JazzHR

[redacted] Revdex.comServing Western Pennsylvania [redacted] ***RE: Letter Dated ***/2016Complaint ID [redacted] Dear [redacted] :I am writing in response to the complaint received about our business dated ***/with an ID of [redacted] .The customer who filed this complaint was the victim of fraud and a stolen credit cardOur investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted] ***'s credit card(VISA ending in [redacted] with an EXP of ***)• Our quality team reviewed the fraudulent account and shut it down on 08/19/However, due to human error, the account's billing subscription remained active.• Ms***'s card was charged $on 08/20/2016• On ***/2016, a second month's charges were incurred for $89• On ***/2016, Ms [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root causeThe fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $to Ms***'s credit card.I personally phoned Ms [redacted] on 09/21/and explained the situation to her as well as the resolution.Ms [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customerPlease let me know what further information is required to resolve this matter with the Revdex.com.Sincerely,Michael *J***Manager of Customer SupportJaz2.co

*** ***Revdex.comServing Western Pennsylvania*** *** *** *** *** ** ***RE: Letter Dated ***/2016Complaint ID ***Dear *** ***:I am writing in response to the complaint received about our business dated ***/with an ID of ***.The customer who filed this complaint was the victim of fraud and a stolen credit cardOur investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using *** ***'s credit card(VISA ending in *** with an EXP of ***)• Our quality team reviewed the fraudulent account and shut it down on 08/19/However, due to human error, the account's billing subscription remained active.• Ms***'s card was charged $on 08/20/2016• On ***/2016, a second month's charges were incurred for $89• On ***/2016, Ms*** emailed my team regarding the charges.• Our team investigated the issue and found the root causeThe fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $to Ms***'s credit card.I personally phoned Ms*** on 09/21/and explained the situation to her as well as the resolution.Ms*** was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customerPlease let me know what further information is required to resolve this matter with the Revdex.com.Sincerely,Michael *J***Manager of Customer SupportJaz2.co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Revdex.comServing Western Pennsylvania[redacted]RE: Letter Dated [redacted]/2016Complaint ID [redacted]Dear [redacted]:I am writing in response to the complaint received about our business dated [redacted]/2016 with an ID of [redacted].The...

customer who filed this complaint was the victim of fraud and a stolen credit card. Our investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted]'s credit card. (VISA ending in [redacted] with an EXP of [redacted])• Our quality team reviewed the fraudulent account and shut it down on 08/19/2016. However, due to human error, the account's billing subscription remained active.• Ms. [redacted]'s card was charged $89 on 08/20/2016• On [redacted]/2016, a second month's charges were incurred for $89• On [redacted]/2016, Ms. [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root cause. The fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $178 to Ms. [redacted]'s credit card.I personally phoned Ms. [redacted] on 09/21/2016 and explained the situation to her as well as the resolution.Ms. [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customer. Please let me know what further information is required to resolve this matter with the Revdex.com.Sincerely,Michael *. J[redacted]Manager of Customer SupportJaz2.co

Dear [redacted] Following up on Complaint ID# [redacted] spoke with Michael J[redacted] in our Customer Success department and here are his notes,"I spoke to [redacted] yesterday (4/21/15) and she said she requested cancellation months ago, however, could not provide a...

specific date or channel for her request. I checked through our records and am unable to produce any evidence of her attempting to reach out prior to the case she filed on 4-21.She was unable to provide any emails, phone records, voicemails, or a case number about her cancellation. Further, she could not provide me a contact's full name or email address or extension. She mentioned she spoke with a 'Dan', but we don't and have not had a Dan working in account management.I am confident we would have some record indicating her request if it had happened, as this has never happened in my tenure." "Talked to customer today to cancel account.  Her payment for next billing cycle was 04-21-2015 so I need to refund that amount." She is no longer a customer of [redacted] and her account has been closed. I hope this clears up the Customer Complaint, feel free to let me know if you need anything else,Thanks,Brit Brit H[redacted] | CFO[redacted]   [redacted]