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Jaguar Land Rover Allentown

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Reviews Jaguar Land Rover Allentown

Jaguar Land Rover Allentown Reviews (3)

Purchased GAP insurance for a used car Paid off the car within a year when we had a year loan Was entitled to a GAP insurance refund Have requested one multiple times and have not received any notice or confirmation from either business manager Justin G*** or general manager Alex M***

Review: I purchased a used 2004 range rover from [redacted] in [redacted] pa. I previously had purchased three cars from them .all of which were great deals,never had a problem with these cars.So I purchased the range rover on may 11th of 2013,for my wife for a mothers day gift.The car was running great! very well maintained and in immaculate condition..inside and out.a couple of weeks later I decided to take the car for an oil change to land rover of [redacted],since they're supposed professionals on range rovers.I figured I would let them do a complete check and diagnostic on the car since I was going to go on vacation soon.So I took the car to land rover and they did the oil change and checked the fluids,then..the service manager comes out and tells me that the car has a massive oil leak! of which I didn't believe. There was no visible signs of leaking or burning oil ,anywhere on the engine!!

The service manager [redacted] is his name,advised me that there was indeed an oil leak. I was reluctant to believe them at first so I stated that I would take it back to where I purchased the vehicle and inquire about this leak to [redacted] auto,to see if his mechanic could look at it and verify, that there was in fact a leak. Now [redacted] at land rover said the leak was coming from the cam cover and front cover gaskets,which are very visible to the naked eye.So here I am at [redacted] auto,where I purchased said vehicle,the mechanic inspected the engine and said there is no leak coming from the areas mentioned by [redacted] of land rover..So after a long discussion with [redacted] autos owner and mechanic,they told me to play it safe and let them do the repair that they say it needs,even though no one believed any oil was leaking out from these areas.We all agreed that if there was a slight chance there is something leaking it would be better to get it done at land rover since they're the professionals who are qualified to work on these special engines.And that if they screwed something up,they would be responsible for it.So on the 23rd of may 2013 I took the range rover to land rover in [redacted] to have them repair the so called oil leak and gaskets changed.They gave me a loaner car and said that it would be finished on that friday which was the next day,5/24/2013.Well the svc manager calls me on friday and said they have to keep the car over the weekend ,because while taking components of the engine apart when the mechanic was repairing said oil leak,something else broke!they claimed it was a seal or gasket,and said they had to order the part ,that they were responsible for this setback and not to worry they would fix it.Monday came and the car still wasn't ready!how much damage did they do to this engine I am wondering??so tuesday comes and they said the car was ready to be picked up..the job for the so called oil leaks came to$1451.92 dollars.I had asked them to please do a compression test before the repair,to make sure where if any oil was leaking,the compression test would let them know exactly the place!the svc manager [redacted] said his mechanic has 12 yrs experience ...he doesn't need to make him do one! well I paid them and they assured me the car was running great and in perfect running condition to go to [redacted] nj for vacation,which is a 147 mile drive.While on my second to last day at the beach on vacation,I was going to acme supermarket to pick some items up,I got into the car,started it up and as I drove off,white plumes of smoke were blowing out of my exhaust !! as I noticed the smoke the engine started to stutter and the check engine light came on! Not good!!! so I pulled into some lot and called land rover of [redacted] and was telling them what happened...the manager of the showroom told me to have it towed back all the way from new jersey,and they would take care of it.the tow charge was $608.00 dollars.when it was back in allentown they took two or three days to get back to me and said that my engine was no good,the heads are warped and I needed a new engine!! and this is the same guy who told me they screwed something up while repairing the car and the same guy who assured me that my car was in perfect running condition..but thry refused to do the compression test which would have told them they were fixing the wrong components on this engine!!I had the car towed out of there lot and took it to a foreign car specialist [redacted] of [redacted] pa,because land rover refused to do anything!! saying I need another engine..of which im sure they ruined!the mechanic /owner of [redacted] did a compression test and said the heads are warped and something else was repaired on the engine that looked like a cover up!ultimately I had to get a replacement engine from sw engines for $5895.00 dollars! and pay $3216.00 dollars for labor to get it installed...the owner of north side foreign cars and his mechanic agree that land rover is responsible for this and so does the owner of [redacted] auto and his mechanic. I want to be fully reimbursed for this disastrous event

I am going to legally persue this matter to the fullest extent if they don't reimburse me...I have all the proof I need .and am currently looking for a lawyer to file suite against land rover of allentown,unless they pay me for everything I put out.Desired Settlement: want them to reimburse me for the engine replacement,$5,895.00 ,labor charge to replace engine $3,216.00 and towing charges $608.00

Review: I was charged for items that were not received and fees such as transportation of new vehicle. I told sales, I did not want a specific package. They argued no, it was not possible to exclude. However, they eventually agreed they would take items out of car and I would not pay for. When I reviewed the amount I paid and items itemized, I was charged for these items. I was allowed to leave without items I paid for. (mind you, I was clear I did not want items and definetly did not want to pay for item) If I wouldnot have called a day later to review my bill, they would have got away with 600 and the items that were supposed to be in vehicle. I am disappointed in this behavior. It is cunning and slick. To me, it sheds questions on their business practices. Of course "[redacted]" was apologetic and pretended he did not know and put it on the sales rep....I am still waiting for refund...(est. 600.00)

2nd who charges customers the transportation fee for a vehicle? what dealer who wants to make a sale add this to a bill and say it is "range rover policy" . (after the deposit and vehicle puchased I should have been told about this upright. Not on the bill. If I would have known this ,I would have went elsewhere.Of course they are refusing to send me the refund of this fee. I would not recommend anyone to buy from slickster such as this dealer. Go elsewhere.Desired Settlement: In additional to refund of 600 for items not in vehicle but also additional 895 for transportation fees charged.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 5254 Tilghman Street, Allentown, Pennsylvania, United States, 18104

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www.bennettcars.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Jaguar Land Rover Allentown, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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