J. P. Pirtle Realtors

[redacted] contacted both the Revdex.com and the Greater Louisville Association of Realtors (GLAR) regarding text and phone calls he had received from our company This was due to an input error at our company We had accidentally logged the wrong phone number for a client of ours that had asked us to contact them and meet them at a property they owned When we were trying to call this party back, both on the part of our field agent and from our office staff sending folltexts, the incorrect number we had logged happened to belong to [redacted] ***The Ombudsman at GLAR had contacted us regarding the issue, we had researched and found the error, and had apologized through the Ombudsman service to [redacted] for the misunderstanding Per the Ombudsman, [redacted] had accepted our apology, and there was no need to call him, and the GLAR complaint was closedWe again wish to apologize for calling the wrong person by accident, and hope that Mr [redacted] will accept our apology [redacted] , Team Leader [redacted] JP Pirtle RealtorsShelbyville RoadLouisville, KY

This compliant has been reported earlier to Revdex.com-KY, BUT the offender continues to break the law against abusive use of phone lines to promote businessNo one in my family has ever had any contact with this business or the offending agent whose name is: [redacted] ***, JP Pirtle Realtors, ###-###-#### The offender has been sending text messages via a phone listed of ###-###-#### allegedly belonging to a [redacted] ***, [redacted] **, Louisville KYTexts have been rec'd on Weds 6-8-16, Fri 6-10-16, and again on Mon 6-13-These all began after I first rec'd a voicemail message - most of which was garbled, except for my name at the start and the realtors name and number at the endAs a pure courtesy, I returned the call to advise that he had the wrong number and had to leave a voicemailThereafter, the repeated text messages have begun and continued: "Whether you want to list your home or sell outright, we have the answer for youCall us today! [redacted] ***, JP Pirtle Realtors, ###-###-####" Tonight the message changed to: "Are you still selling your house? We have the answer! Call [redacted] ***, etc."TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:This business should be stopped from further use of this devious promotional trickery This business and its offending agent, [redacted] ***, should be formally reported to the KY Board of Realtors by the Revdex.comThis business should acknowledge in writing to the Revdex.com and to the KY Bd of Realtors that it has ceased from using this devious, abusive trickery to develop new business leadsThe Revdex.ccan confirm to me that JP Pirtle management is fully aware of this serious problem, and that it has pledged to cease and desist from any future abuse of the techniqueThank you

Business Response to a Complaint Complaint ID#: *** Company Name: Dream JP PIrtle Realtors Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
*** *** Response: First and foremost we want to truly and sincerely offer our apologies and condolences to this personPlease know that we would never ever purposely do any wrong to anyoneIn this line of work we do come across many folks who in the possible process of selling for many reasons including deathPlease know that our only goal is to try to help these people by giving them all their options which includes offering our free advice and guidance as wellI have a personal relationship with all my employees and all of them are good, high character people and would never deliberately cause anyone harmAll that said and at the end of the day I do believe and understand this person's aggravation and I want to personally apologize for any possible inconveniences this may have causedI have personally spoke to my staff about this situation and we will take all of this into account and strive to get betterI know this person does not want to be contacted but I would love to speak to her and apologize to her myselfPlease feel free to call me anytime and ask for the Owner of the Company, J.PPirtleAgain, our apologies and condolencesJ.PPirtle Sent on: 4/1/1:13:PM

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** contacted both the Revdex.com and the Greater Louisville Association of Realtors (GLAR) regarding text and phone calls he had received from our company. This was due to an input error at our company. We had accidentally logged the wrong phone number for a client of ours that had asked us to contact them and meet them at a property they owned. When we were trying to call this party back, both on the part of our field agent and from our office staff sending folltexts, the incorrect number we had logged happened to belong to *** ***. The Ombudsman at GLAR had contacted us regarding the issue, we had researched and found the error, and had apologized through the Ombudsman service to *** *** for the misunderstanding. Per the Ombudsman, *** had accepted our apology, and there was no need to call him, and the GLAR complaint was closed. We again wish to apologize for calling the wrong person by accident, and hope that Mr*** will accept our apology. *** ***, Team Leader*** JP Pirtle RealtorsShelbyville RoadLouisville, KY

This compliant has been reported earlier to Revdex.com-KY, BUT the offender continues to break the law against abusive use of phone lines to promote businessNo one in my family has ever had any contact with this business or the offending agent whose name is: *** ***, JP Pirtle Realtors, ###-###-####
The offender has been sending text messages via a phone listed of ###-###-#### allegedly belonging to a *** ***, *** *** **, Louisville KYTexts have been rec'd on Weds 6-8-16, Fri 6-10-16, and again on Mon 6-13-These all began after I first rec'd a voicemail message - most of which was garbled, except for my name at the start and the realtors name and number at the endAs a pure courtesy, I returned the call to advise that he had the wrong number and had to leave a voicemailThereafter, the repeated text messages have begun and continued: "Whether you want to list your home or sell outright, we have the answer for youCall us today! *** ***, JP Pirtle Realtors, ###-###-####" Tonight the message changed to: "Are you still selling your house? We have the answer! Call *** ***, etc."TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:This business should be stopped from further use of this devious promotional trickery This business and its offending agent, *** ***, should be formally reported to the KY Board of Realtors by the Revdex.comThis business should acknowledge in writing to the Revdex.com and to the KY Bd of Realtors that it has ceased from using this devious, abusive trickery to develop new business leadsThe Bcan confirm to me that JP Pirtle management is fully aware of this serious problem, and that it has pledged to cease and desist from any future abuse of the techniqueThank you

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Dream JP PIrtle Realtors Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

[redacted] Response: First and foremost we want to truly and sincerely offer our apologies and condolences to this person. Please know that we would never ever purposely do any wrong to anyone. In this line of work we do come across many folks who in the possible process of selling for many reasons including death. Please know that our only goal is to try to help these people by giving them all their options which includes offering our free advice and guidance as well. I have a personal relationship with all my employees and all of them are good, high character people and would never deliberately cause anyone harm. All that said and at the end of the day I do believe and understand this person's aggravation and I want to personally apologize for any possible inconveniences this may have caused. I have personally spoke to my staff about this situation and we will take all of this into account and strive to get better. I know this person does not want to be contacted but I would love to speak to her and apologize to her myself. Please feel free to call me anytime and ask for the Owner of the Company, J.P. Pirtle. Again, our apologies and condolences. J.P. Pirtle Sent on: 4/1/2016 1:13:51 PM

This compliant has been reported earlier to Revdex.com-KY, BUT the offender continues to break the law against abusive use of phone lines to promote business. No one in my family has ever had any contact with this business or the offending agent whose name is: [redacted], JP Pirtle Realtors, ###-###-####....

The offender has been sending text messages via a phone listed of ###-###-#### allegedly belonging to a [redacted], [redacted], Louisville KY. Texts have been rec'd on Weds 6-8-16, Fri 6-10-16, and again on Mon 6-13-16. These all began after I first rec'd a voicemail message - most of which was garbled, except for my name at the start and the realtors name and number at the end. As a pure courtesy, I returned the call to advise that he had the wrong number and had to leave a voicemail. Thereafter, the repeated text messages have begun and continued: "Whether you want to list your home or sell outright, we have the answer for you. Call us today! [redacted], JP Pirtle Realtors, ###-###-####" Tonight the message changed to: "Are you still selling your house? We have the answer! Call [redacted], etc."TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:1. This business should be stopped from further use of this devious promotional trickery 2. This business and its offending agent, [redacted], should be formally reported to the KY Board of Realtors by the Revdex.com. 3. This business should acknowledge in writing to the Revdex.com and to the KY Bd of Realtors that it has ceased from using this devious, abusive trickery to develop new business leads. 4. The Revdex.com-KY can confirm to me that JP Pirtle management is fully aware of this serious problem, and that it has pledged to cease and desist from any future abuse of the technique. Thank you.

[redacted] contacted both the Revdex.com and the Greater Louisville Association of Realtors (GLAR) regarding text and phone calls he had received from our company.  This was due to an input error at our company.  We had accidentally logged the wrong phone number for a client of ours that had asked us to contact them and meet them at a property they owned.  When we were trying to call this party back, both on the part of our field agent and from our office staff sending follow-up texts, the incorrect number we had logged happened to belong to [redacted]. The Ombudsman at GLAR had contacted us regarding the issue, we had researched and found the error, and had apologized through the Ombudsman service to [redacted] for the misunderstanding.  Per the Ombudsman, [redacted] had accepted our apology, and there was no need to call him, and the GLAR complaint was closed. We again wish to apologize for calling the wrong person by accident, and hope that Mr. [redacted] will accept our apology.  [redacted], Team Leader[redacted] JP Pirtle Realtors8219 Shelbyville RoadLouisville, KY  40222

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]