Jade Range

Review: In April 2005 we purchased a Jade range oven. The oven had continuous problems from the start and we paid for many service calls and repairs throughout its life. Recently, in April 2015 the thermostat stopped working and there was no heat control. Jade informed us that they discontinued making replacement parts and offered no alternatives on what to do. They were not helpful in finding a solution in any way. Their defense is that CA law requires them to keep parts for 7 years and I was past that period of time. Based on our experience, their products have horrible quality and they have no customer service.Desired Settlement: We wish to get a refund for the remaining life of the product to cover our cost for not having the product over the prescribed life, which we feel is 19 years based on our research v. the 10 years we were able to use the oven.

Review: The oven when opened had a mini explosion in it. It burnt my mothers hair around her entire hairline. It also burnt her nose hairs, and eyelashes!! Had a previous problem with this same company about a refrigerator which they exchanged for a brand new one. I was calling and emailing them and they did not get back to us at all. So I am at a loss of what to do next. There products are horrible. I did not have a stove for a month and they could care less. They sent a repair man out and he found 6 problems with the stove. Also had nicor out and they shut the gas off because it was dangerous.Desired Settlement: I want my money back for the stove. I already purchased a new one. I sill have the old one. I do not want anything made from this company. All three products that I have had all failed me.