Jack Inglis & Sons Remodeling Reviews (1)
Jack Inglis & Sons Remodeling Rating
Address: 527 Thicket St, South Weymouth, Massachusetts, United States, 02190-1221
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www.4statesexteriors.com
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-On the customer's concern about the quarts of oil:We provide an oil change service for a set price that includes UP TO Quarts of oil.*** ***'s car takes quarts of oilWe can't put more than that, if we do and his engine has a leak or any problem we'll be liable for putting too much
oil in the engineNot every engine take the same amount of oil; some use less than quarts and some use more than quartsPutting too much or too little oil can damage an engine and even result in engine failureOn the other hand if we give to the customers the extra oil,at the end of the quarter our inventory will be way off, and giving extra oil is not something our company does, and never has been.-Interaction with the manager:I have interviewed the manager and the technician who was working on his car that dayAfter the technician explained to him that his car takes quarts and he will not give him the extra to take with him,he went to talk to the manager and got the same answerEither he wasn't convinced or didn't like the answers, so he started using derogatory language and ethnic slurs at the manager who gave him his nameThe manager had the right to call the police at that moment because nobody has a right to insult workers by referring to people race, ethnicity or originOur manager refrained from calling the police, and gave him our business information, which is posted in the lobby.In conclusion, we feel like the manager answered the customer's request respectfully and honestlyAlso the moment the customer decided to use derogatory terms and racial slurs the situation changedOur company stands with our managers and employees of all races and ethnicity and will not accept any racism in our presence or on our property