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Jack L. Marcus, Inc.

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Reviews Jack L. Marcus, Inc.

Jack L. Marcus, Inc. Reviews (16)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowEven with the email sent concerning the return policy, the customer service agent when she called had incomplete information and stated all products were not returned, when all products were returned At the very least she could have her facts straight before she placed the call The twenty percent restock is bad customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I request that a tv be sent to me.  
Is it possible for Revdex.com to get involved at this point?  I do not think it's fair or legal for them to not honor a document from their company.  Should  my next step be to contact a lawyer, Fox 5 or 7 or Your  Side to get results? 
 
Please advise. 
Regards,
[redacted]

Mr. [redacted] purchased his TV on 4/4/13.  When he received the TV he also received warranty instructions for the return of the TV.  If the TV proved defective within the first 7 days it could be returned to our company.  After...

7, but before 60 days, the TV was to be returned to the manufacturer, ClearTech.  Four months later the TV was returned to our company with a shattered screen.  Not only was it out of warranty but this was definitely not a manufacturer's defect.  Mr. [redacted] was notified at that time we could not take the TV back and to remit $10.00 or it would be destroyed after 60 days.  It was not until 12/18/13 that a family member called inquiring about the TV.  They were told the warranty had expired.  When the letter dated 12/31/13 was sent the TV had already been destroyed without the representative being aware of it.  There is nothing further we can do.

Because they have a policy and make you aware of it, they need to have it clearly stated on their website or catalog for your confirmation.  How do I know the policy even existed until I questioned it?  When the customer service representative called me concerning the returns, I expressed to her that I would be making a complaint with the Revdex.com over the 20% restocking fee.  Also, they had not even attempted to contact the facility in Georgia to see if the fifth set of scrubs was returned.  They jumped to conclusions that I had only returned four sets.  They should do their research before having customer service make a call to the customer.
I am requesting the 20% restocking fee be reimbursed. 
Thank you-[redacted]

This has been answered with attachments.  It was done 2/18/16.

As previously submitted, Mr. [redacted] returned his TV after the warranty had expired and was notified it would be destroyed after 60 days.  There is nothing further we can do.  Thank you.

Attached, is the email sent to the customer explaining the restock fee if items are not returned to us, even if they are received from the manufacturer.  Also attached is the return policy listed at the website the customer ordered at.  There is nothing further we can do.  The...

customer will not receive her fee back.

My father and I were looking to get a new sofa and recliner and decided to check this place out. We were walking through their show room and came across some couches that I really liked. The sales person came towards us and told us that those were the last couches on the floor and would receive a discount. We asked what the discount would be and he said that the manager Waren would come and look at the condition of the couch and let us know. The couch had a huge white sign saying it was $499.00 and when the manager came by he looked at the couch, he took and saw the sign and told us that he would give it to us for $409.00 since it was the last one and was on the floor for some time. We agreed with the price and told him about a recliner we also wanted and went to check out. At check out he decided that he would change the price on the sofa and said it was now 449.00. I told him that we had already agreed on a price and we said yes because it was $409. I asked to speak to a supervisor and he said that he was the only person in charge and could call no one. I didn't like his unprofessional way of dealing with business and changing prices as he pleased and decided to take by money somewhere else. I was able to speak with the owner of the store and explained to him what happened. He even asked his employee if he gave me this price and his employee agreed and said that he later changed his mind. The owner agreed that this should not have happened and told us that he could price it at 429.00, but wouldn't give it to me for the actual agreed price of $409. I have never heard of actual professional businesses changing their mind in prices just because they feel like it and I don't think its fair as a customer to have to deal with this when a price was already agreed on. This type of behavior should not be tolerated!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This letter, as the company attached, was sent in December. I had not received a letter prior to the letter that was sent.  As we know, letters are official documents and this letter states that I had 60 days from the December date. It is the company's responsibility to ensure that they are forwarding the correct document.  I am simply a consumer who received an initial letter from the company in December.  
On the other hand, the tv was not sent in the condition that was stated in the response above.    The condition may have been the effects of shipping. 
I hereby request that a replacement tv be sent to me or the cost to be credited to my account. 
Regards,
[redacted]

Review: I received a letter dated on December 31 stating that I had 60 days to reply or my tv will be destroyed. I sent the funds to receive the tv and had my daughter call. My daughter was told in January that the tv had already been destroyed.Desired Settlement: I request that a tv be sent to me.

Business

Response:

Mr. [redacted] purchased his TV on 4/4/13. When he received the TV he also received warranty instructions for the return of the TV. If the TV proved defective within the first 7 days it could be returned to our company. After 7, but before 60 days, the TV was to be returned to the manufacturer, ClearTech. Four months later the TV was returned to our company with a shattered screen. Not only was it out of warranty but this was definitely not a manufacturer's defect. Mr. [redacted] was notified at that time we could not take the TV back and to remit $10.00 or it would be destroyed after 60 days. It was not until 12/18/13 that a family member called inquiring about the TV. They were told the warranty had expired. When the letter dated 12/31/13 was sent the TV had already been destroyed without the representative being aware of it. There is nothing further we can do.

Consumer

Response:

Review: Purchase two white dress online. Enter my current address;however, when I logged in my previous address registered and the merchandise was mailed to it. I check the address because I know I entered my current address. The merchandise went [redacted]. I no longer live at the waller address. I was told there was nothing that could be done because I did not check my address. My name was on the package and it was not signed for by me. I did not receive the merchandise that I paid for. I contacted the company and I was told that there was nothing that could be done because I did not check the email confirmation sent to me. I was told to go back the address and request the package that was sent to me. I did not feel that was a safe solution because I do not know or have any knowledge of the new occupant of the residence.Desired Settlement: Refund or replacement of merchandise.

Business

Response:

Enclosed is a copy or Ms. [redacted]' order dated 3/5/ 13 as well as copies or our dated emails

10 her sial ing our address concern. We also emailed her all 317/13 regarding an item that

we thought was sold out asking her if she would like a substitute, she did not respond.

She did not respond until 3/25/13 to tell us she did not get her package and her address

was incorrect. She entered th is information herself online and should have confirmed her

new mailing address. There are also copies included of the shipping address

confirmation sent to her on 3/5/13. On 3/25113 we received emails from Ms. [redacted]

telling us we should have known she moved. Unfortunately, unless the customer informs

us we have no way of knowing they have moved.

Since Ms. [redacted] had ordered from us be fore and did not respond to our request for

verification and we had successfully shipped to that address prior we did not have an

iss lle with shipping. We did suggest that she should go to her old address to ask for her

package since UPS had signature confirmation that it was received there.

At this point there is nothing further we can do.

Review: I wanted to purchase an item from the Jack L. Marcus Company.

Store bulletin #2, page 3 Item # [redacted] "[redacted] priced at $499.99

When I got to the store an employee informed me that that item sold out. When I called again to inquire about purchasing this product on 2/28/12 which is the last day for this sale I was informed that they were sold out and would not be getting anymore. I spoke with a man named [redacted] (he refused to give his last name) he claimed to be a manager. I was informed that they (the company) did not have any more sets available. I then asked to speak to his supervisor. I was given a name [redacted]. I called and spoke to [redacted] whom informed me she was [redacted] of the company at approx. 1:30pm. I explained that the situation and also stated that the advertisement did not include any sort of disclosure saying the item was limited quantity or while supplies last. I asked what she could do to make this situation right, for some sort of resolution to my problem. She asked me what sort of resolution I was looking for. I told her since the product advertised was out of stock and not going to return if she could find me a similar set of quality and quantity for the same price. She said she would not and could not mark another set. [redacted] also said she did not have time to look at the items in inventory on the showroom floor, but invited me to come in and have an employee show me the current merchandise at the current price. She invited me to check out the next advertisement and to come in to the showroom in the beginning of the month. She did offer to give my phone number to her "buyer" and if something similar came up they would call me.

This advertisement was false advertising. If the ad had specifically noted limited quantities I would have understood, but you cannot offer a specific set of furniture at a specific price point in a public advertisement and then not be able to accommodate your clients/customers.Desired Settlement: I would like a set of furniture of similar quality and quantity made available to me right away.

Business

Response:

We had an overwhelming response to our advertisement and when Mr. [redacted] called at the end of the month, we had sold out of the item he wanted. We will continue to watch to offer similar items as the one he was interested in. We have his name and contact information on file. If we find a similar deal, we will certainly contact him.

Review: I placed an order on July 23, 2012 for school uniforms for my [redacted]. In the order I placed online, I put the shipping address of my [redacted] address. In their online advertising they stated that if billing address is different from shipping address, then further verification may be warranted. So I called into their [redacted] department at ###-###-#### and told them that the shipping address of my order was different from the billing address, and I was told that as long as the credit card being used matches the billing address, then there would be no problem. So I placed the online order #[redacted] on July 23, 2012 for 10 khaki pants, and 2 skirts which totaled $123.88. Then on Wednesday, July 25th I get a message on my cellphone from [redacted] of Marcus Uniforms asking for verification of the shipping information in order to continue processing my order. So I called back into Marcus uniform ###-###-####, ext 140 and since [redacted] was not available, I left a detailed voice message about my shipping information. But since I didn't feel comfortable that she would listen to my message and process my order in a timely manner because school is starting soon for my [redacted], I stayed on the line and chose an option to speak with a [redacted]. When I explained the situation to the [redacted] and expressed my urgency of having the items shipped, she promptly got a [redacted] on the line. Once the [redacted] verified my shipping address again, she then informed me that they had STOPPED the practice of shipping orders to addresses that did not match the billing address. I informed her that this is not what's on their website, nor expressed in their Shipping Policies at http://www.marcusuniforms.com/Shipping-W13.aspx. She stated they were having so many problems with fraud and that was the reason why they decided to make this decision. So I cancelled my order that same day. So if this is their NEW POLICY, why isn't it advertised on their website as of July 27, 2012? And why did the [redacted] leave me a message to verify the shipping address if in fact they were stopping the policy? ,Desired Settlement: I would like the truth. If this is a new policy, have it prominently displayed on your website. If it is not a policy and this[redacted] was having a bad day and didn't want to service me as a customer, then I want an apology and a store credit for having to find another way to get school uniforms to my granddaughter. This process was time-consuming and led to my [redacted] having to pay higher prices for the same items at a local store.

Business

Response:

Though we do ship orders that are going to an address other than the billing address, we do modify our policy during times of the year when fraud spikes. We have experienced a rapid and substantial increase in fraud on our school uniform orders as we approach back-to-school. Fraud is expensive for everyone so we modify our policy just slightly to avoid it. Customers have other payment options, however, including Checkout by Amazon, PayPal and Money Order, all of which would not trigger the address flag. We are sorry that the customer was inconvenienced, but this is a reaction to the high level of fraud presently occurring. [redacted] job is to request verification information, but it is possible that the [redacted] adjusted the policy for school uniforms at the same time. It appears to be a timing issue rather than a personal issue against the customer. In the future, we recommend that customers using a different billing address select Checkout by Amazon to avoid this problem.

Vendors have no recourse against chargebacks from the credit card company for online orders if the order is not shipped to the billing address of the card used leaving us very vulnerable to fraud.

Consumer

Response:

If the business had to modify their policy, the[redacted] should have told me I could still ship the order if I were to chose PayPal or Amazon as payment options. That was never told to me by her or the [redacted]. If a business is going to change a policy, and do not give the customer all the facts, then they are not honoring the shipping policies they have posted for all their customers to see. That is considered false advertising. I still wasted valuable time waiting on them to (a) call me back to verify my shipping, and (b) inconveniencing me with their on the fly shipping policy. Knowledgeable personnel could have prevented me from ordering from the site in the first place by answering my questions correctly when I called into their support center. It seems they are more concerned with the ifs of a fraudulent order than updating their website and their customers.

If they claim there's a high level of fraud around this time every year, and with their school uniforms, then they had ample time to modify their website's shipping policy for this time frame. I would like to see this policy posted every school year, during the time frames they state high levels of fraudulent orders are placed. I did not hear this suggestion in their response back to me, as if they did nothing wrong. I'm sure their website visitors would agree with me that recommending the shipping options that do not trigger a flag (that only the company knows about) after the fact is not good business, nor good customer service.

[redacted] was very tacky and her customer service etiquette was trash. I would rather take my money else where due to the poor customer service skills with this company!

Review: I purchased $300 dollars worth of medical scrubs and a set of clogs (shoes). Some of the items that I purchased had to be exchanged for a bigger size including the clogs that I had purchased on line. I went to the UPS costumer service to pick up my items on Saturday November 2, 2013. When I received my items I came home tried on my scrub tops and they were to snug and the clogs I tried and walked in them from the living room to my kitchen. Mind you I did not have any socks or nylons on when I tried them on they where to tight to I took them off and put them back in the box for a return or maybe a bigger size. The clogs looked like they may have been previously worn but maybe it was just me?? I called Marcus Uniforms and I informed them about the situation and in order to exchange something you need to jump through hoops. So I was able to exchange my tops and my clogs are not returnable because they state that I had worn them. I did not take this clogs to work. I am purchase many items from Marcus Uniforms in the past and I have no need to stiff anyone for money. I thank GOD that I have no need to lie in order to get something. I am more upset that they think that I will do such a thing. I grew up with morals and values.

I did talk to [redacted] from the customer service but she was nice at the beginning then her tone of voice started to change. She claimed that she was typing everything I was saying and I stated that I really don't care what she was typing because I was telling her the truth.Desired Settlement: That they refund my money.

Business

Response:

In this complaint, Ms. [redacted] states that she tried the clogs on in her bare feet and they were tight. On 11/7/13 she spoke to [redacted] our customer service representative. It was explained to Ms. [redacted] that the shoes were dirty on the bottoms and there was sock pilling inside the shoes from obvious wear so they could not be taken back. She stated to [redacted] that they were in that condition when she received them. [redacted] asked why didn't she contact us and she stated that it was a Saturday and she was rushing around etc. She did not call us or email our company regarding the fact that she received clogs and they appeared worn. Please note the clogs were shipped to her directly from the manufacturer. She also did not indicate that on her return paperwork or tell anyone in the store when she returned them. We did offer her 50% off the purchase price of the clogs in the form of a store credit if she did not want the clogs returned to her or we would return them to her at our expense. She declined both offers and told us to keep the shoes and she would let the Revdex.com handle it.

Review: 0Desired Settlement: Unspecified

Business

Response:

Proof of shipment and delivery has been provided to the warden's office at Mr. [redacted]'s facility. The warden's secretary, [redacted] is looking into this matter and I am waiting for her return call.

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Description: Mail Order & Catalog Shopping

Address: 5300 W. Fond Du Lac Avenue, Milwaukee, Wisconsin, United States, 53216

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