J N L D J Service

Customer was refunded tables and 1/of the delivery, we DO NOT guarantee a delivey time Per her signed invoice:If your item (s) are being delivered; your delivery time is estimated this means it's approximate time not a guaranteed or exact timeTimes may and will vary

Customer was refunded 3 tables and 1/2 of the delivery, we DO NOT guarantee a delivey time.
Per her signed invoice:If your item (s) are being delivered; your delivery time is estimated this means it's approximate time not a guaranteed or exact time. Times may and will vary.

Review: Pre-paid in March of 2014 via telephone with [redacted] (who longer works there and they deny even knowing her) for a wedding package that was on Oct. 4, 2014. I never received a copy of the contract, even after requesting it. I showed up to the store (which was disgustingly dirty) and the Office Assistant [redacted] was rude and disrespectful. Her and one of the DJs ([redacted]) could not find me in the system to even print me off a copy of the contract. I had to show them that my card had already been charged. They had no record of me paying until I showed them. [redacted] took a picture of the computer screen where I had record of paying. The DJ showed up dressed unprofessionally and late. She didn't have all of the requested songs (we had to use my wife's phone to play some songs) and played songs that were on the "do not play list". Additionally, she had to borrow a speaker cable from my brother because she did not have one. Without this cable she would not have been able to play music. Furthermore, my wife and I had to keep telling her what to do next instead of enjoying our wedding and celebration. When I contacted the company afterwards, I got the run-around of excuses and now the company will not answer my phones call, return my messages, or return my emails. They have been completely unprofessional, rude, disrespectful, and lack any quality customer service.Desired Settlement: I would like $240.50 in a refund. I paid a total of $490.50. They charge $250 for 5 hours of DJ service which I am willing to pay since the DJ showed up and played music. I am asking for the difference because they didn't provide all of the lights, wireless microphones, and professional service that I paid for.

Review: this company arrived at my home an hour and ten minutes late. I paid them to rent a bounce house and three tables. they did not bring the tables and refused to go get any. when I called the following business day, no one returned my call. I called back days later and left a message. They never returned my call. they instead sent an email refunding the cost for three tables. I called from a different number and no one answered, but they then called this number back. they refused to refund the delivery fee, even though the delivery was late and incomplete. they also charged me taxes for the undelivered items and refused to refund the taxes.Desired Settlement: I would like the delivery fee as well as the taxes refunded. they ruined my event

Business

Response:

Customer was refunded 3 tables and 1/2 of the delivery, we DO NOT guarantee a delivey time.

Per her signed invoice:If your item (s) are being delivered; your delivery time is estimated this means it's approximate time not a guaranteed or exact time. Times may and will vary.