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J&L Auto Repair

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J&L Auto Repair Reviews (1)

Review: On October [redacted] I dropped off my car with Deshi auto, I asked them to replace my Radiator on my 2002 Mercedes s430 and to to replace the gasget on the valve covers. The radiator was leaking but the car was not over heating when I dropped it off. I informed them I would be away and that if there were any issues to contact me on my cell phone, I would be returning on the [redacted] to pick up the car. Upon my return the technician omar informs that everything was done. but there is a problem with the radiator fan on the car it keeps going out. I informed him that the fan was working just the radiator was leaking. I also told him you should have contacted me to get a new unit while I was away. I took the car home after that. The following day I notice smoke from the engine. The hose I asked them to replace was leaking radiator fluid and the engine area I asked them to replace the gasget from was also leaking. I call them and tell them, they ask me to bring the car back. I did so, several hours later they call and that the car is fixed. I notice they next day there is still oil leaking but less and there is still radiator fluid leaking. I do not drive the car for several days. On the [redacted] I drive the card to [redacted]. In front of the building the car makes a loud boom, and the entire area is covered with smoke. I turn off the card and let the smoke dissipitate. The lower hose from the engine to the radiator had completely come off. I call the repair shop, they refuse to cover my expenses for the tow or repairing the car. I call a service station located on [redacted] in manhatten and ask for a tow, once there the technician tells me that the hose was not secured properly and that the shop should cover the cost of the radiator fan and todays towing charges.Desired Settlement: I would like the money I paid $810 refunded, the cost of tow $125. and the repair of my vehicle $1120. which covered the fan and labor to fix my vehicle.Total of $2055

Business

Response:

[redacted]

Complaint ID *

Company Name *

Deshi Auto Repair Inc

Contact First Name *

Contact Last Name *

Title *

Mechanic

Contact Phone Number *

###-###-####

Contact Email Address *

Name of Complainant

Repair Issues

Mediator (If you know)

Business Response

Dear [redacted],

This letter is in regards to the dispute [redacted] has with Deshi Auto Repair.

Beginning with [redacted] statement - most of what he has stated is not true. I have a signed invoice from [redacted] in which he acknowledges the recommendation I gave him regarding replacing his radiator fan. [redacted] was fully aware of the risks of driving his car without replacing the radiator fan.

[redacted] himself states, "The radiator was leaking but the car was not overheating". [redacted], this is only possible if you stop and refill all the fluids that you have lost every couple miles of driving. [redacted]'s car was at risk of overheating before he came to my shop and he left aware of these risks even more so than prior.

Following that statement, [redacted] states that I, [redacted], indeed informed him of his faulty radiator fan. [redacted] decided to neglect our mechanic's advice and drive the car on his own. This was done by his own risk. I told him driving for anything more than a short distance will be dangerous to his vehicle.

The second time [redacted] brought his vehicle to our shop, he said the smoking was due to the hose he asked us to replace. He stated that the hose we installed was leaking radiator fluid. This is a ridiculous assumption. First of all, he admitted in the beginning of the statement that his own radiator was indeed leaking. Now in this scenario, his guess is that the leaking was caused by our carelessness of installing a hose improperly? This was an absurd statement to make. We also replaced the valve cover gasket because it is covered under warranty. However, the valve cover gasket will repeatedly need to be replaced if the car overheats. Which brings me back to my first point; [redacted] should have replaced his radiator fan in the first place. Even in this repair, we told [redacted] that things will continue to go wrong and we urged him to replace it. However, he said that it is too expensive and that it isn't worth it. His negligence is not our responsibility.

A week after this repair, [redacted] called from [redacted] saying that his car broke down and that we are responsible for his repairs. Once again, it is an absurd claim because [redacted] was fully aware of the risks he was taking, he knew my recommendation was to fix the radiator fan as soon as possible and his negligence is the cause of his car breaking down.

[redacted] states in the "Desired Settlement" section that $1120 covered the repair for the fan and labor. If he replaced the fan on the first day when we recommended it to be replaced, he wouldn't have had to get the car completely repaired again. He also states that the technician at the next shop he attended said that the hose was not secured properly. That is not possible because all Mercedes have unique radiator hose locks which are fastened to a perfect degree. It is impossible for the hose to stay on for just a couple minutes without fastening it correctly. There is no doubt that our job was done properly.

Ultimately, [redacted]'s car was already neglected of repairs. His dashboard is completely broken and does not show the MPH, gas, Check Engine light, all the gauges and meters were broken. He neglected the broken radiator fan regardless of our recommendation and faced the consequences.

Thank you,

Deshi Auto Repair

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The mechanics response indicates that the radiator was leaking this is true it was and that's why I brought it in for replacement but the fan unit was working the whole time. The car never overheated even when the temperatures were in the 70 degree range. They washed by engine which I asked them and they said they did, this must have shorted out the fan. The fan replacement is the issue here. When I gave them the car the fan was working. I also gave them my phone number to contact me if anything else was needed while they were working on my car, they never contacted me while I was on vacation. When I went to pick up the car upon my return. The work was done but now the fan was not working. They inidicated that the fan was blowing out fuses, this was a lie all the fuses were tested and functioning. I'm going to persue this until the end, these guys a [redacted], and [redacted]. On a previous visit they indicated I had a faulty transmission but it turned out to be a computer was damaged. If they do not know how to properly repair vehicles they shouldn't be in business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The car had a coolant leak, although that was a symptom of the problem; the actual problem which we diagnosed and found out after pressure testing the system, was that the broken fan module was the reason the coolant leak even started to leak. Often times, customers want to just fix symptoms but not the actual problem. It is our job to differentiate the symptoms and the core issue that causes the symptoms.

Also, we were never asked to clean the engine so we didn't. However, in the second job, which was regarding replacing the valve cover gaskets; we removed the valve cover gasket from the engine block. THEN we cleaned the valve cover gasket. In which case, there were absolutely no exposed electrical components.

This was a big job, a lot of time was spent just diagnosing the issue. The customer was well aware of this; we finished the job the day that the customer came back. That is why we didn't call him during the vacation. The day that the customer picked up his car is the day that we fully diagnosed the issue and told him that we need more time to replace the broken fan module. He was aware of the broken fan module and did not want to replace it because it would have been too expensive.

Regarding testing the fuses and circuits; it is impossible to test all the appropriate fuses and circuits without a proper wiring diagram. Even with a wiring diagram, it still takes a lot of time. Therefore, I do not believe that the customer tested all the fuses and circuits by himself.

We do not lie to our customers, neither do we let customers go away with an unknown existing problem that will put their vehicle at risk of breaking down. This customer does not even have a working cluster on his dashboard. He cannot tell the temperature, the mileage, how much gas he has, the speedometer does not even work. He cannot even give an estimate of when or how the car overheated so these accusations are ridiculous.

Regarding the transmission; he did not even bring the car for a transmission issue. He came and specifically asked for a tune-up related to another engine misfire issue that was preventing his car from driving properly; this was completely unrelated to the transmission.

There are many issues with this customer's car (the transmission, lights not working, windows not working, cluster has no power) but if he does not want us to diagnose those issues; then we won't waste our time. He is very specific about every job that he brings, therefore, we will only do what he asks for.

In person, this customer has even told us that we are great at working on his car and that we are reasonably priced and that we are honest. He asked for a bunch of business cards to recommend us to friends. We are a friendly, honest, small business and have never had a customer who has been as problematic as him. All of our customers who even have issues resolve them with us in a moment because we are understanding and compromise. This customer just will not compromise or reason with us.

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Description: AUTO REPAIR & SERVICE

Address: 580 Bedford St, Whitman, Massachusetts, United States, 02382-1824

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