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J&J Luxury Transportation

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Reviews J&J Luxury Transportation

J&J Luxury Transportation Reviews (6)

July 1, 2015We are sorry that [redacted] 's expectations were not met, We arrived on time for both pickupsThe transfers took longer than anticipated by [redacted] It is not reasonable to think the large vehicles that were being used could load and unload passengers and travel between the locations in the time she allotted in her schedule.J&J cannot be responsible for the venue not giving any additional time,A gratuity is an amount of money given for services renderedThe gratuity was an agreed upon part of the reservation contract.We can agree to refund $200.00.Respectfully,Donna GOffice Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The assertions set forth are incorrectMy desire to keep transportation within my budget, has no correlation with whether or not vehicle can make their scheduled departure and/or arrival time. DG is correct when she states that I did not include that the coach driver was drinking in my original complaintSaid omission was not an oversight on my partPrior to starting a complaint with the Revdex.com it states that it does not handle complaints regarding matters outside of the market placeSaid claim of drinking is a criminal matter, beyond the scope of the Revdex.comAs a result, I omitted that informationBut since DG brought it up I will elaborate A member of the bridal party notified me that she observed the coach shuttle driver drinking wine out of a wine glass once the ceremony was overThis assertion does not claim that the driver was drunk rather that he was drinkingDG states that she cannot substantiate this claimShe indicates that the measures she took to substantiate this claim are that she asked him and he denied it; that he was evaluated prior to dispatch as well upon his return, that a background check is done on a driver as well as drug testing; and lastly, that he was been with the company for years and not prior claim of drinking has been made.It is of no surprise that an individual quested by his employer if he was drinking on the job denies doing soHe has everything to looseHis Job as well as his CDL licenseThe fact that he was observed prior to dispatch is irrelevantThe driver was drinking subsequent to dispatchThe fact that he did not exhibit visual clues of intoxication upon his return is also irrelevantI never claimed the driver was drunkas far as the witness observed, he drank one glass of wineOne would not exhibit clues of intoxication after only one glass of wineThe fact that a background check was performed on him prior to the event date is also irrelevantWhether said check included DUIs or no record at all does not mean that he was not drinking on the job on May 8, Same goes with drug testingDrug testing, prior to employment or periodically throughout employment does not prove that the driver was not drinking on the night in questionDG does not claim that the driver was tested upon his return and if all they check for is drugs when they do test, had they tested him upon his return, alcohol would not have shown up anywayBy Monday the 11, no alcohol would have come up in his system and even if it did it would not be earmarked to have occurred on the Because this will be going further, I will have a sworn affidavit from the witness in order to substantiate my claimThe fact that he has been employed for years and has never had a complaint like that before is also irrelevantMaybe he was never caught drinking or there is a first time for everythingAll these things taken together does not disprove my claimI have an eyewitness to the claim.The coach driver was early for his pickup location at *** *** **I acknowledged that in my complaintThe transfer, even acknowledging vehicle weight and traffic should not have taken an hour to get thereThe safe turn required to enter *** has nothing to do with the turn that the driver would have to make out of the drive way of *** **the driver turned the wrong way from *** **iveWhen the groom approached him and said you went the wrong way and that route ***, which was the safe way to make the turn to get to the venue was the other way I was the one who brought up the safe turn to the operator when I booked my reservationThe driver went the opposite way of route *** which was the safe way to goAs a result of that wrong turn and backtracking the driver was late picking me up.When my husband called DG prior to the filing of the complaint and told her this, she indicated that they have GPS in the vehicles that tracked their route to see the way they goIf this is true, than you can very easily see what happened. DG also wants to point out that traffic could have accounted for the delayWhile I agree that is possibleI have a shuttle full of individuals who attest that not once did they encounter trafficThere was no accidents or backup trafficAt no point were they stationarytraffic flow was fine. Also, in regards to DG's claim that I went against their advice for booking times, this could not be further from the truthWhen booking this reservation I called J&J transportation numerous times and spoke in detail about the services I needed and time frames they suggestI spoke with them and told them my start time would be 5:and what time do they suggest I start the shuttle to provide for adequate time to pick up and drop off at both locationsThey suggested the timesWhen I questioned the times I was told you had more than enough time 3:arrival at the groomsman and 5:at the brideThey told me that after I gave them the addressesI was absolutely never advised that would not be an appropriate amount of timeSame goes for the school bus at the hotelI told them my start timeI asked if the first shuttle would leave at 4:would it be back in time for another pick up at 5:I was told absolute that the venue was right up the road and that they have transferred from the *** to the vineyard many times beforeI was told the bus would arrive at 4:and would depart at 4:There was no negotiation that if there was only a few people on the bus that the driver would wait for more before he leftThe driver did this on his ownI had people board the bus at 4:when it arrivedThe indicated they sat on the bus and when it passed 4:they asked if they were departing the driver told them that he was going to wait for more people to boardThat is not part of the contractHe does not get to decide to wait longerto make the first departureHe should have left when he was supposed to and come back for the rest of the peopleThat caused further delayHad he left on time, then he would have made it back and board again and leave again on time.What makes this matter worse is that he helped himself to a cup of coffeeAgain, DG's idea of substantiating my claim is asking the driver if this is trueAgain, he has the most to looseShe ignored the email from the reader in the wedding who personally saw him arrive late and make a cup of coffeeHe claims he was offered coffeeWell, I can attest that no one is standing in the ***'s parking lot "offering" coffeeIn the ***'s Lobby is a self- serve coffee stationThe driver exited the bus, went into the lobby, and made a cup of coffeeNo one offered him anythingHe did it on his ownSo now after he made the decision to depart later than what was contracted and was late, he decided that despite the fact he was late, he would exit the vehicle and make a cup of coffee further delaying the shuttleThis is asinine. While I asked if I needed to book the minimum to save on costs in no way suggests that I was crunched for time and wanted to cram in all these transfers in a limited amount of timeI was paying for the minimum so I would use the minimumIn fact this theory suggests the oppositeI paid for the minimum and booked the time based upon their adviceWhy if I have to book the vehicle for hours would I cram things in in an unreasonable amount of timeIt makes no sense.DG wants me to seek reimbursement from *** for the lost hour or she suggests they should have made it up to meWell *** could not extend it another hour because they have to comply with noise ordinance regulationsMoreover, they should not reimburse me because they are not at fault.Lastly, her claim that it is unfair to not pay the drivers gratuities is equally asinineAs previously stated, I am not satisfied with the service that I receivedGratuity is not automatic and even if contracted for is optional and automaticIt is earned after exceptional serviceI received anything but and should not have to pay gratuity.Lastly, the drivers claim that he did not pester me while taking photos is absurdWhen I arrived, yes I was taken by a golf cart to the ceremonyOnce the ceremony was over, I was int he vineyard and the field adjacent to the vineyard, It was there that he pestered me timesIf he was contracted for the minimum of hours so 3:45-8:what right does he have to pester me if he could leave? He should not even approach me until his contractual time is almost up which he still had hours left!!!I am appalled by the poor service and dispute resolution that I have received from this Company and plan to proceed with this matter further
Regards,
*** ***

July 1, 2015We are sorry that [redacted]'s expectations were not met, We arrived on time for both pickups. The transfers took longer than anticipated by [redacted]. It is not reasonable to think the large vehicles that were being used could load and unload passengers and travel between the locations in the time she allotted in her schedule.J&J cannot be responsible for the venue not giving any additional time,A gratuity is an amount of money given for services rendered. The gratuity was an agreed upon part of the reservation contract.We can agree to refund $200.00.Respectfully,Donna GOffice Manager

First of all, we are sorry Attorney [redacted] is unhappy with J & J's service. We like to turn all negatives into positives, but this complaint needs to be reevaluated.[redacted] wanted to book the least expensive vehicles for the shortest amount of time, See the statement included on the...

reservationWe interviewed both of our drivers extensively regarding [redacted]'s complaint. She accused one of our drivers of drinking alcohol while on the job. We could not substantiate this accusation. 24 hours a day our team members continually assess drivers for any visual cues. This driver was evaluated before dispatch as well as after the service, Nothing was reported by anyone in our office (dispatchers, maintenance team or on duty managers). We are in our offices 24 hours a day. All J & J drivers are background checked and drug tested. The driver accused of drinking is a licensed CDL driver, with our company for over 10 years. This is the first time anyone ever accused him of drinking and driving. This accusation is not in the written complaint,Both drivers arrived early at their pickup locations and waited for their passengers to board the vehicles. There is no contracted time of arrival at [redacted] Vineyard, only the time for the first pick-up. The transfers took longer than [redacted] allowed for in her schedule, even though she was advised by J&J that a larger vehicle takes longer than Google maps says it will take, [redacted] chose the times against our advice, Please see our seasoned reservationist's notes in reference to the travel times needed. In addition, there was heavy, Friday night traffic.[redacted] stated the driver went the wrong way with the groom and his men, this was not true and again based on hearsay. Please see driver's diagram as to why he had to go past the turn in order to approach it safely. This driver was late for the bride only because he had to take the safest route (for the vehicle he was driving) and he was delayed by traffic conditions. [redacted] was advised she needed more time, but was adamant about how long the trip should take, She also states that this driver was repeatedly asking her to be released, but the driver was waiting with our vehicle at the front of the venue and never saw the bride as she was transferred by golf cart to the wedding location,Per our reservation the customer wanted to contract even less time for her vehicles. It seems that from the beginning she wanted to pay less and was advised that 5 hours was the minimum package rate available. She was also advised she needed more time then she was requesting, but she was not willing to book according to our suggestion.Attorney [redacted] states she was assured the bus would arrive ather home at 4:30 to 4:45 pm after shuttling the groom and his men to [redacted] Vineyard. We have no record of this on the contract. We never guarantee pick up times due to the unknowns like traffic and weather conditions. Etc. We cannot be at fault for a fifteen minute delay at pick-up and then a delay in movement caused by heavy traffic conditions. See contract stating we are not responsible for traffic delays.J & J cannot be responsible for lost time at the Vineyard. Any lost time at the Vineyard should be taken up with them. If [redacted] paid $510 dollars an hour for the Vineyard and did not receive the lost hour the Vineyard should refund the money or they could have given her an extra hour at the end of the evening. J&J is charging an average price of $103.71 including gratuity. How can we be asked to refund $510 for an hour paid to [redacted] Vineyard?We were unable to substantiate [redacted]'s claim that our driver was sitting down and drinking a cup of coffee while the guests waited for the shuttle. This driverstates he arrived early and was offered coffee that he took and put on his bus. The customer requested and paid for the shuttle to arrive at 4:30 pm. We show the spot time on the reservation at 4:15 pm and there was no charge for this early arrival. The shuttle is to start at 4:30 pm, so he must wait until the guests get seated and he departs at 4:45 pm to take the first group to the Vineyard, unloads and returns for the second pick up at 5:45pm. Again, it is a Friday night in May with heavy traffic and this is a big bus, .Not to pay the drivers their earned contracted gratuities based on Attorney [redacted]'s contracted times is not warranted.While we believe the customer is always right we do not feel obligated to return the monies Attorney [redacted] is unrealistically requesting. The rate paid was a very reasonable rate.Respectfully,Donna G.Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The amount I am seeking is extremely reasonable. I never asked or sought more than what I am entitled. What I lost can never be replaced with any sum of money. I lost an hour to the biggest day of my life. An hour that I can never get back. I will not accept any amount less of what the one hour cost. I am willing to forgo the amount of gratuity, but not what the hour cost. As a result, I will not accept any settlement amount less than $510.00. If DG agrees to that amount then I accept. If she does not, then I will pursue this matter with the small claims judge. 
Regards,
[redacted]

Review: On July 5, 2013, I went to J and J Luxury Transportation to book two 27 luxury vehicles for the date of July 19, 2013. I spoke with dispatch agent [redacted]. We discussed pricing as well as transportation needs. [redacted] quoted me the prices for both at $824.28 per vehicle with everything included. I told her I might only use one vehicle but she insisted I put a deposit down for both so we could have it in case we would use it. I paid a deposit of $400 for both vehicles one being cash and another with my bank card. She only made me sign one contract since the other vehicle was not set instone. [redacted] stated I would be able to call her back to cancel if I didn't not use the other bus. Staying they would apply the 2nd deposit to the first rental. I called the company on July 14, stating I would not need the 2nd bus. She stated she would reach out to management to see what our options were. She stated she would call me back. Never receiving a call back I called her one either on Monday or Tuesday to see the outcome. She stated again she would leave another message. [redacted] contacted me on Thursday July 18, 2013 staying I would on be allow $50 back for my deposit. I was not pleased at all because that was not what we discussed. I finally said okay. She stated I would have to come in to pay the remaining balance on Friday July 19, since that was the night needed. I went into the company on Friday July 19, 5

to pay the remaining balance. [redacted] stated I was still responsible for both vehicles since they were able to rent the vehicle back out. I paid [redacted] $700 cash and she stated I would have to pay the remaining balance of $550. I was extremely upset because she did not adhere to her word. That night I placed a call to the company stating again I didn't need 2 vehicles. Gentleman stated [redacted] notations stated I had to pay $550 or the bus would not be able to take my party group to our destination. I asked to speak with a supervisor, he stated their were no one available. I noticed outside both of the vehicles were outside. I spoke with one driver [redacted] and he stated I had to pay $550. I paid driver [redacted] $550 cash, before we departed, as per [redacted]. I did ask [redacted] for a receipt he stated he did not have a receipt book, and everything was in the system. I only used one vehicle the second vehicle was only outside my home for 30mins. Then the second driver took it right back the company. I called the company many times after to return all money for a vehicle I did not use. Spoke with [redacted] she stated I still a remaining balance for the second vehicle. I clearly explained to her I gave the driver $550 as per her numerous statements as well as contract in order for us to leave. The company did not abide by the contract and stated I still owed more money. Several days has passed and I never received anything stating I didn't pay the whole amount. The bus did not report all the funds that were given that night. I would like the total amount for a rental vehicle I did not use.Desired Settlement: I would like the company to return the full amount of $824.28 for the luxury rental I did not use. I only signed one contract for the one vehicle.

Business

Response:

{Please see attachment.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I contacted J and J transportation on numerous occasions with telephone documentation to prove how often I placed a call to the business. When I spoke with [redacted] on Friday, July 19, 2013. She stated I was still responsible for both vehicles that why I paid monies in full for both buses. She stated they could not resell the vehicle for that date. She also stated in order for my party to leave my premise "Both" vehicles must be paid in full, with a remaining of $550. I gave the bus driver "[redacted]" a total of $550 cash with my entire party of 19 there as I paid him cash. I did ask for a receipt he stated he did not have a receipt book, and my documentation was fine. The second bus driver was not there to witness the transaction since I stated to him we were not going to use the vehicle which J and J Transportation was already aware of. So the second bus driver returned back to the office. The night [redacted] placed a call to my home the night before on July 18, he stated I would pay him the full amount of $550 before departure. Not one time did J and J Transportation contact me to state I had a remaining balance because that is a false statement. I placed a call to the company on Sunday asking to speak with a supervisor since I did not use the vehicle and wanted to know if we could come to an agreement. The reason being, I paid a total of $824.28 for a vehicle that was not used for my event, which was made clear on numerous occasions I was not going to use it. I do not agree with J and J Transportation stating I only paid for one vehicle, when it was stated from [redacted] and a gentleman I spoke the night of they would not depart from my home if both were not paid for. I did pay for both vehicles to [redacted], he never gave me a receipt. This not a scam, the employees of J and J Transportation are dishonest, if I only paid partial I should have at least received a call about the balance, would have never left my premises, or [redacted] would have place a call to the office before departure, stating all monies were not received. None of this occurred because I did pay their employees the full amount, but their employee did not record the full amount. I only signed one terms and condition contract, it was not for a credit card payment. If so why wouldn't I sign one for a cash payment. As [redacted] and I discussed the second bus was not a set guarantee of usage. It has been made clearly from myself as well as J and J Transportation only one vehicle was used. I would like the return of all monies given except for the deposit since that is a part of the company policy refunded back to me. The total of $624.28.

Regards,

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Description: Limousine Service

Address: 445 Business Park Lane, Allentown, Pennsylvania, United States, 18103

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