Jack Powell Chrysler Jeep Dodge

[redacted] Revdex.com of San Diego I have spoken with [redacted] and understand her frustrationHer vehicle has had a couple of starting issues that have been resolve at our dealershipShe is very concerned that her Jeep has already had mechanical break downs at only miles along with a couple of recallsShe stated that she is not upset with our dealership but does not trust her vehicle anymore I have instructed [redacted] ** how to start the arbitration / buy back procedureShe also has been given my direct number for any further assistance she may need Best Regards, [redacted] CJD [redacted]

While trying to work out a deal on a vehicle for Ms [redacted], she requested purchase and lease options with a variety of financially impactful differences that would greatly effect payments. A lease with trade option, a lease with no trade option, a purchase option and cash or no...

cash options. The only way to provide the requested information correctly is to have a customers credit history even if only from one bureau. Despite our efforts none of these were acceptable to the customer.  Without this information payments are only wide range estimates that have no true baring on a customer's ability to finance. Our sales person offered a soft credit inquiry to assist in getting accurate information for the customer. Running credit and sending it to multiple bureau's vs. one single credit bureau is the difference between a "hard" and "soft" inquiry. Although, either one will show up on your credit as an inquiry. The "soft" inquiry will only show one inquiry. Where as, the "hard" inquiry could show up as many more inquiry's depending on how many bureaus it was sent to. Without the "soft" inquiry none of these options would have been accurate. All this was done to try and help the customer into a new vehicle with the least hassle.  If there was a misunderstanding about what a "soft inquiry" is than we sincerely apologize for the lack of communication.  We retain a signed credit application on file (which is authorization to run credit). No 'hard" inquiry was made and our lowest price was offered to the customer. In regard to the lack of follow through by our staff, that is unacceptable and we are grateful to know about these issues we need to work on internally. Customers always deserve to be handled with expediency and transparency. We constantly strive to improve and will do so in this case as well.

Revdex.com of San Diego 
Mr. [redacted] brought his 2000 Jeep Wrangler into our service
department with a concern of the vehicle misfiring and the check engine light
on. The initial diagnoses was for a intake manifold leak on cylinder number
six, causing the misfire and the check engine...

light to come on. The customer
approved the repairs and they were completed. During the road test a different
concern was noted of the vehicle losing power on hard acceleration and then the
vehicle died. Further diagnosis found the fuel pressure dropping causing the
vehicle to stumble and die under heavy acceleration.
Unfortunately when repairing high mileage vehicles there can
be multiple system failures and you must repair one system at a time and then
recheck the vehicle for any other system failures.
We understand Mr. [redacted]’s frustration with the situation
and have worked with him on repairing his vehicle at a discounted price.  
Best Regards,
[redacted]Service Director[redacted]

[redacted]
Revdex.com of San Diego
I have
spoken with [redacted] and understand her frustration. Her vehicle has had
a couple of starting issues that have been resolve at our dealership. She is very
concerned that her Jeep has already had mechanical break downs at only...

37000
miles along with a couple of recalls. She stated that she is not upset with our
dealership but does not trust her vehicle anymore.
I have
instructed [redacted] how to start the arbitration / buy back procedure. She
also has been given my direct number for any further assistance she may need.
 
Best Regards,
[redacted]
[redacted]
[redacted] CJD
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are several false statements in the response.  First off, I was not shopping "A lease with trade option, a lease with no trade option, a purchase option and cash or no cash options."  I was ONLY shopping trade options.  "Running credit and sending it to multiple bureau's vs. one single credit bureau is the difference between a "hard" and "soft" inquiry."     This is also completely untrue and NOT the definition of a hard and soft inquiry.  One affects your credit score and one does not.  The way as described by the salesperson, [redacted], was deceptive and misleading.  And now to have it continued in this response continues to be a disappointing business practice.  I would suggest a major education on what credit pulls are what and what that means to your customer.  I also have proof, on several credit monitoring systems, that a HARD inquiry was made.Pulled from a third party Credit website - What is a hard inquiry?Hard inquiries generally occur when a financial institution, such as a lender or credit card issuer, checks your credit report when making a lending decision. They commonly take place when you apply for a loan, credit card or mortgage, and you typically have to authorize them. Most important to note, hard inquiries might lower your credit score by a few points and they may remain on your credit report for two years. As time passes, damage to your credit score usually decreases or disappears, often even before the hard inquiry falls off your credit report.What is a soft inquiry?Soft inquiries typically occur when a person or company checks your credit report as part of a background check. Examples include employer background checks, getting "pre-approved" for credit card offers and checking your own credit score. A soft inquiry may occur without your permission. Soft inquiries may be recorded in your credit report, depending on the credit bureau, but they won't affect your credit score.One of the biggest misconceptions is that checking your own credit score using companies like Credit Karma will hurt your credit score. This is not the case. You can check your credit scores as often as you like without affecting your credit score. Here also is proof of a HARD inquiry made by your dealership -  The details displayed here include the origins of each hard inquiry and our calculation of when they should be removed from your credit report. If you’re confused about any of the terms used on this page, read more about the specific data displayed here.JACK POWELLApr 9, 2015May 2017AutomotiveCreditor Contact DetailsJACKPOWELLCHR/JACKPOWELL ESCONDIDO , CA 92029 (760) 745-2880See something wrong?Find out how to dispute a hard inquiry.You are incorrect if you believe a hard inquiry was not made.
Regards,
[redacted]

Review: On April 11, 2014, I purchased a 2014 Jeep Grand Cherokee Overland 4x4 from [redacted] Chrysler Jeep Dodge RAM ("[redacted]").First, [redacted] misrepresented the trade-in value of the 2012 Kia Sportage. [redacted] represented that it would accept the Kia Sportage and payoff the existing loan. This was never done. Rather, the contract reflected a payoff amount of $20,000 and a trade-in value of $11,000, a negative equity of $9,000, that was added to the purchase price. Upon review, I called [redacted] and met with [redacted], who agreed to unwind the trade-in and return the Kia Sportage.Second, [redacted] grossly undervalued the trade-in value of my 2010 Dodge Challenger. The Kelly Blue Book trade-in value of the Dodge Challenger was $27,237. In addition, I included a second hood worth an extra $1,500. [redacted],however, only gave me $22,000 for the vehicle and extra hood. Furthermore, [redacted] insisted that I pay an additional $1,000 downpayment on my credit card. Third, the total cash price of the Jeep Grand Cherokee exceeded the MSRP. The total cash price was $51,049, yet the MSRP was only $49,185. According to TrueCar, the average price paid for the same vehicle was $2,282 below MSRP. Therefore, [redacted] overcharged me at least $1,864 and as much as $4,146. I did not realize that I was overpaying because the sticker price containing the MSRP was "lost" during the detail process when I returned to sign the contract and not provided to me until June 16, 2014. On June 19, 2014, I sent a letter via certified mail to [redacted], General Manager of [redacted]. I have yet to receive a response.Desired Settlement: I am requesting that I be compensated for my losses and out of pocket expenses, including but not limited to, the sums lost due to undervaluing my trade-in, overpricing the vehicle, and additional $1,000 downpayment.

Business

Response:

[redacted],

Review: Business misrepresented the price they would sell me a vehicle for. Gave a verbal offer and then promised to follow up with a written offer which never came. Then, today, was offered the same vehicle for 10% MORE, to the tune of $3000. This is NOT the first [redacted]e they have demonstrated deceptive selling practices. They are taking advantage of the general consumer and are in denial of their devious practices.Desired Settlement: Cessation of practices intent on deceiving the consumer. Adherence to legal selling practices and offers of sale.

Business

Response:

When you spoke to your salesperson about the price of the vehicle, the figures discussed were not an "offer". Every written offer we have presented to you has been legi[redacted]ate and we stand behind our low prices. In fact, we encouraged you to shop and even offered to give you $100 if you were able to find a better price.

Review: Visited this dealership after speaking to [redacted] over email.

Was shown a vehvile that had been driven by owner and was working to make deal on car. Was asked for my social security number during initial deal negotiation process and told them very clearly, "No, I won't give that until we get close on a deal." [redacted] was clearly a little frustrated by this but moved forward in the process.

As we continued through the questionnaire, [redacted] came back to the SSN request and said "are you sure you won't give it? It's just a soft inquiry." I looked at my boyfriend, who was a witness to all of this - and said, well that's okay if it's just a soft inquiry right?

So I looked back at [redacted] and said "So you can pull a soft inquiry and it won't show up on my credit?" [redacted] said "Exactly, we don't actually pull anything".

I received a credit monitoring alert tonight and on my credit this showed up as a hard inquiry. THIS IS UNACCEPTABLE. This is something that affects my actual credit score and would have NEVER been agreed to.

Also, so you're aware. I left the dealership on Saturday and was told I would receive information on the deal Sunday. never was contacted by Ryan. Monday, I had to follow up and got a couple vague emails from [redacted] who then stopped responding. Emailed again on Tuesday and didn't hear anything until Wednesday when I was then contacted by [redacted]. [redacted] helped me a couple times and promised me he would call me back with answers to my questions and then disappeared. Thursday when I called again (still looking for answers) I was passed to [redacted] who told me "[redacted] was busy with appointments and [redacted] was out" and asked me again to fill him in on my situation.

I'm in sales, if I had an extremely interested buyer I would be on top of the follow up, let alone passing me TWO separate times to explain my needs. [redacted] was extremely high pressure and essentially trashed the competition and the fact any other dealer could help me more.Desired Settlement: Removal of hard inquiry on credit report as well as some sort of action to make up for horrendous customer service experence on top of a lie from [redacted].

Again, he promised no hard inquiry would be made and that was 100% false.

This dealership has shown zero commitment to trustworthy business practices or good customer service.

Business

Response:

While trying to work out a deal on a vehicle for Ms [redacted], she requested purchase and lease options with a variety of financially impactful differences that would greatly effect payments. A lease with trade option, a lease with no trade option, a purchase option and cash or no cash options. The only way to provide the requested information correctly is to have a customers credit history even if only from one bureau. Despite our efforts none of these were acceptable to the customer. Without this information payments are only wide range estimates that have no true baring on a customer's ability to finance. Our sales person offered a soft credit inquiry to assist in getting accurate information for the customer. Running credit and sending it to multiple bureau's vs. one single credit bureau is the difference between a "hard" and "soft" inquiry. Although, either one will show up on your credit as an inquiry. The "soft" inquiry will only show one inquiry. Where as, the "hard" inquiry could show up as many more inquiry's depending on how many bureaus it was sent to. Without the "soft" inquiry none of these options would have been accurate. All this was done to try and help the customer into a new vehicle with the least hassle. If there was a misunderstanding about what a "soft inquiry" is than we sincerely apologize for the lack of communication. We retain a signed credit application on file (which is authorization to run credit). No 'hard" inquiry was made and our lowest price was offered to the customer.

Review: My car is a 2012 Jeep Cherokee. I have 36,000 miles on it. I have had to have the battery replaced. In less than three weeks after having the battery replaced my car had to be towed in due to not starting. Jeep replaced the fuel pump. I was driving home and all of a sudden the a/c turns off, the dashboard starts flashing and my car stops and no power steering at all. I couldn't turn my car. This is a safety hazard. I have kids. They were in my car. HUGE SAFETY issue!!! If I was on the highway I could have gotten in an accident. Along with these major issues. I have had two safety recalls: One for the brake booster and another recall for the sun visor which can inoperative and increase risk of fire. My car is 2 years old. It shouldn't be having these major issues!!!Desired Settlement: I would like Jeep to buy my car back. I have children, when the car stalls while driving and I have NO power steering and it goes out. That is a major major safety issue. Battery replaced, fuel pump replaced, and my car being towed in twice all with 36,000miles...this car was not made up to par. I will never buy a jeep again, nor will I refer anyone to buy a jeep. It is a unsafe car and unreliable.

Business

Response:

Revdex.com of San Diego

I have

spoken with [redacted] and understand her frustration. Her vehicle has had

a couple of starting issues that have been resolve at our dealership. She is very

concerned that her Jeep has already had mechanical break downs at only 37000

miles along with a couple of recalls. She stated that she is not upset with our

dealership but does not trust her vehicle anymore.

I have

instructed [redacted] how to start the arbitration / buy back procedure. She

also has been given my direct number for any further assistance she may need.

Best Regards,

[redacted] CJD

Review: In Mar of 2015 I placed a build order 2015 Scat Pack Challenger through Jack Powell Dodge Jeep Chrysler. I made a deposit on one $1,000 and sign an agreement to pick vehicle up within 14 days of vehicle arriving. On June 6 my built vehicle arrived at Jack Powell Dealer. I immediately came in to go over paper and to speak to management in person about me picking vehicle up 1 week later due to closing in escrow on home purchase. Management representative [redacted] assured me that I have nothing to worry about and they would see me in one week.

On June 10 Jack Powell sold my vehicle to another customer. Upset and annoyed I arrived to the dealership to ask why would the dealer go back on their word. After some lengthy discussion with Jack Powell leadership I was given a loaner vehicle to utilize until my second build order arrived. In addition to the loaner I was promised $600 to be used for anything in the parts department.

On September 8 the second order vehicle arrived. One week later I came back to pick up my $600 worth of parts. After some back and forth between parts and Sales I was able to order parts. None of the parts I inquired of were in stock so they all had to be ordered. [redacted] is whom I dealt with in parts. He said once the parts arrived he would mail them to me. One month later I still not had received any parts. I made another 45 minute trip to JP Dealer to check the status. According to Josh the parts were boxed up and given to Sales to mail out. The box was never mailed and had been pilfered though according to Josh. I had to place yet another order and again said they would be mailed. Didn't happen. I made another trip 3 weeks later and left with partial parts... Front brakes, splash guards and floor Mats (that was not supposed to be towards credit because of manufacturer error). Again I was told to be looking out in the mail. After countless phones calls speaking to Josh and messages left he never returned. I still await parts.Desired Settlement: I desire to have all parts of my $600 credit promised by Jack Powell Dealer mailed to me in a timely fashion. It is going on four months now. I also seek an apology for all my troubles with Jack Powell Dealership. This has been a nerve wrecking experiences

Business

Response:

Dear [redacted],When your vehicle arrived, you visited the dealership and told your Salesperson about your need to delay the purchase due to your escrow and left without the taking delivery of the vehicle. Your message was misinterpreted by or to management who thought you were unable or unwilling to follow through on your purchase. This breakdown was our fault and better communication with you should have taken place before deciding to sell your vehicle to another customer. After meeting with you and apologizing for the breakdown and the inconvenience, we agreed to give you another Dodge Challenger to borrow for over four months plus a $600 credit to use towards accessories.

Review: I purchased a used Jeep from the above business on 11/19/2013. At the time the contract was written, I had provided the finance manager $1000 that was taken from two different banks via my debit cards. There was a deferred payment of $1000.00 down. I was provided a receipt for each debit card transaction of $500.00 from each of the two accounts by [redacted] in the finance department. These debits reflected on my bank account on 11/21/2013. On November 28, 2013, I was called by [redacted] who informed me that they had to cancel the original contract and had done a rewrite. I told her that I was out of town, but once I returned, I would come down and sign the original contract and bring the remaining $1000 that was owed.

On Saturday, November 30, 3013, I went back to the dealership to sign the new contract and brought $1000 in cash and gave it to the individual who provided me with the re-written contract. This was given to whom I am now told is [redacted]. I was provided the new contract and a form titled Acknowledgment of Canceled Contract. I was not provided any other documentation or receipts. On January 8, 2014, I received a call from [redacted] indicating that they could not account for $1000. I told her that I gave cash to whomever had me sign the new contract. She indicated his name was [redacted]. She asked if I could look for a receipt. I told her I would upon my return from my business trip.

I contacted [redacted] on January 10, 2013 and informed her that I had no receipt other than the new contract that indicated that there was no deferred payment and that $2000 in cash had been received. She stated that the contract was written prior to me coming in and that doesn't indicate they received cash. I was then told that I should have a receipt. At this point, I became aggravated and questioned their business practices. I was asked if I could show proof that I pulled the cash out of the bank. I told her that I could only show $200 that I withdrew because I had the other in my safe at home. She said they would look into it further. I inquired whether she spoke with [redacted] and her response was, "Do you know how many contracts we write and transactions that occur? We will look into it further and follow up with you next week".

Today, January 13, 2014, I received two calls from [redacted]. One person I was told was [redacted]. He said he never took cash from me and that is why I didn't have a receipt. I indicated that I didn't question a need for a receipt as the new contract indicated they received $2000 in cash. I was then told the contract was re-written before I came in to sign. I again told him that I was aware of that, but he was questioning that I didn't pay the other $1000. I told [redacted] this was starting to become very harassing and I further questioned why after nearly a month and a half, you finance department is unable to account for $1000. I was told something about when they conduct audits.. At that point, I called [redacted] and asked to speak with a manager. I was given the extension to [redacted]. I never received a call in return, but instead was called again by [redacted] who stated that they had a denied transaction on 11/29/2013 for $1000 from my bank and that the agreement was the second $1000 was to be debited on 11/29/2013 as stated on the original contract. I told her that was not what we agreed and also questioned her because I specifically mentioned that I was going to bring in the $1000 when I signed the new contract. I also questioned [redacted] why she called me on 11//28/2013 to tell me the original contract had been canceled and then attempt to do a debit transaction when I verbally communicated to her that I would bring the cash on 11/30/2013, which I did. [redacted] told me that is what we agreed upon and they only make copies of debit cards when there is an amount owed. I was never informed of this and never signed anything stating such. She then informed me that they would be sending a demand letter for the $1000 and a copy of the denied debit. I told her that this was very shady and unacceptable and not what we agreed upon. [redacted] has denied receiving the other $1000 in cash. I don't know what [redacted] did with it, but I shouldn't be held liable to pay them another $1000.

After I hung up with [redacted], I telephoned my bank and they verified that there was an attempted debit by [redacted] on 11/29/2013. It wasn't denied due to lack of funds as there was $4500 in the account. It was denied by the bank because it was considered suspicious. I proceeded to further review the documents that I received on 11/30/2013 from [redacted]. The rewritten contract shows no deferred payment and a cash payment of $2000. Additionally, I was provided a document titled Acknowledgement of Canceled Contract. Specifically, this document states: "I/We hereby acknowledge that the contract for the purchase or lease of the above-described vehicle entered into between the dealer and me/us on the Previous Contract Date has been canceled (rescinded) and no longer has any legal effect." It further states: "I/We hereby acknowledge that all monies or other consideration previously paid by me/us, including a trade-in vehicle , if applicable, have been applied to the new purchase or lease."

Their story doesn't add up. They call on 11/28/13 to cancel and rewrite a new contract. They then attempt an unauthorized debit on 11/29/13, write a new contract on 11/30/13, and a month and a half later come looking to me for $1000 they cannot account for. I strongly believe that their own employee knew what he was doing when I was not provided a receipt. I had no reason to question not getting a receipt as the contract was my receipt. I was never informed of the denied debit transaction until today. I truly believe they would have made an attempt to make an unauthorized debit transaction today had I not notified both of my banks today to make my cards inactive.

Furthermore, I had made several calls and sent 2-3 emails to [redacted], the individual that sold me the Jeep. I also left four messages for [redacted] prior to her initial contact to me on 01/08/14 inquiring about the $1000 they could not account for. Also, when I initially spoke with [redacted] on 01/08/14, I told her that I had left messages with both her and [redacted] and received no response. I was attempting to contact them as my trade-in vehicle had not been entirely paid off because they made the payoff payment late. Their justification for the payoff being late was because they rewrote the contract, and per the contract, I am responsible for any remaining amount owed. They need to stop calling me for the money they misplaced and hold their own staff accountable for the "missing" $1000. I am not responsible for "giving" them another $1000 when they have been paid the $2000 as per the contract. How dare they question my integrity when they need to look at their own employee(s). I believe [redacted] knew exactly what he was doing by not providing a receipt as I didn't ask him for one.Desired Settlement: They were paid by me what was owed. I should not be held responsible for the $1000 that they can't account for nearly a month and a half later. The contract was rewritten on 11/30/13 as well as the Acknowledgment of Canceled Contract that indicates all monies had been received and applied to the new contract. There should be no further contact with me or demand for payment as I have met the terms of the contract regarding the down payment.

Business

Response:

[redacted] Chrysler Jeep Dodge

[redacted]

Escondido, Calif. 92029

###-###-####

January 24, 2014

Revdex.com of San Diego

4747 Viewridge Ave

Suite 200

San Diego, Ca. 92123

Re: Complaint ID [redacted]

[redacted]

To Whom It May Concern:

On November 19, 2013, Mr. [redacted] came in to [redacted] Chrysler Jeep Dodge to purchase a vehicle. Mr. [redacted] was working with our Finance Manager [redacted]. [redacted] presented the contract to Mr. [redacted] and disclosed all the conditions set forth. The total of the down payment on the contract was $2000.00, of which $1000.00 was due at signing and $1000.00 was a deferred down payment due November 29, 2013. At that time, [redacted] collected the $1,000.00 due now on two different credit cards at $500.00 each. [redacted] tried to get the total of $1,000.00 on one credit card, but it was declined. At that time Mr. [redacted] gave us his credit card number to use for his $1,000.00 deferred down payment due on November 29, 2013, and he was informed as we do with all customers that we would run the card on the appropriate date as per the contract, unless he preferred to replacee it with cash prior to the due date. Mr. [redacted] was given the two receipts tor $500.00 each for the credit card transactions done on November 19.

Several days later, [redacted] talked to Mr. [redacted] to let him know that she was able to offer him a lower rate for his finance contract and his payment would be lower. In order to accomplish this, Mr. [redacted] would need to come in to rewrite the contract with the adjusted terms. He indicated to [redacted] that he was out of town and would be returning on November 30, 2013, and he would come in at that time to resign. He requested that we would have the paperwork ready for him to sign on that day, and we did as he requested. On this new paperwork, we rolled the deferred down payment of $1,000.00 that was due on November 29th in with the previous down payment of $1,000.00 and showed a total down payment of $2,000.00. We had his credit card to run at that time, so there was no mention of him paying the $1,000.00 by cash. His credit card was suppposed to be good, so since we were signing the contract on November 30, we showed the payment as good funds.

When it was brought to our attention on January 8, 2014, that the credit card he supplied us for his deferred down payment of $1,000.00 was declined, we contacted Mr. [redacted]. He told us when he came in to rewrite his contract on November 30, he gave the Finance Manager, [redacted], $1,000.00 cash at that time for the deferred down payment. We asked Mr. [redacted] to provide us with a copy of the receipt he was provided at the time for the receipt of the $1,000.00, as we always give receipts for any funds received. Mr. [redacted] indicated he was out of town and he would look for the receipt upon his return January 10th. Mr. [redacted] called back and spoke with [redacted]. He said he did not have a receipt. Even though it was showing as down payment on the contract, we always give receipts. [redacted] asked him if he could provide us with a receipt from his bank showing he did withdraw the money on November 30, when he came in to sign the rewritten contract with us. He told [redacted] he had a receipt for $250.00 for that day and that he had the balance of the cash on him.

[redacted] told Mr. [redacted] when [redacted] came in she would discuss this with him as [redacted] was the one that actually handled the paperwork with him. Mr. [redacted] indicated that he hoped [redacted] remembered the transaction. Our Company policy is to give receipts for all transations. We have never had a customer that would not want a receipt when giving us cash.

Mr. [redacted] inquired why it took so long for us to contact him about the down payment still due. [redacted] explained that the Business office runs a schedule detail each month and because his deal was rewritten, the balance due showed up on the next month’s schedule.

With regard to phone calls, Mr. [redacted] made to the dealership, [redacted] received two messages from Mr. [redacted] about the payoff on his trade in, which she returned to him.

In conclusion, [redacted] Chrysler Jeep Dodge still has a receivable balance for Mr. [redacted] in the amount of $1,000.00. We feel we have done everything possible to prove to Mr. [redacted] that we followed Company proceedures with his transaction.

Sincerely,

VP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[There was no proposed action. Ms. [redacted] has only restated everything I

had mentioned in the original complaint with the exception of stating that it

was agreed upon that the deferred down payment was to come from a credit card

and that they still have a receivable balance for $1000.00 I do not concur with this statement.

Ms.

[redacted] states that I requested them to have the paperwork ready for me sign on

November 30th. This is a false statement, as I was unsure of when my exact date of return to San Diego. I informed Ms. [redacted] that I may not make it there to resign a new contract until Monday, December 2, 2013. It was Ms. [redacted] who informed me on that call on November 28, 2013, that they would have the paperwork ready for me to sign when I returned. I asked Ms. [redacted] why they had to rewrite the contract and was just told they had to change the terms and that my payment would not increase. She did not elaborate any further. I later found out when I had spoken with a friend that works in consumer law that the reason for the rewrite wasn't to offer me a lower

interest rate and lower car payment, but was so [redacted] could get the vehicle financed. They needed to move this vehicle

off the lot as it was approaching or surpassed its 60 days that they typically

like to have a vehicle on their inventory. They were not doing me any favors in rewriting the contract, but was for their own benefit.

Ms.

[redacted] further states in her response that there was never any mention of cash during for the remaining deferred payment when the original contract was signed or during my call with Ms.

[redacted]; Ms. [redacted] was not on the call or present during the signing of either contract. As I mentioned in the original

complaint, when I asked if Ms. [redacted] had spoken to Mr. [redacted] about receiving the

cash, she stated, "Do you know how many contracts we do and transactions

that occur?" Now, Ms. [redacted] is claiming she remembers there being no

mention of cash. I find that hard to

believe.

Ms. [redacted]

further insists that it is their company policy to give receipts for cash

transactions and that no customer would give them cash without a receipt. Policies are in place for many things, but employees don't always follow policy and they are easily broken. I had no reason to question needing a receipt. I had my old contract in front of me when I

signed the rewrite. I compared the

numbers between the two contracts, and since I had given Mr. [redacted] the

$1000.00 in cash at the time I signed the new contract, the contract was my receipt

as it accurately reflected $2000.00 cash had been paid. Additionally, when I signed the new contract,

on November 30, 2013, I was required to sign a form titled, Acknowledgement

of Canceled Contract that states: "I/We hereby

acknowledge that the contract for the purchase or lease of the above-described

vehicle entered into between the dealer and me/us on the Previous Contract Date

has been canceled (rescinded) and no longer has any legal effect."

"I/We hereby acknowledge that all monies or other consideration

previously paid by me/us, including a trade-in vehicle, if applicable, have

been applied to the new purchase or lease". I would not have signed either of these had it still reflected that there was $1000.00 due. Ms. [redacted] is stating that the contract was rewritten before I came in to sign and that is why they moved the deferred payment from the old contract to the new showing $2000.00 down payment.

They insist that it was agreed that the remaining down

would be debited from my account. I never signed anything stating that it

would come from my debit card or that they could make a copy of my debit card.

The original contract only states that there was a deferred down payment

of $1000.00 due on November 29, 2013. Ms.

[redacted] further states they had a copy of my credit card and my credit card was

supposed to be good. I never gave them a credit card. They took the

first $1000.00 from two different bank account debit cards. Had I authorized the second payment to be

taken, it would have authorized the monies to be taken from both accounts, not

one. On the date of the original contract, I had even mentioned to Ms.

[redacted] that I could go home and get the remaining down payment. That is when she said I could just pay it by

the November 29th. I insisted that I really did not need that much time to pay the remaining, but she again said, "We will just give you until November 29th." Why would I even think that an attempted transaction would occur on November 29, 2013, when I was called on November 28, 2013 indicating the previous contract was canceled and when I had mentioned I would bring the remaining down in cash?

Ms.

[redacted] makes it sound unreasonable that I would have that amount of cash on

me. I keep $1000.00 cash at all times in

a locked safe at home for emergency purposes.

When Ms. [redacted] asked if I had a receipt of a transaction from my bank, I

stated to her that I only had a debit transaction on my statement of $200.00 around that date hat was withdrew from an ATM. That was no indication that I withdrew that money for the remaining down or for my own personal use. So, Ms. [redacted]'s statement that I told Ms. [redacted] I had a receipt for $250.00 is also false.

When I

received another call from Ms. [redacted] on January 10, 2014, she stated that they

had a declined transaction on the November 29, 2013. I contacted my bank to see if there was an

attempted debit transaction on the November 29, 2013; they confirmed that there was. My bank representative said the transaction

was declined because it appeared suspicious to them. There were more than sufficient funds to

cover the $1000.00 had I originally authorized such a transaction. Furthermore, had I known this transaction had

been attempted; I would have never brought in the $1000.00 cash the following

day. Debit transactions go through immediately or you get a declined response. Is their accounting department that disorganized that it takes a month and a half later to reconcile transactions? I find it very questionable of why you would modify a contract if an attempted transaction was declined and assume that someone is good for it. Again, there was no mention of them even attempting the debit transaction when I came into their office on that Saturday morning to sign the new contract and when I gave Mr. [redacted] the remaining $1000.00 down. Ms. [redacted] never mentioned a debit transaction was going to occur either on our call of November 28th. They have misplaced $1000.00 and are now trying to hold the consumer accountable for their missing money. It is not acceptable.

Ms. [redacted] also states that all calls to Ms. [redacted] by me were returned. That is not the case and again, Ms. [redacted] was not there. I did not receive a call from Ms. [redacted] until January 8, 2014, when they couldn't account for $1000.00. I had left two calls as well as sending two emails to [redacted], the individual that sold me the Jeep. One call was placed on December 24, 2013, the same day I sent an email to Mr. [redacted]. I had indicated that I received a letter from Santander Consumer that my trade-in vehicle had not been entirely paid off. No one ever responded or followed-up. Another call was placed on Saturday, January 4, 2014 and a message was left with a male individual in the finance department. When I questioned Ms. [redacted] of this on our call on January 8, 2014, she indicated that this was the first she had heard of it. I had also expressed to her my frustration with the purchase of this vehicle because of issues with the tire pressure monitoring system from the moment I drove it off the lot. I was told she would also follow-up with [redacted]. Of course the contract states: "If the actual payoff amount is more than the amount shown in 6B, you must pay the seller the excess on demand. Since I had received no response from Ms. [redacted] or Mr. [redacted], I paid the remainder of the amount due directly to Santander Consumer on December 30, 2013. Otherwise, [redacted] would not have received a clear title on my trade-in, and I would have continued to accumulate additional finance charge on the unpaid amount.

This has been the worst experience for me with a car dealership and actually quite disappointing. I trusted this business as I had a seamless purchase and transaction with them just the year before. I am offended at the fact that they are basically calling me a liar. I am one customer who interacted with only two people in the finance department and I would certainly know whether I gave someone $1000.00 or not. Ms. [redacted] stated herself that they do countless contracts and transactions which clearly indicates she or Mr. [redacted] would not remember every intricate detail with every customer especially a transaction that had occurred well over 6 weeks in the past. They need to take a deep look into their own internal audit controls and hold their employees accountable for their mismanagement of funds.

I stand

by my word that the $1000.00 in cash was given to Mr. [redacted] on November 30, 2013. I was not provided receipts for the cash and was only provided receipts for the initial debit transactions that occurred November 19, 2013. My receipt for the cash given on November 30, 2013, is the new contract and the Acknowledgement of Canceled Contract that I signed on November

30, 3013, indicating "I/We hereby acknowledge that all monies or other consideration previously paid by me/us, including a trade-in vehicle, if applicable, have been applied to the new purchase or lease".

Regards,

Business

Response:

After serious review and consideration of Mr. [redacted] response, [redacted] CJD has resolved to consider this transaction satisfied in full. We have interviewed everyone involved in this transaction at the dealership. We are satisfied that Mr. [redacted] obligation is good with us and we will be reviewing our process to uncover where the breakdown in our process occurred. At this time we are grateful for Mr. [redacted]' business with us and are truly sorry for the mix up. We will continue to monitor our process to make sure this does not happen again. We look forward to a continued business relationship with Mr. [redacted].

Sincerely,

VP

Review: I traded my vehicle in for a new car they sold me. The dealer told me not to worry about that payment I was supposed to make that month on the vehicle I traded in because they would pay it. After about 2 weeks they told me the vehicle was paid for and I owned the new car. Then a few weeks after they told me to either give them $7,000 or return the new vehicle. I retuned it less than 30 days of having it and they told me I had missed a payment on my old vehicle. Now I am not able to trade in my car to the same dealer I bought it from due to a missed payment that I paid off when I got my old vehicle back. The dealer also lied and told me ways to get money from the other dealership so I can give it to them or keep the moneyDesired Settlement: I would like the dealership to contact the credit company and fix my late payment because they had possession of the vehicle at that time and I have the contract showing they bought my vehicle

Business

Response:

We apologize for the issue with your trade payment. We have contacted your lien-holder with a request to remove the late payment notice from the credit bureaus and keep you informed of the status.

Review: I took my car in to be repaired, 8 days latter they tell me I owe them 5 hundred dollars but your car is not fixed. They said they fixed the car but on the test drive it broke down. My problem is a car repair is meant to fix the car for driving on the road not just in there garage. If you work on a car and take it for a "test drive" and you can't drive it you did not fix the car.Desired Settlement: For them to not charge for there failure to fix the problem

Business

Response:

Revdex.com of San Diego

Mr. [redacted] brought his 2000 Jeep Wrangler into our service

department with a concern of the vehicle misfiring and the check engine light

on. The initial diagnoses was for a intake manifold leak on cylinder number

six, causing the misfire and the check engine light to come on. The customer

approved the repairs and they were completed. During the road test a different

concern was noted of the vehicle losing power on hard acceleration and then the

vehicle died. Further diagnosis found the fuel pressure dropping causing the

vehicle to stumble and die under heavy acceleration.

Review: I had purchased my vehicle from Jack Powell almost two months ago. I live an hour and a half away and was welcomed in a very un professional manner. Sales team was horrible, disrespectful, and very rude. Upon leaving I had signed all my documents, contracts as well as financial note stating how much I will be paying monthly as well as overall price for the vehicle. Well to my dismay I had to return the vehicle because the dealer was unable to find a financer for me. So without fuss I returned the vehicle in question and was told I would receive my $700.00 down payment back with no hassle from the head financer. Well the day was Saturday May 10th when I delivered the vehicle and was told my deposit would be mailed in the form of a check out via mail (over night) and to my shock again big surprise with Jack Powell it was not here. I had given [redacted]( the head financer ) a call Wednesday and said my check did not arrive. Her response "we mailed it yesterday (Tuesday the 13th) it should be there no later than Friday (may 16th)". Again I wish I could say I was surprised but im not. So I gave the dealership a call again only this time I spoke to [redacted](sales manager) and he said they mailed it out today with regular shipping. I am very disgruntled and ticked off with the lies the b.s and utter lack of following through with what they say they are going to do.Desired Settlement: I full on expect to have my deposit in the amount of $700.00 here in my mail box no later than Tuesday (may 20th). Im not asking for anything else Just my deposit I was promised back. If the the check for said $700.00 is not here by Tuesday I full on expect to be compensated for my time wasted for I have another vehicle lined up and plan on using the $700.00 in question as a deposit for the new vehicle. So said refund if not received by Tuesday (may 20th) should be $900.00.

Business

Response:

As [redacted] stated he returned the vehicle to us on Saturday May 10th. Our business offices have never been open on weekends and therefore it is not possible to nor is it our policy to promise sending checks out during those days. Additionally, due to the fact the the vehicle had been in use by Mr [redacted] for over 75 days it was our right to inspect the vehicle for damage and/or excessive use by our service department. It took a few days to confirm there were no issues with the vehicle and to process the check for the $700 down payment. It was sent out on Friday May 16th and the customer should have received it shortly thereafter as he requested. We concede that staff in the Finance Office should have better communicated with Office Staff to better determine the arrival of the check to the customer and we have made policy changes to effect this since that time. We apologize to Me [redacted] for any negative experiences he may have had with Jack Powell Chrysler Jeep Dodge. We work very hard every day to make sure that we can provide the best service possible and feedback like this does help.

Sincerely,

Review: I gave my vehicle to this dealership for repairs. I was quoted a price and accepted it. They help my vehicle for over a week. They told me after a week that it would take three more weeks to be fixed. I told them I can't continue to rent a vehicle for three weeks. I requested to pick my vehicle up. They attempted to assess a penalty fee against me. I told them that I would not pay the penalty fee that I would go to another dealership. When they returned my vehicle it was infested with Ants. I showed the employees and asked them how could they let this happen? I got in my vehicle and there were caution lights on. I asked the service manager why the caution lights were on and he just shrugged. I conversed via email with the owner and he told me how sorry he was for all the trouble. He asked me to bring the vehicle back. I asked him to transfer the money that I had already spent to another Dodge dealership because to be quite frank, with everything that had happened I didn't trust his staff. He said I can't transfer it but i'll refund you. I brought the car to another location had the problem repaired and paid in full for the repairs. I returned today to get the money back for the double billed services and was denied the money. This dealership has no concern for peoples safety. They have taken my money returned my vehicle back to me in an unsafe condition. They made promises that were broken. They cost me even more money to have my car cleaned and take care of them leaving it out in a field somewhere. I'm not even going to tell you how many unreturned phone calls I placed to them or how unprofessional their staff is. They are unsafe to operate.Desired Settlement: I would like my money back. Also if the Revdex.com is moderately concerned about the safety of people in this community you might perhaps consider evaluating how they operate. It's a doggone disgrace what happened to me. But, what happens to some family who gets their vehicle returned after services and they do a crap job and jeopardize the lives of that family. I consider myself lucky. The next victim might not be so fortunate.

Business

Response:

Hi [redacted],

Review: I purchased a 2010 dodge charger SXT 1 year ago. after 5 months of ownership a loud knocking noise developed under the hood, I took it to my local dealership (not Powell Dodge) to have it serviced under the warranty. The day I got the car back the check engine light came back on, while driving home at freeway speeds (65-70 MPH) the car started shaking uncontrollably and ultimately shut off (on the freeway) took the vehicle back in for service, they had to replace an entire side of cylinder heads. after driving the vehicle for 4-5 more months the same situation occured (the vehicle once again started shaking uncontrollably and shut off on the freeway again)so I bring it back to the dealership again, this time they tell me that they THINK it has something to do with my thermostat and camshaft position sensor and that if I pay over $500 (repair plus diagnostic) they will run another diagnostic to see if it fixed the problem. I have contacted Powell Dodge several times to rectify the situation, the answer I was provided was they would take it as a trade in and sell me another vehicle. Due to the fact they do not stand behind their product I will NEVER buy another vehicle from Powell Dodge. They are unwilling to exchange the vehicle or cover current repair costs. This issue is being had by many Charger SXT owners according to dodge and charger forums, seems each dealer gives a different reason for the issue.Desired Settlement: I would like another 2010 dodge charger SXT that actually runs properly. I am not asking for anything more than what I am paying for. I just want to be able to feel safe in my vehicle and not have to worry about the next time the car decides to shake and shut off.

Business

Response:

From: [redacted] [mailto:[redacted].com]

Sent: Thursday, May 09, 2013 1:58 PM

To: [redacted]

Cc: [redacted]; Jasen [redacted]

Subject: [redacted]

Revdex.com of San Diego

Hi [redacted],

Jack [redacted] sold this vehicle to Mr. [redacted] back in

April of 2012. We were unaware of all the problems he has had with this vehicle

until just the other day. The vehicle has never been into our service

department to address any of his vehicle issues.

I called and spoke to Mr. [redacted] last week. He stated

that he lives closer to [redacted] and has been taking the vehicle to

them. They have not been able to resolve his concerns as of time of our

conversation. He stated that the vehicle was back at their service department

and he was going to give them one more chance to repair this vehicle.

I assured him that Jack [redacted] was concerned about his

vehicle concerns and we would be happy to look at his vehicle. He appreciated

the call and stated if [redacted] did not repair the vehicle this time he

would drive or tow the vehicle into our service department for a

diagnoses. I asked him to call me on how the vehicle ran after these

repairs (good or bad). As of today I have not herd back from Mr. [redacted].

Service Director

[redacted]@jackpowell.com

###-###-#### Direct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Jack Powell was informed of the vehicle problem within 1 month of purchase per their own records, they are located about 20-25 miles from where I live. Their first response to me was to trade it in and buy another vehicle from them. Then the solution was to either drive my car 20-25 miles away while it is shaking on the freeway or to have it towed to them at my expense. I was told that I can only bring the vehicle in while the check engine light is on and the malfunction is taking place. Yes they have offered to "look at it" once again at my cost. This is now 7 times in 13 months this vehicle has been in the shop. I can not drive it without worrying about it shaking and shutting off on the freeway, how can I drive it 20-25 miles? Jack Powell dodge has not done anything other than to offer to look at it. Yes it is with [redacted] because they did not try to sell me another vehicle, they contacted [redacted] on my behalf to get the repair costs covered but still have yet to identify the problem. I do not accept towing or driving my damaged lemon of a vehicle to jack powell as a resolution to my issue and will be pursuing a lemon law case.

Business

Response:

[redacted]

Regarding [redacted]’s 2010 Dodge Charger.

As of 05/23/2013 Jack Powell [redacted]

INC has never been given the opportunity to repair Mr. [redacted]’s

vehicle. As per my last phone

conversation with him, he stated that if [redacted] did not repair his

vehicle, he would bring the vehicle back to our service department for an inspection

of his vehicle concerns. He stated that he would call me after the repairs were

performed at [redacted], and still to this date he has not contacted me.

Jack Powell [redacted] has always been

willing to try and resolve this issue, but has never been given the opportunity

to properly diagnose and or repair Mr. [redacted]’s vehicle.

Sincerely,

Review: The dealership advertised a price for a vehicle on the internet, via cars.com, that is not the correct price of the vehicle. Upon inquiry, I was also sent an email reflecting the same price of the vehicle that was advertised on the internet. When I called the dealership to have them hold the vehicle for me until I arrived to complete the purchase, I was told that the quote was inaccurate and I would not be able to purchase the vehicle for the price I was quoted in the email that was sent to me by their representative.

I was informed that the company was aware of the inaccurate pricing listed on the internet and have been trying to have it removed for three weeks, yet I received the same price quoted in an email by a representative of the company within the last 24 hours.Desired Settlement: I should be allowed to purchase the vehicle based on the price that was quoted me via the email I received from the company's representative.

Business

Response:

?

Review: I have been unable to get a hold of anyone regarding a gap cancellation check. I submitted paperwork on January 5th 2016. I have not received a check. I have left voicemail's and spoke to the operator but still no call back.Desired Settlement: I would like my refund check to be mailed out and a phone call or email confirming someone is taking care of this.

Business

Response:

Dear [redacted],