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Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)

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Reviews Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)

Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) Reviews (137)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have received this complaint and will discuss this matter with our Area Manager in the Connecticut market.JACKSON HEWITT TAX SERVICE

As per our understanding, this issue is in process at this time.We are not going to respond to another Revdex.com complaint on the same issue.JACKSON HEWITT TAX SERVICE

We have received this complaint and will research this matter with our local manager in the *** area market.JACKSON HEWITT TAX SERVICE

This should be a closed issue at this time.JACKSON HEWITT TAX SERVICE

Complaint: ***
I am rejecting this response because:I did pay $and it included all taxes and home owners rebate the perpairer told me that that is why they are deceptive on ther business practices she did not even know whY an itin number was an how to do my taxes he had to help
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:
I filed my taxes on February 4, It is now February 24,
What is considered a timely manner? I have spoken with multiple people and the problem is not resolvedThey have said they will provide me with the gift card and I still have not received itWhen will this actually be resolvedThere is no resolution and I don't think there will beI haven't receive a phone call or email showing that they have attempted to contact me resolve thisThe issue is still continuing
Regards,
*** *** ***

We have no additional comments at this time.JACKSON HEWITT TAX SERVICE

We have received this complaint and will be in contact with our local manager in the Denver market.JACKSON HEWITT TAX SERVICE

We have received this complaint and will be sending information and the missing item directly to the complainant within the next few days.JACKSON HEWITT TAX SERVICE

Complaint: ***
I am rejecting this response because:
They made a promise ,they clearly broke that promise ...I tried to resolve this in a diplomatic way and they hung up the phone on me.....I think a full refund is in order
Regards,
*** ***

We have received this complaint; and understand that our manager in the *** area market has been in direct contact with the complainant.JACKSON HEWITT TAX SERVICE

We have received this complaint and will discuss the matter with our local manager in the Atlanta market.JACKSON HEWITT TAX SERVICE

Please be advised - the claim of advertising in not an appropriate comment.Towards the end of the tax season, the promotional offer changed from $to $gift card; and then back again.We will provide an additional $Gift Card - as a token of our appreciation; and as an apology for your
inconvenience

[redacted]First, we want to thank you for using Jackson Hewitt Online to prepare and file your own taxes.  We sincerely appreciate your business and apologize for any confusion caused by our advertising.  As you can see by the screen shots on the attached document, the $20 offer...

is for those who file their own taxes online, and the $50 offer is for those who have one of our Tax Pros prepare their taxes at one of our physical locations.  The offer for the offices is higher since the tax prep fees can be anywhere from $100 - $300, while the fees for using Jackson Hewitt Online average less than $60.Jim M[redacted], ManagerJackson Hewitt Online

We are researching this matter and will provide a more detailed response within the next 1-2 days.We apologize for the delay.JACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to investigate this matter is satisfactory to me at this time until final resolution occurs.
Regards,
[redacted]

Manager Kimyatte for that office wrote the following in our client care case as to how this customer has been assisted:  A check request was submitted for the client in the amount of $117. on 08/22/2017. Once this is approve this check will be mailed to the client. Returning the fees paid for the amendment due to preparer error. It is my understanding that the preparer should have never filed the original return knowing that the client still had w2 coming in.

We have received this complaint.Please be advised that the manager referenced in this complaint has left our company due to personal reasons; however, we would like to address your concerns in this complaint.  We have forwarded this matter to our local manager-[redacted] in the...

Cincinnati market - who will be in contact with you.  JACKSON HEWITT TAX SERVICE

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Description: Tax Return Preparation, Taxes - Consultants & Representatives

Address: 3 Sylvan Way Ste 301, Parsippany, New Jersey, United States, 07054

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