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Jays Auto Wrecking Inc

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Reviews Jays Auto Wrecking Inc

Jays Auto Wrecking Inc Reviews (5)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, May 20, at 12:PM, *** *** ***> wrote:To straighten out the confusion of what part was purchase I will be sending with this email a picture of the part and alsoother information There was not a error in the part ordering from Jay's Auto Wrecking, IncI had ask someone to take a picture of it to make sure what I was buying and the correct picture was sentThis is all one unit and can not be separatedIn conclusion, the electronics of this buckle is defective because of the error I received when I installed itThe dash board flashes errorShould not have to pay a 25% restocking fee and a dollar shipping fee of a defective item that was sent initially. see attached photo

May 19, 2015Revdex.com:Regarding Claim # ***, of *** ** *** we can providethese pieces of information and facts:1) In regards to the shipping complaint, we have enclosed copies ofour on-line/credit card policies, which Mr*** signed before thetransaction occurred We of
course also need the supposedlydefective part returned, which has not happened as of this date.2) Mr*** called us originally to buy the “BUCKLE Side” of thedriver’s seat beltsHis buckle would not latchIn talking tohim recently, ours does latch....3) His issue with a “Pretensioner sensor” makes no sense to us, asthat portion of the seat belt is in the side the belt RETRACTOR isinTension needs to be pulled from the retractor side, so whenthe belt is snapped into the buckle side, the belt fits snuggly toyour bodyThe buckle side, which we sold him, has no movingparts with the exception of the buckle itself, which worksaccording to Mr***...4) I have enclosed a copy of our invoices, which states Jay’s reservesthe right to charge a restocking fee of 25% in customer orderingerrors, which we feel this whole situation is aboutMr***called US after seeing our part on-line, and ordered that specificitemJay’s A/W did not suggest which part Mr*** needed, ordid any analysis to lead Mr*** to ordering this part.5) His calculations are somewhat off as to what we offered as hisreturn funds, AFTER he returns the part, and he states hissalesperson is ***”, who is an year-old retired founder of thisbusinessSo we start with $Shipping charge was$to him (which was not refundable as we discussed),leaving $25% of that deducted is $8.75, leaving Mr.*** with a refund due of $when the part is RETURNED tous6) AlsoJust another pointMr*** admits he ordered andrec’d this part in later March of He never contacted us atall about an issue until the 1st part of May, which tells us he hasbeen messing with this issue, and not figuring out what’s reallygoing on with the belt issueAnd, he’s never asked for areplacement part, which is also a reserved right on the Jay’s A/Winvoice..I hope we have stated the issues and facts clearly to you folksWestrive to do our best for our customers, but we do expect the customerto follow our policies, and meet us at least halfway in resolving issueswhich inevitably come up selling recycled parts to customers trying todo their own repairs, sometimes without all the proper equipment..Respectfully,*** * ***President

May 26th, 2015 To Revdex.com: In regards to the response regarding Complaint ID # [redacted] 1)   I do not see how we are even talking about the freight policy and the return shipping costs.... The customer reviewed the authorization form, signed it, returned the form back to us, end of story on that.... By the way, the shipping charge was $15.00, NOT $20.00 as he keeps stating... 2)   Not sure what the picture of the part does, no one is arguing they got the incorrect part... As far as the electrical connection, error issue, etc. goes, the connection senses if the buckle is buckled, so if you are moving down the hiway, and are not buckled, you get the proverbial ( "Fasten Seat Belt" ding, chime, etc.) The TENSION part is in the other side. The Retracting part.... One of the main reasons we feel the "restocking fee" should be charged is due to the fact the customer NEVER asked for another replacement part, which is stated on the invoice as a right we reserve, and he used our part to figure out what WAS really wrong with his truck's seat belt... ( a guinea pig test per se )So to sum this up, if we're typing back and forth, wasting people's time, etc., over the $8.75 restock fee, we'll waive part of that also....If the customer returns the Jay's A/W part, which is marked, we will refund him $31.00,...So, we are only keeping the cost of shipping & handling as per the sales/credit card agreement, and $4.00...Hope this settles this matter, and the part will either be sent back ASAP, or kept by the customer.... Respectfully,[redacted], Pres...

[I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In regards to a refund, a check of 31.00 dollars would satisfy. Regards, [redacted]

Review: I purchased a Seat belt latch, stock #5A7327 Y5A7327 for a Ford Ranger 2001, and when I went to install it, the Pretensioner sensor was not working correctly on the Seat belt latch.

I called the company back for a refund, date of purchase was 3/20/2015 (and they have a 91 day return policy), they wanted to charge me a 25% stocking fee and $20.00 dollars for shipping when the part was bad to begin with.

I paid $35.00 dollars for the part and $15.00 for the shipping total of $50.00 dollars.

I believe I should be refunded the $50.00 dollars, and that they should be responsible for the shipping of the bad part they sent me or at least $35.00 dollars for the part, I believe this part was never tested, or I would not be returning this part.Desired Settlement: Would like my $50.00 dollars back, but would settle for $35.00 dollars no shipping cost to me.

Business

Response:

May 19, 2015Regarding Claim # [redacted], of [redacted] we can providethese pieces of information and facts:1) In regards to the shipping complaint, we have enclosed copies ofour on-line/credit card policies, which Mr. [redacted] signed before thetransaction occurred We of course also need the supposedlydefective part returned, which has not happened as of this date.2) Mr. [redacted] called us originally to buy the “BUCKLE Side” of thedriver’s seat belts.... His buckle would not latch.... In talking tohim recently, ours does latch....3) His issue with a “Pretensioner sensor” makes no sense to us, asthat portion of the seat belt is in the side the belt RETRACTOR isin. Tension needs to be pulled from the retractor side, so whenthe belt is snapped into the buckle side, the belt fits snuggly toyour body.... The buckle side, which we sold him, has no movingparts with the exception of the buckle itself, which worksaccording to Mr. [redacted]...4) I have enclosed a copy of our invoices, which states Jay’s reservesthe right to charge a restocking fee of 25% in customer orderingerrors, which we feel this whole situation is about. Mr. [redacted]called US after seeing our part on-line, and ordered that specificitem.. Jay’s A/W did not suggest which part Mr. [redacted] needed, ordid any analysis to lead Mr. [redacted] to ordering this part.5) His calculations are somewhat off as to what we offered as hisreturn funds, AFTER he returns the part, and he states hissalesperson is [redacted]”, who is an 83 year-old retired founder of thisbusiness.... So we start with $50.00 Shipping charge was$15.00 to him (which was not refundable as we discussed),leaving $35.00 25% of that deducted is $8.75, leaving Mr.[redacted] with a refund due of $26.25 when the part is RETURNED tous6) Also.... Just another point.... Mr. [redacted] admits he ordered andrec’d this part in later March of 2015... He never contacted us atall about an issue until the 1st part of May, which tells us he hasbeen messing with this issue, and not figuring out what’s reallygoing on with the belt issue.... And, he’s never asked for areplacement part, which is also a reserved right on the Jay’s A/Winvoice..I hope we have stated the issues and facts clearly to you folks. Westrive to do our best for our customers, but we do expect the customerto follow our policies, and meet us at least halfway in resolving issueswhich inevitably come up selling recycled parts to customers trying todo their own repairs, sometimes without all the proper equipment..Respectfully,[redacted]President....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On Wed, May 20, 2015 at 12:43 PM, [redacted]> wrote:To straighten out the confusion of what part was purchase I will be sending with this email a picture of the part and alsoother information . There was not a error in the part ordering from Jay's Auto Wrecking, Inc. I had ask someone to take a picture of it to make sure what I was buying and the correct picture was sent. This is all one unit and can not be separated. In conclusion, the electronics of this buckle is defective because of the error I received when I installed it. The dash board flashes 46 error. Should not have to pay a 25% restocking fee and a 20 dollar shipping fee of a defective item that was sent initially.

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Description: AUTO WRECKING

Address: 11610 Hamilton Rd, Edinboro, Pennsylvania, United States, 16412

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