Jade Nails

From: Revdex.com of Metro Washington DC Date: Wed, Aug 20, at 10:AMSubject: Fwd: Recent complaint made by *** ***To: *** ***
---------- Forwarded message ----------
From: *** .
Date: Tue, Aug 19, at 10:PM
Subject: Recent complaint made by *** ***
To: [email protected] had put in a Recent complaint almost a month ago and my email was closed and couldn't reach it I'm not sure what I should do now how I go about getting the refund if I have to go there or what? It was for jade nails in *** pa

July 28, 2014We refer to your complaint letter dated July 23, ID#***We would like to apologize for the inconvenience and disappointment that our customer experienced in dealing with our staff recentlyWe assure her complaint and feedback will give the opportunity to remedy
any problem that may exist and help to improve our service further.We would like to refund total $to our customerPlease advice how we can refund the money to herOnce again, please have our customer accept our sincere apologies.Should you require any further assistance, you are welcome to contact our manager Michelle ###-###-#### at *** *** shop.Best regards,Michelle Jade Nails

Jade Nail Salon <[email protected]>
Attachments12:16 PM (3 hours ago)
to me, [redacted] 
Hi [redacted],
Received the letter dated August 20, 2014 regarding the complaint ID
[redacted] today.
On August 22, 2014, we refund total $35 to customer [redacted] as per our agreement. Attached please find the signature form [redacted] for reference.
I also put [redacted] at cc list, you can also get her confirmation too.
Much appreciate your reminder and hope the case would be closed.
Have a nice day.
Best Regards,
Michelle
Jade Nail Spa
 


Jade Nail Salon <[email protected]>




12:16 PM (3 hours ago)










to me, jessnpedro4lyfe




 
 
 
 
Hi [redacted],
Received the letter dated August 20, 2014 regarding the complaint ID
[redacted] today.
On August 22, 2014, we refund total $35 to customer [redacted] Kehley as
per our agreement. Attached please find the signature form [redacted] for
reference.
I also put [redacted] at cc list, you can also get her confirmation too.
Much appreciate your reminder and hope the case would be closed.
Have a nice day.
Best Regards,
Michelle
Jade Nail Spa

Review: I was in jade nails on friday july 11 to get a full set I wasnt satisfied with the nails I went back the next day Saturday july 12 to get them fixed I had a nail that was put on crooked and than I had another that was breaking on the side because of no acrylic being on the side another one they didnt take off the acrylic around my cuticle. I had to go to another nail salon because my visit Saturday they still couldn't fix the nails right and I kept telling them they were messed up but they didn't know how to fix them apparently. I went to another salon on Sunday after work and had them fix my nails and they saw the messed up job they did and fixed them for me. I thought I would try out this salon because its close to my house and convient but they did a horrible job and couldn't see it or fix it. I called them for my money back and they told me to come in and have them fixed I said its to late I already got them fixed somewhere else the guy tells me just come in and we will fix them for free I said again its to late I got them fixed I just want my money back since I had to go somewhere else for them to be fixed right.Desired Settlement: I would like to be refunded my money that I paid and the tip I gave which I shouldn't of gave I should of inspected my nails really hard before leaving but I needed to be somewhere at a certain time and I was out of the salon in enough time. I paid $30 and gave $5 tip.

Business

Response:

July 28, 2014We refer to your complaint letter dated July 23, 2014 ID#[redacted]. We would like to apologize for the inconvenience and disappointment that our customer experienced in dealing with our staff recently. We assure her complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.We would like to refund total $35 to our customer. Please advice how we can refund the money to her. Once again, please have our customer accept our sincere apologies.Should you require any further assistance, you are welcome to contact our manager Michelle ###-###-#### at [redacted] shop.Best regards,Michelle Jade Nails

Consumer

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Wed, Aug 20, 2014 at 10:44 AM

Subject: Fwd: Recent complaint made by [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] . <[redacted]>

Date: Tue, Aug 19, 2014 at 10:05 PM

Subject: Recent complaint made by [redacted]

To: [email protected]

I had put in a Recent complaint almost a month ago and my email was closed and couldn't reach it I'm not sure what I should do now how I go about getting the refund if I have to go there or what? It was for jade nails in [redacted] pa.