Jaye Wilkinson & Associates Estate and Household Sales

Hello Jennifer,? I’m responding to the above-referenced complaint sent by [redacted] ? ? The [redacted] purchased an edger from an estate sale I was conducting on June 5, ? After the sale was over, I received a voice message from the [redacted] stating that the edger they purchased was not working? I called them back and left a voice message stating that “All Sales Are Final”, the sale is over, there are no returns? Everything is sold “as is where is”? In response, they sent me an email regarding their disappointment and asked me to respond? I responded that ? it is unfortunate but the policy is that “all sales are final”? I went on to explain that I had at the end of the sale settled up with the client? They received the proceeds from the estate sale at that time? ? ? I went on the explain that, above and beyond any responsibility on my part, and on ? behalf of the [redacted] , I contacted the family and relayed the message to them, asking if they would consider refunding the money for the edger the [redacted] said was not working? The family responded that the last time they used the edger, it was working and they, therefore, would not refund the money? The family had no idea what the [redacted] may or may not have done to the edger after they bought it, but said the edger worked when they (client) had last used it? The [redacted] could have tried to start the edger before they purchased it.? ? I post signs at all my sales stating that ? “All Sales Are Final”? We cannot be responsible for the contents of the homes our clients ask us to sell on their behalf.? ? I am attaching the emails from and to the [redacted] as well as the sign I post at all my sales? ? Please know that I have been conducting estate sales for years and am very well respected? I was voted “Favorite Liquidator in the Estate Sale Community”, am the only liquidator to have worked with the U.SAttorney’s Office, and was voted ? in the top most viewed liquidators in the country, receiving Excellence in Marketing Awards for the years and ? ? I’ll look forward to hearing from you regarding this matter.? Thank you,? Jaye W [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please review the third paragraph of MsW [redacted] 's email: "I conduct over sales a year and cannot take the time to make sure all products are or are not working If the family states the item does not work, I will either remove it from the sale or indicate the item is not working I cannot guarantee any of the items sold." Both my husband and I own our own businesses, this type of customer service would not be tolerated Is she saying she is to busy to check to make sure the items she is selling are in fact working? On her ALL SALES FINAL sign, she should specify that she doesn't test to see if everything is in good working order But I'm guessing she realizes that would affect her sales dramatically, as most people would not take a chance in maybe it might work or notAlso note the forth paragraph: "The only way I can refund money is if my company says the item works and it actually doesn't" Wouldn't you assume that a professional business would test the items they are selling? Again, shouldn't she state this on her ALL SALES FINAL SIGN? I feel its advertising And with this business model, I find it hard to believe I am the first person this has happened toAfter all, I'm guessing most people that are having Estate sales are in some sort of desperate situation Both my husband and I run honest businesses We stand behind our products that we endorse, we strive to make our customers happy This would be a non-issue But everyone conducts their business differently, thats what makes the world go round I'm glad to know this is how estate sales are run, as I will never go to another one Thanks for the knowledge, I will pass it onRegards, [redacted]

Our first and hopefully ever "estate" sale (we're moving out of state); a hectic experience but Jaye Wilkinson's staff pulled off a small miracle A harder working, more thorough and pleasant group we've never met I highly recommend them to anyone when it gets time to "clean house"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please review the third paragraph of MsW [redacted] 's email:"I conduct over sales a year and cannot take the time to make sure all products are or are not working If the family states the item does not work, I will either remove it from the sale or indicate the item is not working I cannot guarantee any of the items sold."Both my husband and I own our own businesses, this type of customer service would not be tolerated Is she saying she is to busy to check to make sure the items she is selling are in fact working? On her ALL SALES FINAL sign, she should specify that she doesn't test to see if everything is in good working order But I'm guessing she realizes that would affect her sales dramatically, as most people would not take a chance in maybe it might work or not.Also note the forth paragraph:"The only way I can refund money is if my company says the item works and it actually doesn't" Wouldn't you assume that a professional business would test the items they are selling? Again, shouldn't she state this on her ALL SALES FINAL SIGN? I feel its advertising And with this business model, I find it hard to believe I am the first person this has happened toAfter all, I'm guessing most people that are having Estate sales are in some sort of desperate situation Both my husband and I run honest businesses We stand behind our products that we endorse, we strive to make our customers happy This would be a non-issue But everyone conducts their business differently, thats what makes the world go round I'm glad to know this is how estate sales are run, as I will never go to another one Thanks for the knowledge, I will pass it on.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please review the third paragraph of MsW***'s email:"I conduct over sales a year and cannot take the time to make sure all products are or are not working If the family states the item does not work, I will either remove it from the sale or indicate the item is not working I cannot guarantee any of the items sold."Both my husband and I own our own businesses, this type of customer service would not be tolerated Is she saying she is to busy to check to make sure the items she is selling are in fact working? On her ALL SALES FINAL sign, she should specify that she doesn't test to see if everything is in good working order But I'm guessing she realizes that would affect her sales dramatically, as most people would not take a chance in maybe it might work or not.Also note the forth paragraph:"The only way I can refund money is if my company says the item works and it actually doesn't" Wouldn't you assume that a professional business would test the items they are selling? Again, shouldn't she state this on her ALL SALES FINAL SIGN? I feel its false advertising And with this business model, I find it hard to believe I am the first person this has happened toAfter all, I'm guessing most people that are having Estate sales are in some sort of desperate situation Both my husband and I run honest businesses We stand behind our products that we endorse, we strive to make our customers happy This would be a non-issue But everyone conducts their business differently, thats what makes the world go round I'm glad to know this is how estate sales are run, as I will never go to another one Thanks for the knowledge, I will pass it on.Regards,
*** ***

Hello Jennifer, I’m responding to the above-referenced complaint sent by *** ** *** The *** purchased an edger from an estate sale I was conducting on June 5, After the sale was over, I received a voice message from the *** stating that the edger
they purchased was not working I called them back and left a voice message stating that “All Sales Are Final”, the sale is over, there are no returns Everything is sold “as is where is” In response, they sent me an email regarding their disappointment and asked me to respond I responded that it is unfortunate but the policy is that “all sales are final” I went on to explain that I had at the end of the sale settled up with the client They received the proceeds from the estate sale at that time I went on the explain that, above and beyond any responsibility on my part, and on behalf of the ***, I contacted the family and relayed the message to them, asking if they would consider refunding the money for the edger the *** said was not working The family responded that the last time they used the edger, it was working and they, therefore, would not refund the money The family had no idea what the *** may or may not have done to the edger after they bought it, but said the edger worked when they (client) had last used it The *** could have tried to start the edger before they purchased it. I post signs at all my sales stating that “All Sales Are Final” We cannot be responsible for the contents of the homes our clients ask us to sell on their behalf. I am attaching the emails from and to the *** as well as the sign I post at all my sales Please know that I have been conducting estate sales for years and am very well respected I was voted “Favorite Liquidator in the Estate Sale Community”, am the only liquidator to have worked with the U.SAttorney’s Office, and was voted in the top most viewed liquidators in the country, receiving Excellence in Marketing Awards for the years and I’ll look forward to hearing from you regarding this matter. Thank you, Jaye W***

Hello Jennifer, I’m responding to the above-referenced complaint sent by *** ** *** The *** purchased an edger from an estate sale I was conducting on June 5, After the sale was over, I received a voice message from the *** stating that the edger
they purchased was not working I called them back and left a voice message stating that “All Sales Are Final”, the sale is over, there are no returns Everything is sold “as is where is” In response, they sent me an email regarding their disappointment and asked me to respond I responded that it is unfortunate but the policy is that “all sales are final” I went on to explain that I had at the end of the sale settled up with the client They received the proceeds from the estate sale at that time I went on the explain that, above and beyond any responsibility on my part, and on behalf of the ***, I contacted the family and relayed the message to them, asking if they would consider refunding the money for the edger the *** said was not working The family responded that the last time they used the edger, it was working and they, therefore, would not refund the money The family had no idea what the *** may or may not have done to the edger after they bought it, but said the edger worked when they (client) had last used it The *** could have tried to start the edger before they purchased it. I post signs at all my sales stating that “All Sales Are Final” We cannot be responsible for the contents of the homes our clients ask us to sell on their behalf. I am attaching the emails from and to the *** as well as the sign I post at all my sales Please know that I have been conducting estate sales for years and am very well respected I was voted “Favorite Liquidator in the Estate Sale Community”, am the only liquidator to have worked with the U.SAttorney’s Office, and was voted in the top most viewed liquidators in the country, receiving Excellence in Marketing Awards for the years and I’ll look forward to hearing from you regarding this matter. Thank you, Jaye W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please review the third paragraph of Ms. W[redacted]'s email:
"I conduct over 100 sales a year and cannot take the time to make sure all products are or are not working.  If the family states the item does not work, I will either remove it from the sale or indicate the item is not working.  I cannot guarantee any of the items sold."
Both my husband and I own our own businesses, this type of customer service would not be tolerated.  Is she saying she is to busy to check to make sure the items she is selling are in fact working?  On her ALL SALES FINAL sign, she should specify that she doesn't test to see if everything is in good working order.  But I'm guessing she realizes that would affect her sales dramatically, as most people would not take a chance in maybe it might work or not.
Also note the forth paragraph:
"The only way I can refund money is if my company says the item works and it actually doesn't".  
Wouldn't you assume that a professional business would test the items they are selling?  Again, shouldn't she state this on her ALL SALES FINAL SIGN?  I feel its false advertising.  And with this business model, I find it hard to believe I am the first person this has happened to. After all, I'm guessing most people that are having Estate sales are in some sort of desperate situation.  Both my husband and I run honest businesses.  We stand behind our products that we endorse, we strive to make our customers happy.  This would be a non-issue.  But everyone conducts their business differently, thats what makes the world go round.  I'm glad to know this is how estate sales are run, as I will never go to another one.  Thanks for the knowledge, I will pass it on.
Regards,
[redacted]

Hello Jennifer, I’m responding to the above-referenced complaint sent by [redacted].   The [redacted] purchased an edger from an estate sale I was conducting on June 5, 2016.   After the sale was over, I received a voice message from the [redacted] stating...

that the edger they purchased was not working.  I called them back and left a voice message stating that “All Sales Are Final”, the sale is over, there are no returns.  Everything is sold “as is where is”.  In response, they sent me an email regarding their disappointment and asked me to respond.  I responded that  it is unfortunate but the policy is that “all sales are final”.   I went on to explain that I had at the end of the sale settled up with the client.  They received the proceeds from the estate sale at that time.    I went on the explain that, above and beyond any responsibility on my part, and on  behalf of the [redacted], I contacted the family and relayed the message to them, asking if they would consider refunding the money for the edger the [redacted] said was not working.  The family responded that the last time they used the edger, it was working and they, therefore, would not refund the money.  The family had no idea what the [redacted] may or may not have done to the edger after they bought it, but said the edger worked when they (client) had last used it.   The [redacted] could have tried to start the edger before they purchased it.  I post signs at all my sales stating that  “All Sales Are Final”.   We cannot be responsible for the contents of the homes our clients ask us to sell on their behalf.  I am attaching the emails from and to the [redacted] as well as the sign I post at all my sales.   Please know that I have been conducting estate sales for 26 years and am very well respected.  I was voted “Favorite Liquidator in the Estate Sale Community”, am the only liquidator to have worked with the U.S. Attorney’s Office, and was voted  in the top 50 most viewed liquidators in the country, receiving Excellence in Marketing Awards for the years 2013 and 2015.   I’ll look forward to hearing from you regarding this matter. Thank you, Jaye W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please review the third paragraph of Ms. W[redacted]'s email:"I conduct over 100 sales a year and cannot take the time to make sure all products are or are not working.  If the family states the item does not work, I will either remove it from the sale or indicate the item is not working.  I cannot guarantee any of the items sold."Both my husband and I own our own businesses, this type of customer service would not be tolerated.  Is she saying she is to busy to check to make sure the items she is selling are in fact working?  On her ALL SALES FINAL sign, she should specify that she doesn't test to see if everything is in good working order.  But I'm guessing she realizes that would affect her sales dramatically, as most people would not take a chance in maybe it might work or not.Also note the forth paragraph:"The only way I can refund money is if my company says the item works and it actually doesn't".  Wouldn't you assume that a professional business would test the items they are selling?  Again, shouldn't she state this on her ALL SALES FINAL SIGN?  I feel its false advertising.  And with this business model, I find it hard to believe I am the first person this has happened to. After all, I'm guessing most people that are having Estate sales are in some sort of desperate situation.  Both my husband and I run honest businesses.  We stand behind our products that we endorse, we strive to make our customers happy.  This would be a non-issue.  But everyone conducts their business differently, thats what makes the world go round.  I'm glad to know this is how estate sales are run, as I will never go to another one.  Thanks for the knowledge, I will pass it on.Regards,
[redacted]

Our first and hopefully ever "estate" sale (we're moving out of state); a hectic experience but Jaye Wilkinson's staff pulled off a small miracle. A harder working, more thorough and pleasant group we've never met. I highly recommend them to anyone when it gets time to "clean house".

Review: I purchased a lawn edger from Jaye Wilkinson's Estate Sale on Sunday June 5 2016. It was raining heavily, so I didn't get to try it out until about 2:00 that same day. It wouldn't start. Thinking maybe it needed oil/and or gas, I put it back into my car to take it to a local hardware store. I purchased what I needed and went home to fill and try. Again...it wouldn't start. By this time, it was after 3:00(sale ended at 3:00). So I called Jaye at 3:13pm and left a message. She returned my call and told my husband that all sales are final, and that a sign was posted. And she was sorry but the sale ended, we should have returned it by 3:00, and the home owner already received their money etc.

Because I didn't speak to her personally, I wanted to send her an email explaining my disappointment. Hoping for a resolution. I am shocked that a company wouldn't stand by the items that they are selling...to start up and function? I have had 100% satisfaction buying from strangers on Craigslist...and not from a legit business???Desired Settlement: I just want to return the faulty item in exchange for the $75 that I paid.

Business

Response:

Hello Jennifer, I’m responding to the above-referenced complaint sent by [redacted]. The [redacted] purchased an edger from an estate sale I was conducting on June 5, 2016. After the sale was over, I received a voice message from the [redacted] stating that the edger they purchased was not working. I called them back and left a voice message stating that “All Sales Are Final”, the sale is over, there are no returns. Everything is sold “as is where is”. In response, they sent me an email regarding their disappointment and asked me to respond. I responded that it is unfortunate but the policy is that “all sales are final”. I went on to explain that I had at the end of the sale settled up with the client. They received the proceeds from the estate sale at that time. I went on the explain that, above and beyond any responsibility on my part, and on behalf of the [redacted], I contacted the family and relayed the message to them, asking if they would consider refunding the money for the edger the [redacted] said was not working. The family responded that the last time they used the edger, it was working and they, therefore, would not refund the money. The family had no idea what the [redacted] may or may not have done to the edger after they bought it, but said the edger worked when they (client) had last used it. The [redacted] could have tried to start the edger before they purchased it. I post signs at all my sales stating that “All Sales Are Final”. We cannot be responsible for the contents of the homes our clients ask us to sell on their behalf. I am attaching the emails from and to the [redacted] as well as the sign I post at all my sales. Please know that I have been conducting estate sales for 26 years and am very well respected. I was voted “Favorite Liquidator in the Estate Sale Community”, am the only liquidator to have worked with the U.S. Attorney’s Office, and was voted in the top 50 most viewed liquidators in the country, receiving Excellence in Marketing Awards for the years 2013 and 2015. I’ll look forward to hearing from you regarding this matter. Thank you, Jaye W[redacted]

Consumer

Response:

Our first and hopefully ever "estate" sale (we're moving out of state); a hectic experience but Jaye Wilkinson's staff pulled off a small miracle. A harder working, more thorough and pleasant group we've never met. I highly recommend them to anyone when it gets time to "clean house".