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Jakes Fitness Reviews (6)

Jakes Fitness LLC [redacted] Response to ID [redacted] Regarding complaint, I have documented emails to & from the complaining customerOur trainer failed to show up on the first appointed class on 9-1-as he was confused with the schedule, & the next appointed class 9-3-I have an email from the customer stating he is "3min late but he is here today"Customer contacted me via phone & email over holiday weekend & I decided to not allow this trainer to teach this class based on the customer's dissatisfactionI told the customer that perhaps we could provide another trainer.On 9-3-we had our last class/visit & we have not had any activity since then.In order for customer to determine billing she would have to access her residents insurance information, as our company does not have access to those records.I can assure the customer that there was no billing/activity beyond 9-3-15, which was our last day within their facility.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Jakes Fitness LLC *** *** *** ** ***Response to ID ***Regarding complaint, I have documented emails to & from the complaining customerOur trainer failed to show up on the first appointed class on 9-1-as he was confused with the schedule, & the
next appointed class 9-3-I have an email from the customer stating he is "3min late but he is here today"Customer contacted me via phone & email over holiday weekend & I decided to not allow this trainer to teach this class based on the customer's dissatisfactionI told the customer that perhaps we could provide another trainer.On 9-3-we had our last class/visit & we have not had any activity since then.In order for customer to determine billing she would have to access her residents insurance information, as our company does not have access to those records.I can assure the customer that there was no billing/activity beyond 9-3-15, which was our last day within their facility.Thank you,

Jakes Fitness LLC  [redacted]
Response to ID [redacted]
Regarding complaint, I have documented emails to & from the complaining customer. Our trainer failed to show up on the first appointed class on 9-1-15 as he was confused...

with the schedule, & the next appointed class 9-3-15 I have an email from the customer stating he is "3min late but he is here today". Customer contacted me via phone & email over holiday weekend & I decided to not allow this trainer to teach this class based on the customer's dissatisfaction. I told the customer that perhaps we could provide another trainer.On 9-3-15 we had our last class/visit & we have not had any activity since then.In order for customer to determine billing she would have to access her residents insurance information, as our company does not have access to those records.I can assure the customer that there was no billing/activity beyond 9-3-15, which was our last day within their facility.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Concern over residents information of assisted living being given to this company for qualification of Silver Sneakers exercise program and teacher did not show on first scheduled day. Aware the same thing happened at another facility nearby. Second scheduled time came 33 minutes late. Concerned about residents information and if they are billing insurance illegally.Desired Settlement: Would like reassurance that residents were only billed once and information will not be used in future. Switching companies to further such program.

Business

Response:

Jakes Fitness LLC [redacted]Response to ID [redacted]Regarding complaint, I have documented emails to & from the complaining customer. Our trainer failed to show up on the first appointed class on 9-1-15 as he was confused with the schedule, & the next appointed class 9-3-15 I have an email from the customer stating he is "3min late but he is here today". Customer contacted me via phone & email over holiday weekend & I decided to not allow this trainer to teach this class based on the customer's dissatisfaction. I told the customer that perhaps we could provide another trainer.On 9-3-15 we had our last class/visit & we have not had any activity since then.In order for customer to determine billing she would have to access her residents insurance information, as our company does not have access to those records.I can assure the customer that there was no billing/activity beyond 9-3-15, which was our last day within their facility.Thank you,

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Description: HEALTH & FITNESS PROGRAM CONSULTNTS

Address: 300 Heinz St, Pittsburgh, Pennsylvania, United States, 15212-5945

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