James Insurance Agency Reviews (3)
James Insurance Agency Rating
Description: Insurance Companies
Address: 507 E South Side Plaza, Richmond, Virginia, United States, 23224
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MR [redacted] HAS BEEN INSURED FROM 10-2014 HE RECEIVES A BILL EACH MONTHWE HERE AT@ THE AGENCY WILL ACCCEPT PAYMENT AS A counrESY AND WE ASK THAT THE INSUREDS PLEASE BRING THE BILL STATEMENT.BUT MR [redacted] DOES NOT COMPLIE WITH OUR REQUEST AND YET WE STILL ACCEPT...
PAYMENT GL.ADL Y. AS I NOT/GE HE IS LA TE W-PA Y ADDING LA TE FEE so I TOLD HIM I WOULD PUT HIM ON MY PHONE UST AS A EXTRA CALL ro HELP HIM PAY ON TIME ABOVE THE CALL OF DUTY. AND HE IS IN THE SAME OR NEXT DAY SO I KNOW HIS PAYS ARE UP TO DA TE ALWAYS HAD A GREAT REPOUR WITH HIM AND I DO KNOW WHO ff£ /SJ HA VE NEVER HEARD HIM BEING TOLD HE HAS NOT PAID THIS YR THAT IS NOT.WHAT HE TOLD MEHE WAS VERY UNBECOMING FROM THE 71ME HE CAME IN. HE WAS TOLD THAT WE DO NOT REPORT TO DMV HE SAID YES WE DID DMV POLICY IS WHEN YOU RECEIVE TAGS AND YIU DO NOT HAVE OMV RECORD YOUR INSURANCE INFO@ THAT TIME THEY WILL SEND YOU None£ TO PROVIDED IT MAY TAKE DMV 6MOS 3MOS IF THAT IS NOT PROVIDE DMV WILL SUSPEND YOURUCSENS MR [redacted] TOLD THAT YES DMV SENT NOTICE AND HE DO NOT OOMPUE THIS IS ON HIM I TOLD HIM TO TALK TO DMV HE INSULTED THIS COMPANY AND EMPLOYEES I NEVER TOLD HIM THAT I DID NOT WANT TO HELP HIM I TRIED OVER All HIS RUDNESS DMV SUSPENCED HIM BECAUSE OF HIS ON FAILURE TO COMPUE SO PLEASE CONTACT DMV FOR THE TRUTH HE DID NOT WANT TO COMPREHEN THE DMV SO BLAME SOMEONE ELSE/ EVEN GONRTACT WEST VA. FOR HIM HE WAS SO NASTY RUDE INSULTING JUST UNBECOMING HE WAS ASK TO LEAVE
MR [redacted] HAS BEEN INSURED FROM 10-2014 HE RECEIVES A BILL EACH MONTHWE HERE AT@ THE AGENCY WILL ACCCEPT PAYMENT AS A counrESY AND WE ASK THAT THE INSUREDS Verdana; font-size: 11px;">PLEASE BRING THE BILL STATEMENT.BUT MR [redacted] DOES NOT COMPLIE WITH OUR REQUEST AND YET WE STILL ACCEPT PAYMENT GL.ADL Y. AS I NOT/GE HE IS LA TE W-PA Y ADDING LA TE FEE so I TOLD HIM I WOULD PUT HIM ON MY PHONE UST AS A EXTRA CALL ro HELP HIM PAY ON TIME ABOVE THE CALL OF DUTY. AND HE IS IN THE SAME OR NEXT DAY SO I KNOW HIS PAYS ARE UP TO DA TE ALWAYS HAD A GREAT REPOUR WITH HIM AND I DO KNOW WHO ff£ /SJ HA VE NEVER HEARD HIM BEING TOLD HE HAS NOT PAID THIS YR THAT IS NOT.WHAT HE TOLD MEHE WAS VERY UNBECOMING FROM THE 71ME HE CAME IN. HE WAS TOLD THAT WE DO NOT REPORT TO DMV HE SAID YES WE DID DMV POLICY IS WHEN YOU RECEIVE TAGS AND YIU DO NOT HAVE OMV RECORD YOUR INSURANCE INFO@ THAT TIME THEY WILL SEND YOU None£ TO PROVIDED IT MAY TAKE DMV 6MOS 3MOS IF THAT IS NOT PROVIDE DMV WILL SUSPEND YOURUCSENS MR [redacted] TOLD THAT YES DMV SENT NOTICE AND HE DO NOT OOMPUE THIS IS ON HIM I TOLD HIM TO TALK TO DMV HE INSULTED THIS COMPANY AND EMPLOYEES I NEVER TOLD HIM THAT I DID NOT WANT TO HELP HIM I TRIED OVER All HIS RUDNESS DMV SUSPENCED HIM BECAUSE OF HIS ON FAILURE TO COMPUE SO PLEASE CONTACT DMV FOR THE TRUTH HE DID NOT WANT TO COMPREHEN THE DMV SO BLAME SOMEONE ELSE/ EVEN GONRTACT WEST VA. FOR HIM HE WAS SO NASTY RUDE INSULTING JUST UNBECOMING HE WAS ASK TO LEAVE
Review: When I checked my DMV driving record,It said "my licence was suspended." When I found this out I immediately went to my insurance company (James Ins AGY). I remembered approx. 2 months before when I went to pay my bill they told me that I've never paid a bill this year. I was in disbelief when I heard this false accusation. I asked her "Sweetheart how come I remember you and you cant remember me ?" So she saw my receipts and said she fixed the problem. I said if y'all said that I haven't paid my insurance this year shouldn't my license should be suspended. She said " they didn't notify DMV yet so I was good and current. However, DVW was notified and my licence been suspended since May of 2015. Now DMV waved the 500.00 uninsured motor fee. but still charged me 150.00 reinstatement fee. Even after I showed proof that I had insurance since January 2015. After confronted with the problem she became irate and stated that" she didn't have to look into this matter because it was a waste of her time."Desired Settlement: I would like a refund of the reinstatement fee I paid DMV.
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Response:
MR [redacted] HAS BEEN INSURED FROM 10-2014 HE RECEIVES A BILL EACH MONTHWE HERE AT@ THE AGENCY WILL ACCCEPT PAYMENT AS A counrESY AND WE ASK THAT THE INSUREDS PLEASE BRING THE BILL STATEMENT.BUT MR [redacted] DOES NOT COMPLIE WITH OUR REQUEST AND YET WE STILL ACCEPT PAYMENT GL.ADL Y. AS I NOT/GE HE IS LA TE W-PA Y ADDING LA TE FEE so I TOLD HIM I WOULD PUT HIM ON MY PHONE UST AS A EXTRA CALL ro HELP HIM PAY ON TIME ABOVE THE CALL OF DUTY. AND HE IS IN THE SAME OR NEXT DAY SO I KNOW HIS PAYS ARE UP TO DA TE ALWAYS HAD A GREAT REPOUR WITH HIM AND I DO KNOW WHO ff£ /SJ HA VE NEVER HEARD HIM BEING TOLD HE HAS NOT PAID THIS YR THAT IS NOT.WHAT HE TOLD MEHE WAS VERY UNBECOMING FROM THE 71ME HE CAME IN. HE WAS TOLD THAT WE DO NOT REPORT TO DMV HE SAID YES WE DID DMV POLICY IS WHEN YOU RECEIVE TAGS AND YIU DO NOT HAVE OMV RECORD YOUR INSURANCE INFO@ THAT TIME THEY WILL SEND YOU None£ TO PROVIDED IT MAY TAKE DMV 6MOS 3MOS IF THAT IS NOT PROVIDE DMV WILL SUSPEND YOURUCSENS MR [redacted] TOLD THAT YES DMV SENT NOTICE AND HE DO NOT OOMPUE THIS IS ON HIM I TOLD HIM TO TALK TO DMV HE INSULTED THIS COMPANY AND EMPLOYEES I NEVER TOLD HIM THAT I DID NOT WANT TO HELP HIM I TRIED OVER All HIS RUDNESS DMV SUSPENCED HIM BECAUSE OF HIS ON FAILURE TO COMPUE SO PLEASE CONTACT DMV FOR THE TRUTH HE DID NOT WANT TO COMPREHEN THE DMV SO BLAME SOMEONE ELSE/ EVEN GONRTACT WEST VA. FOR HIM HE WAS SO NASTY RUDE INSULTING JUST UNBECOMING HE WAS ASK TO LEAVE