Jager Professional Gas Services

Complaint: [redacted] I am rejecting this response because: I have sought mediation on this issue because of the combativeness of Jager Gas I am not sure why they believe this issue is mine to deal with The part they installed is defective It seems that their issue should be with the supplier of the blower which was defective Again I will have to make arrangements for them to come to replace the defective part Apparently, the time I have spent on missed appointments are of no concern to them There only concern is that they get money up front for a situation that may or may not happen which would not be an issue if the blower they installed was not defective I do adamantly feel that their offer is not in the least bid fair to me as their customer and that they could care less that I am dissatisfied with the parts and service they provided Sincerely, [redacted]

We installed a blower fan on Mr***'s propane burning stove as he has statedThis was in fact a two person jobThe stove was installed improperly years ago by whom ever previously owned the home before Mr***. This forced two people to lift the approxpound stove out of
the back of his fireplaceOur technicians had to uninstall the gas line, as well as the venting before taking the stove outThe blower was installed, and the gas line and venting re-installedMr*** was charged by the amount of time and difficulty of the service callAll of our technicians our Gand Glicensed gas fittersWhen the technician left, the blower fan was operating and Mr*** paid his invoice in full with no issuesMr*** made us aware of the blower fan not shutting offThis function is controlled by a device know as a snap discAs soon as we received this call, a new snap disc was placed on order under warrantyWe promised to return once the new snap disc came inFrom our experience with these stoves, as well as seeing the state of Mr***'s stoveWe decided to take make him aware of the possibility of the stove being damaged from being uninstalled and re-installed for a second timeHe was not happy with the idea he may have to pay for our service for additional repairs. We drafted an estimate of repairs that would be needed if the bolts pulled from the cast iron shell of his stoveEssentially the sides would pull away from top and bottom, collapsing the stove.These repairs were not part of the original estimate Original estimate was to install blower fan only(Both estimates attached).Mr*** is not being charged any additional charges for original service callThe snap disc as well as labor are being covered under warranty. Mr*** was argumentative of having to pay for additional repairsWe requested a half down deposit for potential repairs needed to his stoveWith the promise it would be credited back to him in full, if no additional repairs were necessaryWe have never once denied Mr*** service on his stoveWe offered to return to his home when the warranty part was available, as well as install the part with no additional cost to him

We have reached out several times to attempt to get Mr*** to meet us halfway.We are not looking for anything except fairness and 50% cooperation from his side.He continues to ignore all of our communications to meet with him.What are we to do?And if he believes that we are not licensed then he just needs to go the the *** *** ** *** *** website and put in my full name or the company name.And my tech(s) names as they are also listed and current with CT law.Further that my licenses are listed on my business card, invoices and proposals and on our company vehicles.One needs to read back thru all of our previous emails and you'll see what we are offering to do for him

Complaint: ***I am rejecting this response because: I have paid for them to install the blower and it is defective. I also paid for extra help to remove the stove initially. As I stated to *** if the blower was not defective, there would be no issue. The stove would not have to be moved again if the blower was not defective. The fact that they will not come unless I give them half of an estimate for repair work that should be borne by them if in fact the wingnuts break is totally wrong. The defective blower is their issue. They also did say that they would come back and fix it no charge initially. Now their back peddling
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have sought mediation on this issue because of the combativeness of Jager Gas. I am not sure why they believe this issue is mine to deal with. The part they installed is defective. It seems that their issue should be with the supplier of the blower which was defective. Again I will have to make arrangements for them to come to replace the defective part. Apparently, the time I have spent on missed appointments are of no concern to them. There only concern is that they get money up front for a situation that may or may not happen which would not be an issue if the blower they installed was not defective. I do adamantly feel that their offer is not in the least bid fair to me as their customer and that they could care less that I am dissatisfied with the parts and service they provided
Sincerely,*** ***

I am appalled that this customer is being so unreasonable. 
Why won't he meet us halfway?
Its not our fault that he has a 20 year old appliance. All we are asking is that when we go to install the new warranty part if any of the old bolts/screws break that he pays us for the additional repair.
His warranty part and repair are not a part of this current dialog and perhaps he is confused.
We aren't trying to get anything nor have we ever been any more genuine with our feedback to customer.
It is our company policy that if we see something that may possibly cause an additional problem that we notify the customer of this.
It is not our intention or desire to do anything negative whatsoever, but I will not pay out of my pocket if there is a failure elsewhere in the components or the pathway to the 
components. If any additional parts fail beyond our replacing of the snap disc fail then it is his responsibility to pay us for the additional repairs-if it is repairable..
We want to install the part, but I'll not be held hostage by his attitude and inability to come together midpoint with this conversation and compromise with us.
[redacted] our salesman has had several conversations with him about this entire process.
And until we can actually come out and remove the stove from its spot and try to install the snap disc we don't really know if there would be any additional repairs.
Its the same thing as when you go to a garage for service and they ask you to sign a waiver upfront before any repairs are done and that you the signer are responsible for the additional work.
We always get a 50% deposit on our work and balance upon completion. It is our company policy going back to 1994.
I would waive the deposit if he'll sign a waiver that he understands what might occur and these bolts/screws fail.
So unless he is willing to at least sign a waiver releasing me from any additional financial repairs to his old stove then we are at an impasse.
We have his part and he needs to come midpoint and engage in realistic dialog not a one sided demand only approach and agree to meet us halfway which is where we are standing now-halfway and he is not.

Complaint: [redacted]I am rejecting this response because:
I have sought mediation on this issue because of the combativeness of Jager Gas.  I am not sure why they believe this issue is mine to deal with.  The part they installed is defective.  It seems that their issue should be with the supplier of the blower which was defective.  Again I will have to make arrangements for them to come to replace the defective part.  Apparently, the time I have spent on missed appointments are of no concern to them.  There only concern is that they get money up front for a situation that may or may not happen which would not be an issue if the blower they installed was not defective.  I do adamantly feel that their offer is not in the least bid fair to me as their customer and that they could care less that I am dissatisfied with the parts and service they provided.   
 
 
Sincerely,[redacted]

We have reached out several times to attempt to get Mr. [redacted] to meet us halfway.
We are not looking for anything except fairness and 50% cooperation from his side.
He continues to ignore all of our communications to meet with him.
What are we to do?
And if he believes that we are not licensed then he just needs to go the the [redacted] website and put in my full name or the company name.
And my tech(s) names as they are also listed and current with CT law.
Further that my licenses are listed on my business card, invoices and proposals and on our company vehicles.
One needs to read back thru all of our previous emails and you'll see what we are offering to do for him.

We installed a blower fan on Mr. [redacted]'s propane burning stove as he has stated. This was in fact a two person job. The stove was installed improperly 20 years ago by whom ever previously owned the home before Mr. [redacted].  This forced two people to lift the approx. 250 pound stove out of the...

back of his fireplace. Our technicians had to uninstall the gas line, as well as the venting before taking the stove out. The blower was installed, and the gas line and venting re-installed. Mr. [redacted] was charged by the amount of time and difficulty of the service call. All of our technicians our G1 and G2 licensed gas fitters. When the technician left, the blower fan was operating and Mr. [redacted] paid his invoice in full with no issues. Mr. [redacted] made us aware of the blower fan not shutting off. This function is controlled by a device know as a snap disc. As soon as we received this call, a new snap disc was placed on order under warranty. We promised to return once the new snap disc came in.From our experience with these stoves, as well as seeing the state of Mr. [redacted]'s stove. We decided to take make him aware of the possibility of the stove being damaged from being uninstalled and re-installed for a second time. He was not happy with the idea he may have to pay for our service for additional repairs. We drafted an estimate of repairs that would be needed if the bolts pulled from the cast iron shell of his stove. Essentially the sides would pull away from top and bottom, collapsing the stove.These repairs were not part of the original estimate . Original estimate was to install blower fan only. (Both estimates attached).Mr. [redacted] is not being charged any additional charges for  original service call. The snap disc as well as labor are being covered under warranty. Mr. [redacted] was argumentative of having to pay for additional repairs. We requested a half down deposit for potential repairs needed to his stove. With the promise it would be credited back to him in full, if no additional repairs were necessary.We have never once denied Mr. [redacted] service on his stove. We offered to return to his home when the warranty  part was available, as well as install the part with no additional cost to him.

I am appalled that this customer is being so unreasonable. Why won't he meet us halfway?Its not our fault that he has a 20 year old appliance. All we are asking is that when we go to install the new warranty part if any of the old bolts/screws break that he pays us for the additional repair.His warranty part and repair are not a part of this current dialog and perhaps he is confused.We aren't trying to get anything nor have we ever been any more genuine with our feedback to customer.It is our company policy that if we see something that may possibly cause an additional problem that we notify the customer of this.It is not our intention or desire to do anything negative whatsoever, but I will not pay out of my pocket if there is a failure elsewhere in the components or the pathway to the components. If any additional parts fail beyond our replacing of the snap disc fail then it is his responsibility to pay us for the additional repairs-if it is repairable..We want to install the part, but I'll not be held hostage by his attitude and inability to come together midpoint with this conversation and compromise with us.[redacted] our salesman has had several conversations with him about this entire process.And until we can actually come out and remove the stove from its spot and try to install the snap disc we don't really know if there would be any additional repairs.Its the same thing as when you go to a garage for service and they ask you to sign a waiver upfront before any repairs are done and that you the signer are responsible for the additional work.We always get a 50% deposit on our work and balance upon completion. It is our company policy going back to 1994.I would waive the deposit if he'll sign a waiver that he understands what might occur and these bolts/screws fail.So unless he is willing to at least sign a waiver releasing me from any additional financial repairs to his old stove then we are at an impasse.We have his part and he needs to come midpoint and engage in realistic dialog not a one sided demand only approach and agree to meet us halfway which is where we are standing now-halfway and he is not.

Review: I was given an estimate for installing a blower on my propane stove from Jauger Gas in Old Saybrook, CT for $710.00. The estimate required half of the estimate amount to order the blower which I submitted. It was also stated by company representative [redacted] that the estimate included an extra labor person so that the stove could be moved without damaging it to install the blower.

The blower was installed and when the job was complete, Mr. [redacted] mentioned to the technician that I should be credited for any labor amount not used. Upon leaving, the technician charged the full amount of the estimate on an [redacted]. As Mr. [redacted] was the extra person, I was going to take up the credit issue with him but never got the chance as the blower was defective. The technician did not stay long enough to find out the blower was not shutting off on its own as it should. I immediately called the technician to let him know and he said that he would have to come and change the snap disk and that I should call and make another appointment, which I did.

I had to leave work early on vacation time to make the appointment and minutes before the time the technician was to arrive I got a call from Mr. [redacted] reiterating that it was the snap disk and they were just going to replace it. I was then again asked to make another appointment, which I did.

The day of the second appointment Mr. [redacted] called me and said that he was going to send an estimate of which I would have to pay half for them to come out and replace the snap disk. Previous discussions with the technician and Mr. [redacted] stated that they would perform this at no cost. The estimate was for the possibility of a couple of wing nuts that might break as they moved the stove again to replace the defective part.

I had already paid this additional fee in the original estimate which was the cost for the second person and although this actual charge should have been less than estimated I was charged the full amount.

If this dealer was reputable, they would come and replace the snap disk with no additional charge as agreed to initially.

If this dealer was marginally reputable, the half of the labor on the estimate would be assumed by them as the work would be done to fix the defective new blower that they installed.

This is not the case, they are going back on their word and really not assuming any responsibility for the work they did and that I should have to pay the full amount should some wing nuts break when replacing the faulty blower unit. Additionally, even know that I was charged for the second person, they still dragged the stove out which is why they might suspect that the wing nuts may break this time. I paid for professional service but they did not have the right equipment to move the stove out and back in two feet without causing undue stress to the wingnuts.

I believe that all of the cost I originally paid for in full was to mitigate any issues with damage to the stove by moving it and they should not have dragged and pushed the stove in initially and that they should replace the defective part without cost.Desired Settlement: Fix defective blower at no additional cost

Business

Response:

We installed a blower fan on Mr. [redacted]'s propane burning stove as he has stated. This was in fact a two person job. The stove was installed improperly 20 years ago by whom ever previously owned the home before Mr. [redacted]. This forced two people to lift the approx. 250 pound stove out of the back of his fireplace. Our technicians had to uninstall the gas line, as well as the venting before taking the stove out. The blower was installed, and the gas line and venting re-installed. Mr. [redacted] was charged by the amount of time and difficulty of the service call. All of our technicians our G1 and G2 licensed gas fitters. When the technician left, the blower fan was operating and Mr. [redacted] paid his invoice in full with no issues. Mr. [redacted] made us aware of the blower fan not shutting off. This function is controlled by a device know as a snap disc. As soon as we received this call, a new snap disc was placed on order under warranty. We promised to return once the new snap disc came in.From our experience with these stoves, as well as seeing the state of Mr. [redacted]'s stove. We decided to take make him aware of the possibility of the stove being damaged from being uninstalled and re-installed for a second time. He was not happy with the idea he may have to pay for our service for additional repairs. We drafted an estimate of repairs that would be needed if the bolts pulled from the cast iron shell of his stove. Essentially the sides would pull away from top and bottom, collapsing the stove.These repairs were not part of the original estimate . Original estimate was to install blower fan only. (Both estimates attached).Mr. [redacted] is not being charged any additional charges for original service call. The snap disc as well as labor are being covered under warranty. Mr. [redacted] was argumentative of having to pay for additional repairs. We requested a half down deposit for potential repairs needed to his stove. With the promise it would be credited back to him in full, if no additional repairs were necessary.We have never once denied Mr. [redacted] service on his stove. We offered to return to his home when the warranty part was available, as well as install the part with no additional cost to him.

Consumer

Response:

Review: [redacted]I am rejecting this response because: I have paid for them to install the blower and it is defective. I also paid for extra help to remove the stove initially. As I stated to [redacted] if the blower was not defective, there would be no issue. The stove would not have to be moved again if the blower was not defective. The fact that they will not come unless I give them half of an estimate for repair work that should be borne by them if in fact the wingnuts break is totally wrong. The defective blower is their issue. They also did say that they would come back and fix it no charge initially. Now their back peddling.

Sincerely,[redacted]

Business

Response:

I am appalled that this customer is being so unreasonable. Why won't he meet us halfway?