Jako Enterprises

To Whom It May Concern - We sincerely apologize for the delayed response to this Revdex.com Case. We have looked into [redacted]'s order. **. [redacted] placed an order with [redacted] on 1/15/17. She had purchased three items: 1.) [redacted] Grade School [redacted] Boots (Size 5Y): $52.49  2.) [redacted] Men's Air...

Long Sleeve Tee (Size M): $18.73  3.) [redacted] Women's Crew Socks (Size 9-11): $8.00. Based on the shipment information, the [redacted] Grade School [redacted] Boots and the [redacted] Women's Crew Socks were both shipped out to **. [redacted]. The [redacted] tracking numbers for these two items are [redacted] ([redacted]) and [redacted] ([redacted] Boots). Both items were delivered to her on Thursday 1/19/17. As for the [redacted] Men's Air Long Tee, because there was no [redacted] tracking number attached to this order, we have issued **. [redacted] a refund of $18.73 today 2/10/17. The authorization code for this refund is [redacted]. We have also sent **. [redacted] and email notifying her of this refund. Again, we apologize for any inconvenience, but please let us know if you need additional information regarding **. [redacted]'s case.

To Whom It May Concern - [redacted] was refunded for his return on Tuesday 2/7/17. We had received his return package for his [redacted] order [redacted] on Wednesday 2/1/17 and issued a full refund of $80.00 via [redacted] on Tuesday 2/7/17. The unique transaction ID for the refund is...

[redacted]. We had also sent an email notification to [redacted], notifying him of the refund on Tuesday 2/7/17. We apologize for any inconvenience, but please let us know if there are additional information needed.

Review: For order [redacted], I just got this package today, and it was completely empty. The package was not damaged or tampered with, but it was shipper error. The carrier even confirmed it was empty upon receipt. Please refund for this order, DO NOT send me another pair! I am highly disappointed in my experience with this and I feel this site is a scam.Desired Settlement: Please refund me in full for this order.

Review: I ordered [redacted]'s and 3 weeks after my son was wearing them they totally started to pull apart around the sole. I contacted the company and asked them what to do. They sent me the packing label to ship them back. I contacted them to find out what would happen next since I noticed the package had been delivered. They sent me an email back saying they were returning the product to me because it wasn't in its original packaging. I told them if they read up on my file, they would've seen I was returning them because they were defective. I don't have the original box anymore.Desired Settlement: I would like a full credit back on my credit card. Originally I would've been happy with a replacement but now I am choosing to never do business with this company.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by KicksUSA regarding complaint ID [redacted].

Regards,

Business

Response:

Handwritten Response.