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J. Newton Cohen Heating & Air Conditioning

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Reviews J. Newton Cohen Heating & Air Conditioning

J. Newton Cohen Heating & Air Conditioning Reviews (3)

I chose JNewton Cohen because I believed it to be a good company that had been around for a long timeMy unit is working fine and I'm glad to have air, but the service I received was very unprofessional The installation was on a Friday and the boss had gone on vacation from Friday through MondayEither he had ordered the wrong unit or the company had sent the wrong oneIt was never explained to me which oneThe two men went back to the shop because there were two units there and one of them could be mine Unfortunately I fell asleep while I was waiting on them to return or callNon one ever calledWhen I called the office the woman said they were not returning and no one could get the correct unit until the boss returned on TuesdayNow I have lost a day of vacation and I have to wait more days for my unitI find it very disconcerting that no one can do anything while the boss is away They return on Tuesday and the boss delivers the correct unit after picking it up in CharlotteI was unaware he was at my home until after he leftHe did not come to the door and speak to meI would have appreciated an apologyHe just dropped off the unit to his men and left The unit is set up kind of crookedNot a huge thing, but if it's not a huge thing, why didn't they line it up good with the house? They also left off the cover of my outside breaker box I had to ask for the final invoice and then someone wrote a snarky comment on the bottom saying "Balance due- $-----now!" I'm very disappointedI'm the paying customer, but I was treated like I was doing them a favor and then to top it off I lost a day of vacationI will not recommend the company

I chose J. Newton Cohen because I believed it to be a good company that had been around for a long time. My unit is working fine and I'm glad to have air, but the service I received was very unprofessional.
The installation was on a Friday and the boss had gone on vacation from Friday through Monday. Either he had ordered the wrong unit or the company had sent the wrong one. It was never explained to me which one. The two men went back to the shop because there were two units there and one of them could be mine. Unfortunately I fell asleep while I was waiting on them to return or call. Non one ever called. When I called the office the woman said they were not returning and no one could get the correct unit until the boss returned on Tuesday. Now I have lost a day of vacation and I have to wait 4 more days for my unit. I find it very disconcerting that no one can do anything while the boss is away.
They return on Tuesday and the boss delivers the correct unit after picking it up in Charlotte. I was unaware he was at my home until after he left. He did not come to the door and speak to me. I would have appreciated an apology. He just dropped off the unit to his men and left.
The unit is set up kind of crooked. Not a huge thing, but if it's not a huge thing, why didn't they line it up good with the house? They also left off the cover of my outside breaker box.
I had to ask for the final invoice and then someone wrote a snarky comment on the bottom saying "Balance due- $-----. now!"
I'm very disappointed. I'm the paying customer, but I was treated like I was doing them a favor and then to top it off I lost a day of vacation. I will not recommend the company.

They were very quick to come and and very nice explained everything to me while they were here and overall a great company to deal with.

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Description: Heating & Air Conditioning, Air Conditioning Contractors & Systems, Heating Contractors, Mechanical Contractors

Address: 301 Jake Alexander Blvd S, Salisbury, North Carolina, United States, 28147-9053

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cohenheatingandair.com

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