Jarons Furniture Outlet Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and I have decided to just pay the initial charge of $which includes the $delivery and the $restocking fee charged by Jarons on my accountI could not find someone interested in purchasing furniture in the suggested time frameI also do not feel comfortable purchasing any additional items from Jarons for myself due to quality of service displayed during this entire situationThank you for your efforts to resolve the issue at hand, there are no further actions I choose to take. Regards, *** ***

Hello,
I *** *** do not wish this complaint to be closed I was not aware that a response was made by the company or that I had days to respond until this most recent email appeared advising the complaint is now closedAs for the company, they never stated the dresser came in a smaller size, I asked the question when it would not fit, *** said no, he offered me a kids dresser from another set, or option to cut the dresserI declined the offerAnd the do not believe the delivery truck was minutes from my house, they would have called if they were in the area before they arrived, as they usually doI have brought several furniture pieces from Jarons for my self and family, but this experience was just rude and unnecessaryThe gentlemen *** was very short with me, he did not bother to explain its reasoning for this outrageous chargeI do not fill it is right to pay $for absolutely nothingThe never explained what amount the 25% restocking fee came fromI have already purchased another set from another company and do not wish to be forced to purchase any unnecessary items
If they cannot remove the charge from my credit account, second option would be to apply that $credit to a current purchase I made for my graddaughter's furniture (which is purchased in my name)
The third option is to extend the credit until January and use it at a different Jaron's location
Thank you

[redacted] purchased a BB4 bedroom from us on4-26-14. We attempted to deliver her bedroom set on 5-11-14. The dresser wouldnot fit up her steps and everything was returned to our warehouse. [redacted]came into the store that same day and spoke to [redacted], general manager,about her...

options. [redacted] made her aware that the same dresser comes in a smallersize that would fit up her steps. She then looked around the store for anotherhour to see if she liked any other sets. However, there were none she liked.  [redacted] called the next day and statedthat her son will remove the steps so the dresser will fit. We attempted are-delivery on 5-20-14, but when the drivers were five minutes from her houseshe contacted us and stated that her son would not remove the steps. It isstated on our sales order that NO-FITS are subject to a 25% restocking fee aswell as delivery fees. [redacted] returned on 5-20-14 and [redacted] informed herthat if she picked out anything else in the store he would waive most of therestocking fee, but not the two delivery fees. The customer then stated thatshe did not want anything and then agreed to pay the restocking fee in full aswell as the delivery charges totaling $825. She signed a sales draft from [redacted] willingly for these fees.  [redacted]then stated that he felt bad about the situation and thatif she changed your mind within two weeks he will let you use $625 towardmerchandise. However, the $200 is non-refundable because we attempted twodeliveries. She returned on 8-2-14 to use her $825. She was told the two weektime frame has passed for using the $625 as everything has been processed andclosed.   Jarons will allow her to use$625 within a two week time frame on or before 8/30/14.

Jarons will hold the $625 open on account till January 31st, 2015 to be used at any location.

Review: On Sunday May 11, 2024 Jarons Furniture delivered my bedroom set the last thing to bring in was the dresser. Unfortunately my steps and stairway was too narrow for the dresser to make it up the stairs. I decided for them to take the entire bedroom set back since it was not a complete set. The delivery man suggested if I could find someone to remove my bottom step it should make room for the dresser to go up. I decided I would call my son to see if he can remove the step and then I would re-order the bedroom set and have Jarons redeliver the furniture at a later date. The delivery men called-in the situation and advised that it was fine. The rescheduled delivery date was for Tuesday, May 20th, early that same day my son showed up at my house to remove the step, unfortunately my son realized it was not possible to remove just one step, the entire stairwell would be dismembered. I did not want to have to go through all that hassle so before the furniture arrived I called Jarons to cancel the delivery. The male manager said I couldn’t cancel it; he suggested he could have someone cut the dresser down or he offered me a children’s dresser. I declined the offer; I choose to just look for a smaller bedroom set all together at a different store. The manager rudely then went on to say he would have to charge me for the delivery and storage fee. He never gave me an amount over the phone, but when I returned to the store to make sure the bedroom set was removed from my account he gave me a bill for $825, he never gave me a clear breakdown of what I was being charged for . He advised I could use it as a credit. He advised I had about 30 days to use the credit. At the time I had a prescheduled trip to prepare for and did not have time to look for something else. I tried to return to the store a few weeks ago to see if I would be able to use the $825 credit, but I was told no. So now I am being charged $825 and I did not purchase anything.Desired Settlement: I do not expect to pay $825 when I did not purchase anything. I expect at least an breakdown of the delivery fee, but do not expect to be charged a storage fee because there was nothing provided to me writing that it was a valid charge.

Business

Response:

[redacted] purchased a BB4 bedroom from us on4-26-14. We attempted to deliver her bedroom set on 5-11-14. The dresser wouldnot fit up her steps and everything was returned to our warehouse. [redacted]came into the store that same day and spoke to [redacted], general manager,about her options. [redacted] made her aware that the same dresser comes in a smallersize that would fit up her steps. She then looked around the store for anotherhour to see if she liked any other sets. However, there were none she liked. [redacted] called the next day and statedthat her son will remove the steps so the dresser will fit. We attempted are-delivery on 5-20-14, but when the drivers were five minutes from her houseshe contacted us and stated that her son would not remove the steps. It isstated on our sales order that NO-FITS are subject to a 25% restocking fee aswell as delivery fees. [redacted] returned on 5-20-14 and [redacted] informed herthat if she picked out anything else in the store he would waive most of therestocking fee, but not the two delivery fees. The customer then stated thatshe did not want anything and then agreed to pay the restocking fee in full aswell as the delivery charges totaling $825. She signed a sales draft from [redacted] willingly for these fees. [redacted]then stated that he felt bad about the situation and thatif she changed your mind within two weeks he will let you use $625 towardmerchandise. However, the $200 is non-refundable because we attempted twodeliveries. She returned on 8-2-14 to use her $825. She was told the two weektime frame has passed for using the $625 as everything has been processed andclosed. Jarons will allow her to use$625 within a two week time frame on or before 8/30/14.

Consumer

Response:

Hello,

I [redacted] do not wish this complaint to be closed I was not aware that a response was made by the company or that I had 10 days to respond until this most recent email appeared advising the complaint is now closed. As for the company, they never stated the dresser came in a smaller size, I asked the question when it would not fit, [redacted] said no, he offered me a kids dresser from another set, or option to cut the dresser. I declined the offer. And the do not believe the delivery truck was 5 minutes from my house, they would have called if they were in the area before they arrived, as they usually do. I have brought several furniture pieces from Jarons for my self and family, but this experience was just rude and unnecessary. The gentlemen [redacted] was very short with me, he did not bother to explain its reasoning for this outrageous charge. I do not fill it is right to pay $825 for absolutely nothing. The never explained what amount the 25% restocking fee came from. I have already purchased another set from another company and do not wish to be forced to purchase any unnecessary items.

If they cannot remove the charge from my credit account, second option would be to apply that $625 credit to a current purchase I made for my graddaughter's furniture (which is purchased in my name).

The third option is to extend the credit until January and use it at a different Jaron's location.

Thank you.

Business

Response:

Jarons will hold the $625 open on account till January 31st, 2015 to be used at any location.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and I have decided to just pay the initial charge of $825 which includes the $200 delivery and the $625 restocking fee charged by Jarons on my account. I could not find someone interested in purchasing furniture in the suggested time frame. I also do not feel comfortable purchasing any additional items from Jarons for myself due to quality of service displayed during this entire situation. Thank you for your efforts to resolve the issue at hand, there are no further actions I choose to take. Regards, [redacted]

Review: On sept 27, my husband and thought we made a great purchase of a bedroom set at Jarons. We ordered a king size b[redacted] understanding that it will take two weeks until deilvery due to that fact that king beds are a special order. Completely fine with waiting the two weeks we went and ordered. Two weeks later, that Friday night, our bed room set arrived.... with a smashed up night stand and back board, and the bed stand were missing. We just moved and we do not have a bed room set, so this was pretty upsetting. We now had to wait another week for a new bed and night stand, we could not even use the bed due to it missing the support. So that next week came and went, as did the next three weeks, still with no furniture. We have talked to [redacted] the manager, [redacted] and [redacted] finally assured us it was on the way. Promising it will be delivered Thursday Oct 17. When we called that day she "did not understand why someone would tell us that". When she was the one who had said that. So she procedded to help us the next few days. She called the following Tuesday and let us know that our pieces would be deilvered the 25, our queen size bed. When we corrected her on that, she quickly adjusted something and said it will be a king. Well. That Thursday we recieved a call saying it was infact a queen bed. Now we are at a month with no furniture. Last week, Nov4 [redacted] called and once again, apoligized our bed will still not be delivered. however they have the nightstand and will deliever that Saturday. Great, we thought, well both be home. Well the whole came and went, no call and no delivery. Come Monday, they have nothing telling them to deliver the nightstand. We are now going on two months, with furniture we have paid for, but still have not received! Noone knows what is going on, noone there communicated with each other, and they just keep telling us that they "cant not help us any further" What kind of company is this! We need our bedroom set we bought a month 1/2 ago!Desired Settlement: We do not wish to have to deal with this TERRIBLE company any more. We have been more than understanding and now for them to come back and tell us they can not help us! This is absoulety ridiculous and Jarosn Furniture needs to be put out of business! I have worked in retail for many many years, if I was to EVER tell my customer I can not help you anymore I would have some serious promblems lay ahead for me. We are reguesting for them to refund us for the bed and nightstand that were damaged and still not delivered. We have given more than enough time for this "company" to fix their mistakes, as they do happen. But this is beyond okay anymore. We needed a bed a month ago. We are requesting a return of the pieces we have a acancelation of the order. We do not wish to deal with this place anymore.

Business

Response:

Customer refused service. We had to order a new bed for her. We did order the wrong bed and had to order a king size for her. The new bed is being delivered on 11/21/13. We also refunded our delivery charge to her in good faith. She originally accepted our terms, but her boyfriend (not her husband) decided to get involved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:First off, Matthew is my new husband, I am not sure why that needs to be brought up. I did not know this was getting personal, nor is it any of this companies business. Second, OF COURSE we would refuse this [redacted] This company proceeds to send out damaged product! Why would any body in their right mind EVER accept damage product. Like I said, I work in retail, if I were to hand over damage product to a customer they have every [redacted] right to refuse it, and I would not argue or hold it against them. Noone wants to waste their time or money of broken items. We went into the store and spoke with [redacted] the manager and explained the damages to him, and finally, he seemed like he might have cared some. Did not sit there and argue with us. We did agree the "terms" of having our shipping fee removed but even that was well over a month ago, and even at that time [redacted] was involved in this with me. I believe it was [redacted] and she actually spoke to [redacted] about that. However, since then and since the bed was wrong to start off with, last week the bed literally snapped in half. Not only can Jarons not deliver good parts, but they also deliever incorrect parts. The bed delivered on 11/21/13, as the previos notice said, was the damaged piece. As of right now, literally TWO MONTHS later, we are still waiting for this to be settled. We are willing to keep the terrible bedroom set, we are just looking for something in return for having to deal with this terrible service.

Regards,

Business

Response:

Jarons shows this account fully satisfied bed was exchanged on 11/27/2013 and customer received compensation for the delay and aggravation. Please let us know if there are any other outstanding issues we are not aware of.

Review: We purchased a dining room table and chairs from Jaron's approximately 1 year ago. We also purchased an extended warranty from Jaron's on the pieces The legs on the chairs constantly become loose and have to be tightened. We contacted Jaron's about the chairs, they sent a repairman out, [redacted], who agreed the chairs are defective. He told us that the store no longer carries the pieces but that the store should allow us to exchange the table and chairs for another set. He also informed us that he would write a report and he said we should call [redacted] at Jaron's in 1 week to arrange the exchange. We spoke with [redacted] at Jaron's 1 week later. [redacted] told us that he spoke with [redacted] who informed him that there is nothing wrong with the chairs and he refused to allow us to exchange them. We are still having trouble with the chairs, the legs on the chairs have to be tightened weekly and this is unacceptable.Desired Settlement: We would like for Jaron's to exchange the defective table and chairs for a set that is not defective. The extended warranty that we purchased was supposed to be good for 3 years.

Business

Response:

Jarons Furniture Outlet cares about our customers satisfaction. Our history on this customer shows that we have serviced the chairs and other issues from other purchases. We have nothing open or outstanding. The last service on the chairs show it was completed by [redacted] a member of our delivery staff. Our delivery staff does not have the ability to approve exchanges or make a determination about defective merchandise. Because the complaint was loose legs we often send our delivery team out to cure this issue since they are used to assembling chairs in the home. We have no record of any call after this service. I personally do not remember any phone call with this customer. We believe in making every effort to remedy problems. I believe the solution is simple and can be solved. First I would recommend the customer bring the chairs to our warehouse so that we can inspect and install 'lock-tight' and compression washers on all bolts. This usually solves any issues with chairs coming loose. Chairs that are on carpet, dragged or leaned back have the tendency to come loose. We also suggest the consumer keep an allen key to make minor adjustments to the 'tightness' of the chairs. Unless there is a manufacture defect we would not replace the chairs, we can determine this when we get them into our shop. If they are defective then we can allow an exchange of the set. The extended warranty that was purchased is for accidental damages and covers the customer for a period of 5 years. There may be a warranty claim on the chairs, however before the customer calls [redacted] to activate the extended warranty I highly suggest our operations manager inspect these chairs. If this is not done I would fear the claim would be turned down for normal wear and tear and then no claim would be able to be filed on these chairs. Please know that Jarons never runs away from a customer issue, our general policy is to go above and beyond the normal manufacture warranty to try to satisfy our customer. Allow Jarons to have the opportunity to inspect the chairs at our shop and this should be resolved easily.

[redacted] Jaron

Jarons Furniture Outlet Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because of the following reasons:

1. [redacted] spoke with my husband, [redacted] not to me. Unless there is more than 1 [redacted] at Jaron's, they had a conversation about the chairs and [redacted] said [redacted] told him the chairs are in perfect condition, which is not correct.

2. [redacted] suggests we bring the chairs to Jaron's warehouse to inspect and install a locking device. If the chairs are in perfect condition, why is this being suggested? In addition, we have no way to get the chairs to Jaron's. We don't have a truck and we don't have access to a truck. If Jaron's truly goes above and beyond for customer satisfaction, they should send someone to our home to inspect who has the authority to approve an exchange.

3. We have never owned chairs which needed weekly tightening with an Allen wrench. We don't lean on the chairs or push them on carpet. The chairs are clearly defective or poor quality and should be exchanged.

Regards,

Business

Response:

Jarons will be happy to send our delivery truck to pick up chairs so that can be inspected in our warehouse and serviced so that they can be returned or if necessary exchanged.

Review: I purchased a mattress set from their store on Sunday and claim that with in a 30 day window if you find the same item at a lower price they will double the difference. I went into the store 5 days after the purchase with an online ad for the same item, and they claimed that because it was not in their service area that they could not uphold the money back claim. I asked to see their policy in writing and they claimed they did not have access to a hard/soft copy of their policy terms and conditions. Instead they insisted that the policy terms were merely a verbal agreement and acted as if that should suffice enough. The total difference on the item was $100, original purchase cost was $599, ad produced to the store was for $499. Since they claim that their original prices are so much lower than any one else and that they were unable to produce a policy terms and conditions in writing, they should honor any other place of businesses price, regardless of location. On another note I did find another online store, with a physical store in Philadelphia that has the same item at the exact same price, and is not marked down as a sale price as was the other site.Desired Settlement: I would like for the store to contact me and honor their claim of double the difference. I would like a phone call from the store of when I may drive to their location and pick up the difference.

Business

Response:

Jarons Furniture Outlet cares deeply about our customer. We stand behind our policies and our price guarantee, which can be found on our web site. [redacted], the store general manager, has been speaking with the customer. The first internet item that was presented to us was not for the exact same mattress set. The customer then told [redacted] that he found the same set in Philadelphia, as of this moment we are still waiting for the customer to give us the name of the store where this item was found so we can verify the information. [redacted] will reach back out to this customer today.

Review: Purchased a bedroom set and queen bed set on 3/28/15. Four days later, I changed my mind. I asked for a refund. No response from Jarons at all. I have left 3 voicemail messages, two [redacted] messages, and one email messages asking for a refund. Their policy states they will deduct a 15% stocking fee and issue refund. As of 4/15/15, I have nothing.Desired Settlement: $1,248.15 refund to my debit card.

Business

Response:

On 3/28 Ms [redacted] placed an order for a bedroom set and paid $1248.15. On 4/1 Jarons spoke with Ms. [redacted] to confirm her delivery for 4/4. On 4/3 Ms [redacted] left a message about canceling her order. Jarons policy clearly states orders cancelled after 72 hours become store credit. Ms. [redacted] has been notified of this policy by our store manager. We will hold her store credit on account.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I want my money back! At least the 85% due me. Their policy on their website states a restocking fee of 15%.

Regards,

Business

Response:

I have personally spoken with this customer and it has been settled to the customers satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Full refund check for $1,248.15 received May 1, 2015.

Regards,

Review: I bought a leather couch set and Dinette set took pictures of both set and got back to them with in 3 days of my delivery and was told they would replace both sets they sent out their so called leather repair expert my Mother was here she was not the buyer or the one that examined the furniture they should have waited to see me. I went into the Hospital for about a month when I went to see them when I returned home. I went to see them and they recanted on the exchange for the leather furniture even though I paid for a warranty that should have covered the repair the pictures are dated so they will prove that the damage is not from wear and tear but from date of delivery the damages were from manufacturer mishaps or not making it properly. I thought I was buying quality furniture I did not get good service from the salesmen when I purchased it or after the person that told me about the exchange was more than likely not in the position to tell me that she could do what she said and changed her mind when I walked into the store while she was sitting next to her boss they sill stuck to changing the dinette set. I would still like them to stand up to what they said if they want a satisfied customer they should practice what they preach when doing good business I was always right when it comes to something you have paid in full for it especially when you have been told that they would supply everything I needed to be a satisfied customer.

Business

Response:

Hi, Jarons cares deeply about our customers and their experience. We show a completed service call on the bonded leather set back in December of 2013, however we do not have signed paper work from the customer. If this is our mistake we apologize and are happy to re-address any open issue. We have tried multiple times to contact the customer via phone call since we received the notice from the Revdex.com. We still show open an approved exchange/ or re select on the dinette that dates back to 12/3/2013. This is open in our system. Please have [redacted] contact [redacted] Jarons Operations Manager so that we can provide the appropriate customer service.

Review: Ordered furniture mid March including 2 tables and 1 couch. One table and couch was delivered after initial delivery date. Was told one remaining table would be in the following week. Called establishment, following week inquiring about table, was told it is now on back order. Cancelled order for original table, and ordered replacement table. Was told that delivery would be in one week. Upon arrival of the table, one of the chairs has a screw protruding from the back causing the wood in the chair to crack.Desired Settlement: Inform customers if select items are back ordered so they aren't waiting 1.5 months for furniture after promised delivery date. Be more attentive that clientele expect quality customer service.

Business

Response:

Hi [redacted]Thank you for your valuable feedback. We take every failure that is brought to our attention and try to learn a constructive lesson from it. I am aware of your particular situation and apologize for the inconvenience we have caused. I do see that we have authorized a $100 refund for this inconvenience. More than anything I appreciate you taking the time to let us know about this. I assure you we will learn from this and work hard to insure others do not have the same type of problem. On behalf of everyone at Jarons, I thank you for your business.[redacted]Jarons Furniture Outlet Inc.

Review: I [redacted] purchased a Wyatt/ Saddle, 2 piece sectional for my son [redacted] on 8/9/09. The Salesman, [redacted] was new. I asked questions about the sectional. I asked what was it made of ? He replied, " Saddle leather.". He went on to explain that it was durable and easy to care for. When we went to pay, we were asked why we didn't get the extended warranty. We explained it was not offered. She explained it covers damages for 5 years. I purchased the warranty. The Salesmen also, quoted us an incorrect price for the nightstands. Of course the price was higher than quoted. My Son burnt his sectional on 9/12/10. The warranty company, [redacted], fixed it. Again on 5/14/12, the sectional was ripped by a friend's pants. [redacted] was contacted. They came and took pictures. They refused to cover the claim. They stated it was " wear and tear". I explained that I was present when the studs on his friends pants pocket, tore the furniture. They refused to listen. After that, the entire seating area of the sectional peeled. There is nothing left but the under fabric. I contacted Jarons to complain. I spoke to [redacted], and left messages for the " Operations Manager". After over 6-10 calls, [redacted] stated that [redacted] Jarons told her to order a new piece of ' LEATHER ' for the damaged seat. I never heard back. I finally asked to speak to [redacted] Jarons on 3/2013 because I was tired of getting the run around. He stated, " You should have known it was not real leather. You paid $ 899.99. Leather is more expensive". I explained it was represented as leather. I also explained that this is the first time we have ever purchased new furniture!. He offered a 20% discount on something new. I explained we do not have the money. I tried to explain that I got the rum around from 2010 to 2013 ! I stated that his Salesmen misrepresented the fabric. I also told him that I feel he has a legal obligation. His reply was, " take me to court, you won't win. " !Desired Settlement: I want a refund because I do not trust the quality of their furniture. If we cannot get a refund, I want the 2 piece sectional and ottoman replaced with a fabric 2 piece sectional and ottoman. It is apparent that the so called " leather ", is synthetic! The sectional should be tossed in the garbage. It has to be covered with a blanket to hide the peeled off " leather ". If they fixed the tear, I do not know if it would have peeled and cracked like it did. Jarons should not be allowed to misrepresent, string you along ( for years ) and then do nothing for their customer. We picked Jarons because we wanted to support a small business. Now I see where that got us !

Business

Response:

Jarons Furniture Outlet takes our customer service and customer satisfaction very seriously. The complaint should be made against [redacted] the warranty company) which is an independent company. They send qualified technicians to as the damage and make a determination on course of repair. As experienced from the first repair on the burnt sofa, [redacted] repaired the item with no hassle. Jarons has replaced many customer damaged items through this warranty program, however it is not in our ability to make the determination on accidental damage or wear from customer use. Any complaint against the warranty should be made directly to [redacted] In an effort to go above and beyond normal business practices of furniture stores Jarons offered to discount any items 20%. A sofa and loveseat that is almost 4 years old can not be returned or replaced for a refund. Jarons has no way of determining the use of these items in a customers home. We have sold over 55 sets of this sectional in a two year period from 2008-2009 and have not had one return for fabric issues. While I am sure this is not the desired outcome, Jarons believes it is not only fair but going beyond what is common practice in the furniture industry.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This furniture should have lasted more than 2 years 9 months. I was strung along by Jarons since the denial letter from [redacted] regarding a triangular tear that occurred on 5/14/12.[redacted] told me that they had many complaints regarding this particular sectional. They also stated Jarns no longer carries this sectional. The sectional is used on a daily basis by 1 person in a one bedroom apartment. An accident ocurred on5/14/12. I small triangular tear was caused by a visitors studded pants pocket. The Salesman, misrepresented the sectional as " Saddle Leather ". I purchased this furniture for my Son. I am 100% disabled. I had plenty of time to make calls regarding this issue. The issue is, the material which was represented as " leather " is completely chipped/ cracked off from end to end. It exposes a black fabric.. I made at least 10 calls trying to resolve this issue. A female worker explained to me that Mr. Jarons told her to contact the manufacturer of the furniture and get a piece of replacement " leather ", for the entire seating area on 12/15/12. I was pleased. When I did not hear back from Jarons, I called once again. The female worker stated she was no longer in charge of this issue. I then asked to speak to Mr. Jarons. Instead of trying to help. He blammed us as consumers. He stated , " you should have known by the price, that it was not leather " ! I explained my Son nor I , have never purchased new furniture before. We have no idea the cost of leather. What I do know is that it was represented or should I say misrepresented as " Saddle Leather ". The female that was trying to replace the entire seating area, stated that she was told to get a new piece of " leather " from the manufacturer. She did not refer to it as fabric. She referred to it as " leather '. If it looks like leather, is presented to you by the Salesman as " leather ", wouldn't you think you were purchasing leather ? We thought we were doing the right thing by purchasing from a local small business. This certainly back fired.

Regards,

Business

Response:

Jarons original response still stands.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The " leather" sectional was misrepresented by more than one Staff member, as being " leather ". It is NOT leather. [redacted] is no longer covering this product because of all the complaints. The sectional has been replaced with another sectional in the store. The sectional was only 1 year and about 8 months old. The "owner " told me, " You should have known it was not real leather, due to the price of $ 899.99" ! Why was I told that an employee I spoke with was told to contact the manufacturer and try to get a new piece of " leather " ? Regardless of the material, no sectional that is used on a daily basis by ONE person and was only One year 8 monyhs old, is expected to completely disinergrate. All that is left on the LAF sectional, is black fabric. The so called " leather", turned into a dust. The cushion on the back, has a normal crease. The crease slit, from top to bottom. The cushions on this sectional cannot be flipped. They are sewn down. I don't appreciate that the " Boss " stated, I should have known it was Synthetic, due to the price. I have never purchased new funiture. I have no clue what the cost of a leather sectional is. This would have never become an issue if Jarons was truthful about the material of the sectional. They should have explained that it is synthetic and won't wear well. Leather or Synthetic blend, a sectional should last for more than 1 year 8 months. Sectionals last years, especially when used daily, by only one person. I feel we were scammed. We were given the run around from 5/15/12 to 3/13/13. This is just unexceptable. There is no money to purchase another sectional @ 20% off. I wouldn't purchase anything from Jarons !

Regards,