JAK Enterprises L.L.C.

[redacted] refused to honor lifetime warranty without ever inspecting the product. They said it was too old.
[redacted] refused to honor lifetime warranty without ever inspecting a Travelpro suitcase. They said it was too old. They claimed the warranty was for the lifetime of the bag and not the lifetime of the owner of the bag. The bag was purchase in 2002 because it advertised a lifetime warranty as shown below. The company refused to even look at the bag to evaluate the warranty claim. They said they will not warranty any bag for which they cannot get parts.

Travelproï���® Limited Lifetime Warranty
"In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Travelproï���® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelproï���® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state."
Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:
Aviation Consumer Protection Division US Department of Transportation C-75
[redacted] XXXXX
Should you have questions about your luggage, or need repair service, call Customer Service at X-XXX-XXX-XXXX.
www.travelpro.com