Sign in

James River Grounds Management, Inc.

Sharing is caring! Have something to share about James River Grounds Management, Inc.? Use RevDex to write a review
Reviews James River Grounds Management, Inc.

James River Grounds Management, Inc. Reviews (3)

In the fall of I tried to hire The Giving Tree to aerate and seed my lawn I called them the last week of August to try and optimize the seeding during the fall growing season They came out the following week and provided me a very reasonable estimateThey said they could get me on the schedule in two weeks (mid September), which would have been an ideal time for seedingThey never showed up over the next two weeks, so I called back and they said they'd be out the following week to complete the work (last week of September) They never showed up again, so I called back yet again and they said because of the rain they couldn't make it and they'd be out the following weekThis cycle of them not showing up and me calling back continued through the entire month of October I stopped trying to call them and get them to come out as by November it would be too close to the first frost of the year for the germinated seeds to be successfulIf you actually want a job to be completed, I would highly recommend staying away from The Giving Tree They have poor customer service as they never called to tell me they weren't coming and constantly lied about being able to complete the work they had quoted

Review: We‘ve contacted James River Grounds Management several times, with the last contact 11/11/15. We spoke with Lisa, in the Glen Allen office. On 10/20/15, JR cut 8 branches on our maple tree, without prior contact or authorization. This was NOT a pruning. We were told by Stephen, a supervisor, that the tree was cut for the convenience of his workers. Our tree was damaged. This was NOT yard maintenance for many reasons. There is photo documentation of this act & a comparison with other trees on the same street to verify this. Each time either of us called, we requested to speak with Jason, the name given to us by Stephen. He has yet to contact me, [redacted], to discuss how this will be fixed. Jason called my wife, [redacted], telling her the tree will not die, stating, "IT’S ONLY A TREE." She asked Jason to put that in writing. He did not respond. [redacted] was then instructed by Jason to go through the community association (UPA as the representative) to address any concerns. She did so. On November 9, 2015, UPA emailed [redacted] stating that Jason did not want UPA to be the “in-between.” This is doubletalk. This precipitated phone calls on November 10 and 11. To this date, we have received no further response JRGM.

This lack of concern for customers was previously experienced with damage to our siding by the crew with JRGM. They damaged our siding on our home when they cut the grass. The siding was repaired IMPROPERLY, replacing only a section of the damaged siding, cutting the siding piece in half, only replacing the top half. When we asked why only HALF of a SINGLE piece of trim was replaced, we were told by the JR representative that it would have been too much work & inconvenient for them to replace the whole SINGLE piece. JRGM damaged the piece, yet, they did not replace it to the pre-damaged condition. JR hired an outside company to do this repair. Why is James River ignoring our requests to address the cutting of our tree? We expect JRGM to resolve this problem.

Business

Response:

On Oct. 20, 2015, crew members servicing the site at [redacted] pruned the lower limbs on a maple tree in the front of the house. We are contracted to provide these services. The homeowner, [redacted], came out and was highly agitated. She began a verbal assault demanding that we replace the tree that we had pruned lower branches on, informing us that we had no right to come into her yard and destroy her property without permission. The cuts made to the tree are non-structural cuts. If not done, this would prevent the teams from servicing the lawn to the standards required in our contract. The contract requires mowing and maintenance for the area beneath the tree to include the tree ring. Steve Weiler, the production manager, was on the site at the time and was informed by the crew of this issue. Below is a statement from Steve."I heard a commotion at the end of the street, I walked up to the home and a woman who identified herself as the homeowner began yelling at me and the crew members that we had "killed her tree and that we had no right to cut anything off of anything in her yard!" I tried to assure her that while I understood she was upset the tree should not experience any adverse effects from these small limbs being cut at this time of year. This was met with expletives and my being told that she demanded we "make it right by replacing her tree or she would sue James River and win! I informed them that it was a mature maple tree and trimming those few branches should not cause death of the tree and that I could not justify replacing a tree that was just pruned and is clearly not dead. Upon completion of site work that day I notified the Property Manager, [redacted], of the situation by phone and she stated that "they are not on a no cut list to my knowledge, and that the trees in the turf areas are our responsibility unless otherwise specified." I notified an owner of the company, Jason K[redacted], who came out to the site and inspected the cuts that were made on the tree. Please see Jason K[redacted]'s Statement:"I spoke to the homeowner on the phone which was a difficult conversation because of her intense emotional state. [redacted] was saying that we have killed her tree and that we will replace it. I explained that we did not damage the tree and that these cuts were consistent with what was in the contract. She demanded that I give her a guarantee in writing that if the tree dies we will replace it. Because of her unwillingness to discuss the situation in a calm collective manner there was nothing I could say or do to appease her. I politely told her that she needed to contact her management company, and that I could not help her further." The contract that was signed between James River Grounds Management and [redacted] dated April 3, 2014, states in the Definition of Services in Attachment 'B', section 'Pruning': "Low hanging branches will be removed from trees as needed." This is done in an effort to not be an obstruction to the crew while doing the service and pedestrians in general. There is no information that is included in this existing contract that would exclude the residents of [redacted] of maintenance services to include tree pruning. Please advise as to what other information may be needed.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received Jason K[redacted]s (JRGM) response

to the complaint I filed through the Revdex.com. I was saddened that he responded

with only derogatory comments regarding my wife & did not address the issue

of the branch cutting without permission. I am leery of the company’s ethics,

given that the crew damaged & improperly repaired siding damaged by the crew & then stated it was too much work to replace the whole piece. Also, what

LAWN CARE company would tell a customer “It’s only a tree?”I have listed my concerns

below. Where there is a question posed in the list, I expect an answer to that

question, as any reputable business owner would do.1. My wife & I contacted JRGM several times. I was told by Lisa that Jason would return our calls.

I ([redacted]) have yet to receive a return call so that I may discuss this issue

with him directly. Why has he not

returned my calls?2. Specifications with

regards to our lawn maintenance were emailed to UPA in Mar 2014. Other than our

own home, other homes in our neighborhood have varying specs regarding their

lawn care. Why did the JR crew choose to

ignore our request? Other trees & bushes on the street (some blocking sidewalks) have the same

low hanging branches & they were not cut.3. The tree & the

length of the branches never extended out of our yard or onto the sidewalk. WHY

DID JASON INSERT THE WORD PEDESTRIANS IN the RESPONSE? 4. Why did Jason K[redacted] tell my

wife on Oct 21 to contact property manager, then tell the property manager on

Nov 9 that we had to contact JR, then respond thru Revdex.com “that she (my wife)

needed to contact her management company”? Again, why is JR refusing to

contact me, [redacted], directly?5. On Oct 21, Jason informed my wife that the tree would not die. Why won’t he put that in

writing? A reputable company stands behind their words.6. My expectations: A.

that you contact me via the phone number I provided. B. that you stand behind

your words about the health of the tree for a period of 1 year from the date of

the incident in writing.

Regards,

Review: I returned home from work on on 6/26/13 at approximately 5:54pm and my solar power side walk lights were all broken in a pile in front of my door covered in freshly cut grass. James River was still in the area doing lawn work/service. I went to the management office to report the issue. They took my name and number to forward to James River. I posted a complaint/comment on [redacted]. I received a response from [redacted] and 1 email. I responded to the email and returned [redacted] call- but she didn't take the call. She called back an hour later leaving a [redacted] (that I still have). However , she went on [redacted] and tried to make it seem like she had been trying to contact me - even said my phone was disconnected (I still have her [redacted] msg). I am annoyed because she will not respond AND Last year I had an issue with James River's services throwing a rock in to the windshield of my [redacted]. They sent an employee out to look at my car. He was waiting at my apartment , watched me walk in, and once I was no longer in sight. He attempted to take pictures of my vehicle and make notes, but he never once addressed me. Not only is this creepy , it's shady and extremely unprofessional. I recently purchased another vehicle, I am concerned that this company will continue to destroy the property of the residents w/no accountability/responsibility. I have advised [redacted] in writing that I would no longer contact her especially since it is her company that was in the wrong. I would strongly advise any business/communities considering this service, to have your insurance ready because you will need it. I will be posting literature around my apartment complex for anyone else that has had similar issues.Desired Settlement: Although I no longer have my Honda, I would appreciate the replacement of my sidewalk lights. They were inexpensive but I shouldn't have to replace something that I this company destroyed. I do believe destruction of another person's property is a crime. In the future , I suggest they smile for the camera!

Business

Response:

Good Morning,

I am responding to the above case.

Check fields!

Write a review of James River Grounds Management, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

James River Grounds Management, Inc. Rating

Overall satisfaction rating

Description: Landscape Contractors - Commercial, Landscape Contractors, Landscape Designers, Lawn Maintenance, Landscape Maintenance

Address: 4614 Rochambeau Dr., Williamsburg, Virginia, United States, 23188

Phone:

Show more...

Web:

This website was reported to be associated with James River Grounds Management, Inc..



Add contact information for James River Grounds Management, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated