Jasper Contractors

I realize that there was an original 2 year warranty given. However, because of the unusual weather conditions here in Arizona, there was no way to possibly know before my original complaint date of 11/22/13 that the roof would leak, because we had not had a heavy rain storm in our area until that time.  At the time of my complaint in Nov 2013, the company agreed to send someone out to my home to fix the problem, thus, by that action, they were agreeing to honor the warranty, because of Arizona's unusual weather situation.  The person, [redacted], that they send to my home in December 2013 to correct the problem FAILED TO DO SO.  So by sending out a person to my home in December to correct the issue, they took the responsibility to making sure the issue was fixed correctly, and it obviously was not.
This company planned to come to Arizona to make a ton of money off of our hard-working citizens, knowing that the rain here is very sporadic and that they would close up shop and move out of the area long before their workmanship would be tested by rainfall.  This is not an acceptable resolution to the issue.  They need to respond to the fact that they sent a company repair person to my home in December to fix the leak, AND HE FAILED TO DO SO.

Ms. [redacted]
I am responding to the complaint lodged by Mrs. [redacted].
As Mrs. [redacted] stated she is well aware that she is outside of her labor warranty with Jasper Contractors. Jasper’s decision to send a technician out does not obligate us nor does it extend the original terms of the warranty. When possible, we certainly make attempts to be courteous to our past customers. In some instances, the decision to send a technician after the warranty has expired is to make sure that the issue was not a result of anything that we did during the installation of the roof. In Mrs. [redacted]’s case, it was not a result of anything that occurred during our installation. The technician, [redacted], through the goodness of his own heart did make an attempt to fix Mrs. [redacted]’s leak simply because he was there.
Again, in no way did his actions obligate Jasper Contractors, Inc. to Mrs. [redacted].
Thanks

President
Jasper Contractors, Inc.
3/10/2014

I just received an email notice today from the Revdex.com that this complaint has been closed.
However, just yesterday, I had a licensed roofer come to my home to look at my roof and try to get to the bottom of the leaking that I am experiencing from the roof around my air conditioner intake.
After examining the roof, I was told by the contractor that Jasper had only put one layer of tar ON TOP OF the flashing around the A/C return, when they should have put tar UNDER THE FLASHING BEFORE SETTING IT IN PLACE, then placed the flashing in place, and then put a second layer of tar on top of the flashing to form a complete seal around the flashing, before then putting the shingles in place.
So, the roof is leaking because Jasper Roofing did not place the layer of tar UNDER the flashing before putting the flashing in place.
In order to fix this, the contractor will have to cut the shingles away around the A/C return, take up the flashing, tar UNDER the flashing, put new flashing in place, tar ON TOP OF the flashing, and then replace the shingles.
Unfortunately I do not yet have the paperwork from this contractor to give to you.  He gave me this information verbally yesterday, and told me he will be out of town for 10 days starting today.  As soon as he is back in town, he will be able to schedule the repair of my roof within a few days and will give me the paperwork that I will need to copy to you, to prove all of what I am saying here.
So, I am asking that you keep this complaint open for about 14-21 more days so that I have the time to send this proof to you.
I will await your response.
Thank you.

Mother had roof installed in 2011. They damaged the rolled roofing during installation. The nature of the damage did not appear within the 2 year warranty. Within 3 years the granules began falling off the surface of the rolled roofing. Called [redacted] (the manufacturer of product) and was told that that product has no manufacturers warranty for defects and should not be used on homes. Called [redacted] and was told "Sorry, won't help you." Insurance company won't cover defective workmanship.