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Review: Hello, I am writing a letter of complaint today about Jaital INC I called the company to complain, however I was asked to put my complaint in writing so that I can get a full refund. They will not give me a refund after some back emailing between each other. Below is the details of what happen and I should get a refund. Also the link below will explain the product that I booked. On a side note they told me that if I file a complaint with the credit card company in terms of a charge back they will charge me a $25.00 fee [redacted] I bought an excursion Best of Ochio Rios and let say I didn’t enjoy it. Let start with time. The ship is on east coast Miami time. Jamaica is an hour behind the ships time. If you are not on board by the ships boarding time it will leave without you. With that being said my meeting time was at 10:30am local time 11:30am ships time. Right there alone I lost an hour of the excursion time. Problem number two, I went to the attendant as referred to in the email and they told me that to stand to the side and someone will come and get me. After waiting for a few minutes I asked another employee who happen to work with [redacted]. They rushed me into a cab which went straight to the Dunn River Falls. After arriving there the driver advised me that they placed me in the incorrect van. He said that he would take me to the correct place. We drove to the main office of [redacted] limited where they verified my reservation and I paid the balance of what I owed. By this time it was 12:00pm ship time 11:00am local time. They then rushed us to the plantation tour a 15 min drive which was supposed to start at 11:00am local time 12:00pm ship time. They held on starting the tour until we got there. The tour lasted over two hours. It ended at 2:30pm ship time 1:30pm local time. We had to wait 15 min for the cab driver to pick us up. We then had a 15 min drive back to [redacted] Limited office arriving at 3:00pm Ship time 2:00pm local time. We were rushed to have lunch and have the interaction with the dolphin sting ray etc. We were told to back in the cab at 3:30pm ship time 2:30pm local time. Not giving us the promised time according to the reservation description in interact with dolphin etc. we were promised 1 hour 30 min here and only received 30 min here. Next they took us to the falls. We arrived there at 3:45pm ship time 2:45 local time. There was some confusion with the paper work to get our wrist band to enter the falls. This took another 15 mins. It takes an hour to climb the falls, however the driver asked us to be back at 4:30pm ship time 3:30pm local time so that he can drive us back to the ship. We were not able to climb the falls completely in 30 mins. Again we were not given the promise time at the falls The driver drove us to where the ship was docked about a 10 min drive arriving at 4:45pm ships time 3:45pm local time. He didn’t even drops us off where the other cabs were dropping off which was a short distance walk to the ship. He dropped us off a few blocks and he told us to walk the rest of the way. This trip was my wife and I honeymoon trip and we were looking forward to this excursion. My wife and I were not happy. We were the only ones in the excursion and the only ones in the cab. Which made us feel uncomfortable. There were 5 other ships there and we are trying to figure out why we were the only ones that booked that excursion we told the cab driver that we were not happy with the excursion and he really didn’t seem to care. Best Regards, [redacted]Desired Settlement: Refund of $188.00

Consumer

Response:

At this time, I have not been contacted by Jaital LLC regarding complaint[redacted]

Sincerely,

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Description: TRAVEL AGENCIES & BUREAUS

Address: P.O Box 1481, New Rochelle, New York, United States, 10802

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