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J. Michael's Painting

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J. Michael's Painting Reviews (3)

We attempted to do business with this guy on a friend's advice. We met and scheduled a service date for a job. I took a day off so that I could be here for the 2nd day of painting. A week before the service date, his secretary calls and gives us the wrong dates for service. My wife calls him to discuss the discrepancy and Michael was rude and annoyed during the conversation. He also lied and stated that I contacted him and changed the date which never occurred. I called him up to talk with him and he starts telling me "stop yelling" before I get three words out of my mouth. This guy is class A sm and I wouldn't recommend anyone who is looking to spend top dollar for painting in their home to do business with him. There are plenty of other professional, quality painters out there.

We attempted to do business with this guy on a friend's advice. We met and scheduled a service date for a job. I took a day off so that I could be here for the 2nd day of painting. A week before the service date, his secretary calls and gives us the wrong dates for service. My wife calls him to discuss the discrepancy and Michael was rude and annoyed during the conversation. He also lied and stated that I contacted him and changed the date which never occurred. I called him up to talk with him and he starts telling me "stop yelling" before I get three words out of my mouth. This guy is class A sm and I wouldn't recommend anyone who is looking to spend top dollar for painting in their home to do business with him. There are plenty of other professional, quality painters out there.

Review: This is a review of what we went through when we hired J. Michaels Painting (owner [redacted]) to paint our house and everything was fine in the beginning. He came the day we scheduled for the initial estimate. He was late, but did call to say he was running late.

So, then we setup the appointment for “color consult” which he said was included in the price. He would help us decide a color(s). Well, he seemed to be frustrated with us trying to figure out which color(s) to choose. He made his recommendation, etc. He seemed to rush us. Which we did not like. Anyway, he left us a swatch book and I sent him a text saying [redacted] we are still racking our heads with colors, what’s the latest we can send them to you. He replied back 4:00..why don’t you just trust me? Your putting way too much thought into this. I replied…that’s us. So, after that I called him and spoke with him on the phone and he again repeated trust me. He wanted to go with one color that he recommended on one wall and another on the other walls. He again said trust me. He said it’s only paint. He then said I’ll tell you what I’m going to do. If you let me paint the one wall the color that I’m recommending and I will give you two weeks to decide. If you and your wife don’t like it I will repaint it whatever color you want or I will paint your accent wall (which was the one wall we were not painting) and that he will eat the cost. So, me and my wife discussed and said well let him do it. If we don’t like it he will repaint it.

Well, the day came to paint the house. They did a good job moving furniture and covering things. The painting was ok. Not as good as I thought it was going to be. Well, we notice quite a few spots that needed to be touched up. They missed a lot of spots that needed to be spackled, caulked, etc. As a few days went by we noticed more. So, anyway we were trying to get used to the one color and as we were stated give it two weeks and see, so we did and after that we decided we did not like it. So, I contacted his office and spoke with [redacted] and told her that we did not like the color and mentioned to her what [redacted] (owner) said. Also, to report that we need touch-ups to the work performed. She said ok.

Then I get a call back from [redacted] saying that it will cost us $150.00 to be repainted and that [redacted] said that he was talking about the faux finish(accent) wall, which we clearly stated, no matter what we don’t want that touched. So, we just said forget about it. That to me was a feeling of bait and switch. let it be a lesson never to trust or take someone on their word – GET IT IN WRITING -- including what type of trim paint -- we had a Valspar high gloss trim paint and expected it to be repainted the same however they used a very low sheen eggshell white trim paint -- terrible!!!!!

So, now we have an appointment for them to come and fix all of the imperfections that they left. I was told by [redacted] in a VM that they would be out on that day anywhere from mid-morning to mid-afternoon and that someone would call me an hour before they would come. So, after waiting around all day it was 3pm so I called the office to see what was going on. No answer. I left a message. I figured they weren’t showing up. I then get a call at 4:34 pm saying that we are on our way. I said well it’s too late. I didn’t think you were showing up and I have to work tonight. We will have to reschedule. This was the son of the owner that called. Well, to me 4:34- 5:30 is not mid-afternoon. Well, then I get a call from the owner [redacted] he just starts telling me all kinds of stuff before I can get three words out of my mouth. This guy is a class A [redacted]. So, I said I didn’t expect it to be this late. He then said ok I will call you Friday to setup another day. I said ok.

Well, then that night at 8:10 pm I get a text from him saying “Changed my mind after seeing how ur family really is self-centered and userous. Stick ur touchups in ur [redacted] yes, ur entire family. We live better because we r better people.”

I responded with “If ur what u call better people. Good thing I still have ur secretary’s VM.”

He responded back ”I pay her. She will laugh at ur whiney [redacted] Try it…c what u get”

AS AN ASIDE: We came to hiring J. Michael Painting after getting a few quotes, while he was not the least expensive, they would be finished in one day which was the selling point. We had also heard of others that used them and were satisfied. We also felt a sense of trust as his son and our niece were dating (the families had never met though so we did not know the owner [redacted] at all). Come to find out the next day after the nasty text, that the kids had a falling out that ultimately led to a break-up. At the time we had no knowledge that anything was going on. It was strictly business, obviously J. Michael took it to a totally uncalled for and horribly insulting next step.

I wouldn’t recommend this business to anyone who is looking to spend top dollar for painting or for professional and courteous treatment as a customer patronizing a business. I mean really c’mon who talks to people like that – a business who obviously cannot separate business from personal issues – that had nothing to do with anyone other than 2 people who were not involved with the business agreement, a business who does not care! If you decide to hire him – just remember to not have any opinion or too many questions or hesitations or go against what he is saying or interrupt him – you will probably receive the same verbal abuse as we did!Desired Settlement: Refund for the amount of touch-ups/repairs to be completed by another contractor. I do not want anyone from this company working in our house.

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Description: PAINTING CONTRACTORS

Address: 1 Monroeville Ctr Ste 850, Newark, Washington, United States, 19711

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