Jack Dumas Plumbing and Heating, LLC. Reviews (2)
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Jack Dumas Plumbing and Heating, LLC. Rating
Description: Heating Contractors, Plumbing Contractors
Address: 17 Rustic Drive, Worcester, Massachusetts, United States, 01609-1029
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My management company hired Jack to swap out a 40 gallon water heater at one of our properties. The bill cam to $1,352.66 which was a bid excessive.... So, I called and left a v-mail for him to call me back, so I can get an actual breakdown of the charges..... Long story short, he calls me back and before I can get a word in he says "I know what you are trying to do. OK !.... the price is what it is""" and than he just hung up on me! I don't like leaving reviews, let alone bad one, since I know how much it means in the service sector, but I could not overlook this guy's bad manner and his short temper. YOU DO NOT SPEAK TO A CUSTOMER LIKE. and you DO NOT hang up on customer. Hope you treat your next customer better.
Superb plumber. Have had dealings with this company for over a decade and they have all been positive. Every job is done well and interactions are all positive. I would highly recommend this company.