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Jaas Auto Service

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Jaas Auto Service Reviews (2)

Review: Had my vehicle towed into JAAS AUTO REPAIR because it died in traffic. I asked if I could lock my vehicle up until they were able to get to it. The manager said that they would lock it up. It was parked in their lot which is secured by an 8 ft fence and locked up each night. Was told that I would know the issue by the end of the day. Called the next day and was told that they could not get to it that day, proceeded to call for 6 days getting the same response. Finally they agreed to get it fixed and said it was the fuel pump. They replaced the fuel pump and with in an hour supposedly had it fixed. When I went to pick up my vehicle up, EVERYTHING had been ransacked and stolen. My stereo, hand tools, everything in my glove box and center console, 40 lb bag of cat sand, 16 lb bag of cat food, 10 lb of charcoal, jumper cables, 12 pk of toilet paper, 3 pack of paper towels, prescription glasses, speaker covers removed and thrown in the back, etc. Their response was "we are not responsible for those types of occurrences". Asked them to review their security video and was told it was to old. My vehicle also ran worse then it did prior to the "fuel pump" diagnosis. Paid $537. They refused to compensate me in any way. I filed a police report which they did not care about. Manager just supported his staff and said "sorry". My vehicle barely runs. Did NOT want to take it back to them and sick about my vehicle having been ransacked and all of my stuff stolen. Manager did not offer ANY compensation or resolution. I would like my $537.00 refunded back to me for my loss and because of the bad service.Desired Settlement: I would like my $537.00 refunded back to me. It will not cover all of my loss but I could at least take my vehicle elsewhere to be repaired. And I believe that they should have compensated me in some way for whoever ransacked and stole all of my belongings and ripped out my stereo/CD player. Just to make excuses and stick up for his employee's is really poor customer service.

Review: on 12/02/2015 I took my 95 s-10 to jaas auto services for an oil change and a basic tune-up. I was told what consisted of the repairs. for labor and parts I was giving a quote of $85.00. I agreed to the amount. with-in the first 20 to 30 minutes a mechanic approached me and asked if I had done some work on my vehicle myself and I answered him "no I have never worked on my vehicle". he then informed me that one of the spark plugs was crossed threaded. he then asked what I wanted to do. I THEN SAID TO HIM MORE THEN ONCE THAT I DID NOT WANT THAT SPARKPLUG REMOVED. the services was complete shortly after.I was then I paid the amount in full with cash. the next day I noticed that my oil preasure gauge was extremely low and my check gauge light came on. prior to work being done my truck it did not ever show the check gauge icon and ran great. on the next day 12/03/2015 I returned to the auto shop to tell the mechanics about my loss of power and my gauge light coming on. after these repairs being done there should be no reason any gauge light should come on. the machanic started the truck and checked the gauge standings. he then said that if the oil preasure was low the motor would be ticking. the motor was clearly ticking. he then checked the oil dip stick to show me the level of the oil. the oil level read on the stick "do not add". I then brought it to his attention that my truck was not on level ground he said " it doesnt matter". I left from the shop very unsatisfied I proceeded to drive my vehicle and the loss of power was getting worse. roughly around the next hour or so I noticed a very loud ticking and the motor was overheating. I then pulled over and turned off my vehicle. I then called the shop to informed them of my current situtation of being stranded and how I expected to be reimburst or have the repairs (new/old) be done with no charge. and for the simple fact of me telling them not to take out that specific spark plug and they did it anyways is why im entitled to the repairs.Desired Settlement: to have the nessesary repairs done that apply to the sparkplug threads and its other working parts

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Description: Auto Repair & Service

Address: 414 W Martin Luther King Jr. Blvd, Stockton, California, United States, 95206

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