Jacobson Auto Sales, Inc.

Based on the noise complaints received from Ms. [redacted] I have personally sent letters and spoken to the upstairs neighbors on multiple occasions. The neighbor has taken several steps to ensure her children are not running, jumping, etc. in the apartment and to not cause problems. I have asked Ms. [redacted]...

to help me validate her complaint by calling the office when the noise occurs, since she states she works from home during the day we could respond immediately. To this date, she has never called while she was experiencing noise. I am unable to verify the validity of her complaint to understand if it is excessive or acceptable noise for a multifamily housing unit.   I have offered Ms. [redacted] to transfer to another apartment, free of cost, to any other apartment she wants. We are 98% occupied so our available unit selection is low and she did not want anything other than her exact floor plan. I have also offered to release her from her lease without penalty and charge as she requested, but she declined to do so.   We are more than willing to work towards an acceptable resolution. We have done everything in power to address her concerns thus far.   Regards,     Jeremy W[redacted] Sr. Property Manager Spinnaker Court • Meridian Court Wingate Companies

From: Jeremy W[redacted] <jw[redacted]@wingatecompanies.com> Sent: Friday, May 5, 2017 9:20 AM To: info Subject: Case ID [redacted]   In response to the customer’s complaint:   On 4/21/17 when our office was notified that she stated she had a rodent/raccoon in her apartment, we immediately called...

out a wildlife rescue company to come out and inspect. Upon their inspection, there was no evidence to support her claim. No signs of a raccoon, which would’ve shed hair and would’ve disturbed the bedding and items in the kitchen. They took every precaution and set traps all around the building and followed up over the next several days. Due to the excessive amount of fist holes and foot holes in the drywall and doors we were not able to offer her a unit to transfer into. We did allow the resident to move out of the apartment without penalty, which she accepted.   Regards,     Jeremy W[redacted] Sr. Property Manager Spinnaker Court • Meridian Court Wingate Companies 3685 St. Thomas Boulevard Indianapolis, Indiana 46214 T • 317.293.1677 F • 317.293.1719 www.wingateapartmenthomes.com The Right People • The Right Real Estate • The Right Results