Jackson's Car Wash

Thank you Mr. [redacted] for your detailed response. Once again, we are more than happy to correct any of the items you were not pleased with. We can set up a time for you to meet with a manager and get all your concerns taken care of. 
We are sorry you were not pleased with your visit and would like the opportunity to address your issues onsite. 
Thank You

If I could rate lower I would. We drop my wife's Tahoe of for an oil change and car wash. Someone calls her and tells her that she needs to change her differential oil and flush the fuel injectors. Her knowing nothing about cars told them to go ahead. This was $160.00 more on top of the $217.00 that she didn't need at 50k miles when it was done at 30k miles. The only thing they care about is up sales to fatten their pocket book. I went in to get the same thing done on my car last Wednesday and they tried to do it to me as well. When we went in to pay because the person who called gets the commision on this we had to pay 2 separate transactions. While the girl was ringing my transactions up on the second one for the $217 she charged me $271.00. When I mentioned it she was like did I do that I am sorry then got the manager Richard. I paid with a debit card and they would not give cash back. Told them that now I am out the difference because it takes 5 to 7 days to credit. He said there nothing we can do. Funny how you can look at my account and the charges are there already but no credit. So I asked what was he going to do to make sure I came back and he said give you the difference back and if that is not good enough then we don't need your business. WOW...then he takes my receipt to make a copy because he new I was upset and was going to call corporate. Worst service ever. So many complaints on this company and Richard. You would think someone would do something.

Mr. [redacted]
We are sorry to hear about the poor experience you had recently at our Happy Valley location. When a customer is not pleased with the work performed, we are more than happy to redo any of the services included. We ask that customers have realistic expectations of what a vehicle...

is going to look like post service based on the condition and age of the car. Our Operations Manager did offer to personally meet you at the facility to assess the work performed. Without seeing the vehicle, it is difficult to make an accurate assessment of what occurred or the condition of the vehicle post service. We want to have the ability to come up with a reasonable resolution to your concerns. That offer still stands and we are more than willing to redo any of the items you were dissatisfied with. Once again we are sorry you had a poor experience and hope you will give us an opportunity to correct any issues. 
Thank You

I, [redacted], reject the Business Response to Revdex.com Complaint # [redacted] and the attached Powerpoint will clearly show why.  After viewing the Powerpoint, Is there any doubt that I deserve a full refund?Jackson’s only resolution is to offer additional services in order to avoid giving a refund.  They have already had my car for over 24 hours and you have seen the quality of their work.  I do not want to spend any more of my time on Jackson’s Carwash.  They have earned neither my business nor my loyalty.  The only service I expect from them is to receive a full refund.Sincerely, [redacted]   Email:   [redacted]@cox.net      Phoenix Office: ###-###-####         Cell: ###-###-####             Fax: ###-###-####

The deplorable restrooms match their poor business practices. They quoted one price for a detailing service and then charged a price twice the original quote. The car wash then broke part of a rock deflector on the hood of the vehicle and refused any compensation because they don't cover after market products. I feel really ripped off.

Mr. [redacted]
We are sorry to hear about the poor experience you had at one of our locations. In order to look further in to your matter, please provide me with the following information:
 
Make, Model, Color and Year of the vehicles you had serviced
License Plates of...

vehiclesReceipts and Paperwork associated with your services
 
Looking forward to working with you on resolving this matter. 
 
Thank You