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J T Tire & Wheel, Inc.

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Reviews J T Tire & Wheel, Inc.

J T Tire & Wheel, Inc. Reviews (1)

Review: I purchased a tire and had it installed on 11/08/2013 on my car rear driver side. The next day the air was low and I assumed, the employee did not put enough air so I put in air. The following day the same thing happened again so I had my husband inspect the tire for any punctures. There were none, so my husband inspected the inner rim and discovered 2 cracks there. Those cracks were not there before the tire installation at this location. Today my husband contacted the employee who sold us the tire via text message regarding the cracks. He then invited us back over to the shop to have a look at the wheel. We got there and were approached by another employee other than him which dismissed us and did not even look at the wheel. In his words, "The crack was already there", which was impossible for him to say since he was not the employee who worked on the wheel. My husband debated with him that it wasn't there before but he continuously denied it and was so quick to dismiss the complaint. We decided not to argue anymore and left, but called the main employee that we started business with from the start. The employee then said he would call to the shop and find out what was going on. 15 minutes later he text messaged our phone stating that his boss said they checked it into water to detect any leaks before putting it on and it wasn't leaking. If that were true then why say to us "The crack was already there." and it being checked into water (as stated by the boss) then they should have detected the cracks in the wheel and he should have brought it to our attention immediately. So with that saying the employee who worked on the tire knew he damaged the wheel and yet failed to tell us until we discovered it ourselves.

Product_Or_Service: 285/30/19 used Pirelli tireDesired Settlement: DesiredSettlementID: Replacement

I would like my wheel replaced if that is not possible then I'd like the monetary value of the wheel itself.

Business

Response:

Initial Business Response

The customer has no proof purchase. So we do not know if he bought the tire from us.

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Description: Tire Dealers

Address: 505 Riverside Ave, Roseville, California, United States, 95678-3125

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www.jttireandwheel.com

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Shady, yet now dead: once upon a time this website was reported to be associated with J T Tire & Wheel, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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