Jaguar Land Rover North America

Jaguar Land Rover North America stands behind its products. As a result of MsOringer’s continued dissatisfaction with her vehicle, Jaguar Land Rover repurchased it and she was provided with a refund pursuant to the *** Lemon Law in May 2017. We trust she was satisfied with this
outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Jaguar Land Rover North America stands behind its products. As a result of Mr*** continued dissatisfaction with his vehicle our retailer, Land Rover Las Vegas, provided him with a refund in August 2017.We trust Mr*** was satisfied with this outcome and hope to regain
his confidence in the future.

We appreciate Ms*** comments on the interaction with our company. We’ll use this feedback for better customer interactions moving forward. Ms*** submitted a Florida Motor Vehicle Defect Notice in April after which our Regional Technical
Manager inspected Ms***’ vehicle in July 2017. The specified issues included the AC not cooling and the infotainment system going blank or freezing. When the vehicle was inspected, our Regional Technical Manager was unable to duplicate the specified AC issue. We understand this may be due to sub-optimal weather conditions on the date of the inspection.The infotainment system was updated to address an intermittent issue with the screen going blank and re-setting itself. At this time we believe the vehicle is not eligible for a refund under the Florida Lemon Law. Ms*** claim can be further addressed through the Revdex.com Autoline program at ###-###-#### or *** Alternatively, the Florida Lemon Law Arbitration Program can be reached at ***Thank you.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Jaguar Land Rover North America stands behind its products. As a result of Mr*** continued dissatisfaction with his vehicle and ongoing rattle concerns, his vehicle was replaced with a new one in September of 2016. We trust he was satisfied with this outcome.

Jaguar Land Rover North America stands behind its products and provides a warranty that is competitive with other luxury brandsThe Jaguar New Vehicle Limited Warranty covered this vehicle against defects in material or workmanship for four (4) years or fifty thousand (50,000) miles, whichever
occurred first. This vehicle also had a Certified Pre-Owned Warranty which expired on July 18, 2016. Repairs needed, once the warranty expires, are the owner’s responsibility. It is difficult from this location to determine why the issues with this vehicle’s sunroof occurred. The actual longevity of any given part is dependent on a number of factors, which include use, maintenance, care and climate. During the life of the vehicle, items may have to be replaced due to mechanical failure or wear and tear. Of course, this explanation does not relieve the inconvenience or expense of dealing with issues as they arise As a result we initially offered to pay for 25% of this repair cost estimated at $1412.00. Ms*** had declined this offer. Ultimately she paid for the repair herself and we provided an Owner Loyalty Certificate of $for use at any Jaguar authorized Jaguar retailer. We value our Jaguar customers and believe that Ms*** was satisfied with this outcome.

We are sorry that *** *** had this negative experience, resulting from a vehicle collision Jaguar Land Rover North America does not have franchised collision repair centers. We typically refer customers to our franchised local retailers who are in the best position to recommend a local collision repair center certified to work on Jaguar Land Rover aluminum vehicles *** *** had previously contacted us, and we in turn contacted the management at his local retailer with his concerns. We continued to speak with *** *** throughout the completion of repairs The collision center returned *** ***’s vehicle on or about December 28, 2017. It subsequently required additional repairs performed through our franchised retailer, resulting from the collision. The remaining issues were corrected and the vehicle was returned to *** *** by January 9, 2018. We trust *** *** was pleased to have the vehicle returned to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to meIn addition, the damper was not sent for my car at the time, but when I informed Jaquar of the dealership had the parts for another customer, Jaquar transferred the part to in my nameI'm just satisfied it's over!

Complaint: ***
I am rejecting this response because:
the response they provided doesn’t match the damage to the vehicleThe vehicle was struck directly on the passenger door as well my passenger who weighs over lbs was in the car and the airbag didn’t deploy.
Regards,
*** ***

Jaguar Land Rover North America stands behind its products and provides a warranty that is competitive with other luxury brandsThe Jaguar New Vehicle Limited Warranty covers this vehicle against defects in material or workmanship for four (4) years or fifty thousand (50,000) miles, whichever
occurred first. Ms. *** New Vehicle Limited Warranty expired on November 16, 2016.It would not have covered damage caused by outside influence, use or the environment such as deterioration of paint, trim, and appearance items that result from use and/or exposure to the environmental elements. Nonetheless, we offered to pay for 25% ($852) of the repair as a goodwill gesture. This offer was never declined nor accepted. We value our Land Rover customers and are sorry that we were not able to meet Ms*** expectations and comply with her request in full. Our offer to contribute 25% of the repair cost is still available should Ms. *** choose to move forward.Thank you.

This car was knowingly leased to us with a major software issue that the company already had knowledge aboutFrom the first time we took it in, the service station gentlemen apologized and admitted that it was an ongoing issue with MANY of the Land RoversOur car was immediately in and out of the service station for the first months of having itThe service station gentlemen agreed that there should be a lemon of the carThe company supposedly created the software cure when we took our car in for the 4th timeNo one feels comfortable to know their family is the test-monkey for a cureJust like no one would want to be the first to get back on a roller coaster after it has been stalling for some timeThey want me to keep the car and feel comfortable driving my small kids in it, and they want to trick me into waiving my rights as well They initially offered us a courtesy payment of $4,Courtesy means FREE, in exchange for nothing, just because of the headache you have enduredWhen we asked for more, they said OK, but then provided us a 20+ page agreement with a full release of any and all claims, past, present and futureThat is absurd and they are treating us like we are stupidThen, they realized we are not stupid when we rejected their offer, and they reduced the settlement agreement down to a few linesThat is no gift (i.e., again, not a courtesy) because it still provides that whatever happens to our car down the line, we are releasing them of all claims - all claims of property damage and damage to myself, my family, my kids, and who knows who else would be hurt if this car again stalls in the middle of the streetIn other words, if the issue comes back, or another issue arises, we will have no rights whatsoeverWhy would anyone agree to that? And, why would a reputable company ask this of a customer? I have two young children and work and had to take the car into the service station MANY times, leave it, uninstall car seats, re-install them into the rental car, and repeat this exercise several timesIn the least, I am entitled to a reimbursement for the three months that this took to remedy AND entitled to retain my rights in the event that other/new issues arise in the futureLand Rover is trying to bull rush me into waiving my rights for a couple thousand dollars when they have had significant issues with the new Eco lock system they devised and they know itThey have acted in bad faith and what was initially offered as a "courtesy" actually came with strings attachedShameful behavior! This is my second Land Rover, but it appears that management wants to make sure I don't lease a 3rd!
Regards,
Judith ***i

We apologize for the delay in response to Mr***s complaint We are investigating the roadside incident he experienced and will follow up with him directly to address it

Jaguar Land Rover North America stands behind its products and provides a warranty that is competitive with other luxury brands The actual longevity of any given part is dependent on a number of factors, which include use, maintenance, care and climate. During the life of the vehicle, items
may have to be replaced due to mechanical failure or wear and tear. The Jaguar New Vehicle Limited Warranty covered this vehicle against defects in material or workmanship for four (4) years or fifty thousand (50,000) miles, whichever occurred first. This vehicle’s warranty expired by time and mileage. At the time of this request the vehicle had 122,miles. Repairs needed, once the warranty expires, are the owner’s responsibility. For this reason, we were unable to meet MrRichmond’s expectations and comply with his request.

Complaint: ***
I am rejecting this response because:
Pls find attached the copy of the check Chase received for the last payments of the lease andthe last payments Chase TOOK from my account totaling the payment they receive with the check from GMC,that means the last payments (Aug,Sep & Oct 2017) were paid TWICE.Chase return 2/of the money still PENDING TO RETURN THE PAYMENT OF AUGUST ($730.55)Find attached also when those payments were taken from my account: date, payee, amount, status and Reference#
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We’ve offered *** *** a refund of the vehicle’s purchase price ($58,707.93) minus a usage offset ($2,196.74) as a gesture of goodwill, despite the vehicle’s ineligibility for repurchase under the Illinois Lemon Law.? In order to move forward with this offer, we’ve requested a copy of her
vehicle’s title to confirm the vehicle has no lienholder, in which case the repurchase amount would be divided between the amount required to pay off the lien and *** ***.*** *** has refused to provide a copy of her title to confirm whether there is a lien, after repeated requests.? ? In addition she has demanded $million in compensation.? Our offer to *** *** has expired.? ? However should she choose to provide a copy of her title and return her vehicle without damage beyond reasonable wear and tear, we can move forward with the original offer of $56,511.18? ($58,-? $2,196.74).? ? As we’ve previously told *** ***, this offer is also subject to the execution of a Release and Settlement Agreement, Odometer Statement, Power of Attorney, transfer of the original title to Jaguar Land Rover North America, LLC, an acceptable vehicle condition inspection confirming no damage beyond reasonable wear and tear and return of her vehicle to Land Rover Naperville or another authorized retailer.? Our renewed offer remains open for days, expiring on April 4, 2018.? ? If this offer continues to be unacceptable to *** ***, we remain at an impasse and are unable to move forward with resolution.? ?

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We appreciate *** ***s feedback on his interaction with our Customer Relationship Center.? ? This feedback is essential to creating a better experience for our customers.? As part of *** ***s warranty, the vehicle has Elite Care.? This program covers the vehicle’s scheduled
maintenance in intervals of 16,miles or every months, whichever occurs firstIn order to receive scheduled vehicle maintenance under the program, the vehicle must be brought to an authorized Jaguar retailer within month or 1,miles of the scheduled maintenance intervalFor example, the first service cannot be performed earlier than 15,miles, months, or later than 17,miles, monthsCustomers who do not present their vehicle at a retailer within the required time for scheduled maintenance may not receive the missed interval service under the program.? This is referenced in the vehicle’s Passport to Service originally provided with the vehicle at time of sale *** ***s vehicle had its first scheduled maintenance in February 2017, and the timeframe in which to perform the 2nd scheduled maintenance had expired by the time *** *** brought his vehicle to the retailer.? As a result the scheduled maintenance was not covered.? We offered to pay for 50% of it ($425), as a gesture of goodwill which *** *** declined.? The offer is still available should *** *** like to move forward

While we empathize with *** *** complaint, we are unable to assist as we are the manufacturer of the vehicle not the financer or lessor.? This vehicle was leased through JP Morgan Chase, an independent business.? Due to privacy laws we are unable to make any queries related to lease
or loan transactions.? Because of this, any complaint must be addressed directly with JP Morgan Chase.? ? We recommend that *** *** speak with a Supervisor or Manager at JP Morgan Chase? ? They can be reached at *** ***? and can further assist with this issueThank you