Sign in

JB Wireless & Jewelry

Sharing is caring! Have something to share about JB Wireless & Jewelry? Use RevDex to write a review
Reviews JB Wireless & Jewelry

JB Wireless & Jewelry Reviews (1)

Review: On saturday july ** 2013 I took the phone to this store jb wireless they said they do the repairs here they never mention to me that they have another guy who repairs phones for the store. So when I gave the phone to be repaired for a broken glass a samsung galaxy s 3 it was okay the LCD was in working conditions. So when I go pick up the phone 2 hours later I got it back they dont me the guy didnt show up and hes not available to fix the phones so I just took the phone home then I started to realize these guys try to fix my phone because the LCD wasnt working the screen would;nt turn on at all!!! so I got very upset I knew the phone was working the screen was turning on before I gave it in and they said that the phone was giving to them like that which is a lie.I even called the cops because I was very upset a repair that was suppose to be $60 now just turn to a repair of $200 they damage my LCD phone they didnt want to fix the phone for me for the price they gave me they said I have to pay for the whole repair if they send it to samsung so I got upset and here im I writing so you can help I want these people to pay this wont was so hard to pay off its not a cheap phone I need your helpDesired Settlement: I want them to give me a new samsung galaxy s 3 32gb phone because thats the phone they messed up for me or I want a compensation of $200 or more so I can get my phone fix for a real and authorized phone repair specialist

Business

Response:

The customer brought in a samsung galaxy s3 32gb to fix. The customer provided the part which is only the glass(digitizer). The day the phone was brought in for repair, the regular repair guy was not in our warehouse thus we had to send the phone to a different technician. (We don't do repairs in-store) After opening up the phone completely, the technician discovered that the phone had a motherboard problem. The actual connection input where the flex cable is connected between the lcd and the motherboard was damaged (3 out the 16 pin connector pins were broken/damaged). Depending on the impact of the drop, this can happen and happens most of the time when a phone is dropped. The technician then told me that unfortunately the repair would involve more than just the glass, the repair would now cost $200. I then told the tech to return the phone and informed him I would ask the customer if they still wanted to fix the phone. Upon relaying th e news to customer, they were very upset. They made a scene and then called the cops. We offered to do the repair for exactly the same amount the tech would charge but the customer was expecting us to pay for the repair. It is an unfortunate incident but the customer paid nothing for the time the tech spend diagnosing the phone/opening up the phone and also putting the phone back together. We tried to go out of way to help as much as we could but it is ultimately unfair for a business to pay $200 for a repair that was clearly not our fault.

Consumer

Response:

At this time, I have been contacted directly by JB Wireless & Jewelry regarding complaint ID [redacted], however my complaint has been resolved because:

[Your Answer Here]

My phone was taking care of [redacted] the company supervisor and im happy to inform that everything been resolved thank you so much Revdex.com I'm happy my phone got fixed I want to retire the complaint against this business thank you again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Check fields!

Write a review of JB Wireless & Jewelry

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

JB Wireless & Jewelry Rating

Overall satisfaction rating

Description: CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Address: 168 Glendale Ave, Woonsocket, Rhode Island, United States, 02895-6023

Phone:

Show more...

Web:

jumparoorentalsri.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with JB Wireless & Jewelry, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for JB Wireless & Jewelry

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated