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Jack Cooney's Auto Sales

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Jack Cooney's Auto Sales Reviews (1)

Review: I purchased my vehicle from Cney's in March, 2014. I noticed some issues when driving and returned to their service center in April to have the correct repairs which included the air conditioning and AWD and/or transmission. The service center said that there was nothing wrong with my vehicle. I took my vehicle to another service center who explained that my air conditioning compressor and my transmission needed replaced. When I attempted to have Cney's reimburse repairs they stated it was not there issue since it was out of their 30 or 60 days warranty. I attempted to use the warranty which I purchased from Cney's through [redacted] Corporation and they denied my charges.Desired Settlement: To have repairs made to my car at a service station which is acceptable, not there service department or refund of the vehicle.

Business

Response:

I am writing this letter in response to ID # [redacted]. To begin, all of our vehicles are serviced and inspected if needed at our own facility before they are purchased by the consumer. We take pride in our small family owned business and the way we treat our customers and the vehicles we sell. This vehicle was no exception. It was sold in good running condition. Cney’s doesn’t issue 30 or 60 day warranties. The warranty that came with the vehicle was a 90 day warranty provided by a third party, The [redacted] Corporation. We have been doing business with them for over 25 years. This customer chose to purchase an upgraded 48 month warranty through the same company. She chose an unlimited mileage Standard warranty because she puts thousands of miles more per year on a vehicle than is average according to her. She purchased the vehicle on March 21st, 2014. The consumer called sometime prior to July because of air conditioning issues. She made and cancelled appointments. On the day she wanted to bring it in, which was the first week in July, she was told that our air conditioning specialist wasn’t going to be working. She insisted on bringing the vehicle anyway. Two different mechanics test drove and went over the vehicle. The vehicle wouldn’t malfunction for the mechanics as the customer said it had been doing. Everything regarding this issue was gone over. The AWD was checked also because she stated she thought something was wrong. Nothing was detected. She didn’t mention anything at that time about a transmission issue. She was never told that “nothing was wrong”. She was told her problem was intermittent and to please let us know if the problem occurred again and we would have her bring it back when our a/c specialist was in and investigate further. I would like to note that she wasn’t charged anything at our shop for the time we spent on her vehicle. We didn’t hear back from her so we assumed everything was fine. She then called sometime later in July or August. She was upset that another shop had fixed her vehicle and the warranty she purchased didn’t cover the repair. She said the other shop never told her it wasn’t covered and fixed her vehicle without making her aware she would be responsible for the entire bill. What I explained to her was that it was not in my control what another shop does. Their business practices aren’t ours, and she needed to contact that shop’s manager and let he/she know what happened there. I explained to her that she can’t expect me to help her when she a) doesn’t let me know she has a problem & b) takes her vehicle somewhere else. She insisted that she didn’t bring her car back to us because she lives on the other side of town. My geographical location can’t be changed to suit her. It’s been the same since 1963 and we have no plans of moving. She did bring up in this conversation that she was told, by another shop, that she had a transmission issue. I gave her advice regarding this issue. I told her to contact a transmission shop (I even gave her a referral) and told her to have them call the warranty company and get a claim # before any work is done. I also told her to protect herself from what happened at the shop that fixed her a/c before, to make sure she asks the shop to give her an estimate for what she is responsible to pay. She said she would not do business with us anymore and I told her to have a nice day. I never heard from her again and assumed she had her car repaired until I received this letter from you months later.

As you can see by the copy of her warranty I have attached to this statement, the transmission is a covered component. I verified with [redacted] after receiving this letter that at no time did either the customer or any repair facility call a claim in for the transmission. This company keeps detailed records of every phone call that comes in. What they do have on record however, is that this customer has called twice and asked for a refund. She called once in September, and once in November, a few days before she filed this complaint. The only time a refund is issued by this company is when a vehicle is totaled in an accident. Then a pro-rated refund is issued. What’s puzzling is that instead of utilizing the warranty to pay for her transmission repair, she chooses to continue to drive the vehicle and has time to make this complaint. She didn’t have time to drive her car back to our shop, but has time for this nonsense. Most customers are elated to have a warranty if they need a large repair such as a transmission. Most customers would take the time to bring the car back to a dealer that cares about the customers they serve which is evidence by the 51 years we’ve been in business and also by the fact that we didn’t charge her a thing when she did come back. The simple solution for this customer is the same as I told her months ago: utilize your warranty and get your car repaired. Problem solved.

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Description: AUTO DEALERS - USED CARS

Address: 5747 Wattsburg Rd, Erie, Pennsylvania, United States, 16509

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