JBBM Auto Sales

RE: [redacted] Case # [redacted] This is in response to the above referenced complaint JBBM Auto Sales is a used car dealershipAll vehicles are purchased “AS IS”At the time of purchase we ask all customers to test drive the vehicles and even allow customers to have the vehicle looked at by a mechanic of their choiceMs [redacted] and her significant other [redacted] came into the dealership on 4/to test drive a [redacted] ***They test drove the vehicle for a lengthy amount of timeThey were allowed to take the time they needed in order to inspect the vehicle to make a decision to purchase After Ms [redacted] and [redacted] test drove the vehicle and inspected it, Ms [redacted] decided to purchase the vehicle Gina W [redacted] completed the finance paper workMs [redacted] was satisfied with the monthly payments and the purchase price of the vehicleMs [redacted] left the dealership in the Chevy [redacted] completely satisfied On 5/Ms [redacted] called and spoke with MsW [redacted] in referenced to the vehicle losing power and not acceleratingMsW [redacted] forward this information over to MrM [redacted] the owner of the companyMrM [redacted] offered to come down the next morning to look at the vehicle with his mechanic even though the vehicle was purchased As IsMs [redacted] chose to have a mechanic closer to her home look at and fix the vehicle JBBM strives to provide excellent customer service at all timesEnclosed are the signed documents by Ms [redacted] for the following: Delivery Confirmation Waiver of Service Contract As Is Agreement Buyers Guide If you have any questions or concerns please don’t hesitate to contact me at [redacted] or respond by email at [redacted] Sincerely, Luis M [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am from Baltimore, MD and JBBM Auto Sales is located in Spotsylvania, VA, that is a hour drive one wayThe day I purchased the vehicle, yes I was allowed to test drive it but I WAS NOT offered the option to drive the vehicle back to Baltimore, MD to take it to a mechanic and have it looked atAlso, on 5/4/16, the first time the [redacted] broke down, the engine light came on with a message reading "reduced engine power" and the codes were checked to see exactly what was wrongThere were codes that came upI called JBBM and spoke with Gina W [redacted] and let her know what it saidShe asked me to check around for the cost of parts and labor to get it fixedI called the [redacted] dealership in Baltimore and they gave me a price of $plus tax for parts and laborI called back to JBBM Auto Sales and told Gina W [redacted] the cost and I was told that that was too much and MrM [redacted] was not paying that muchI only took the [redacted] to another mechanic because I was told by Gina W*** to find a cheaper mechanic and if I couldn't then MrM [redacted] would come the next morning with a mechanicI need my vehicle for work and because I didn't want to miss work the following day, which I did anyway, I found a mechanic that was willing to do the labor for $175, that is $less than the Chevy dealershipMrM [redacted] still didn't want to pay for the parts but did offer to pay the labor, in which he only paid $of thatAlso, I took the [redacted] for inspection on 5/12/and it failed but I have documentation from JBBM stating that it was inspected in Virginia in March and passed which leaves me to believe that JBBM Auto Sales had a bogus inspection done on the TahoeI have attached a copy of both inspection documents.Because of the problems with this [redacted] breaking down, I was forced to spend over $more in towing fees, rental cars, and parts and labor, in addition to fixing the issues from the failed inspection that JBBM Auto Sales document says it passed.Regards, [redacted]

On April 30, I purchased a *** *** from JBBM Auto Sales, LLC in Spotsylvania, VA On May 5, the *** broke down and I had to get it towed to a repair shop and fixedThe towing fee was $110.00, parts was $and the labor was $The owner Luis, agreed to pay the labor costs but instead only paid $Then on May 8, 2016, the *** broke down again, which resulted in another tow costing me $I spoke with a gentleman who had purchased the vehicle days before I did and he stated that he returned the *** the same day because it had major problemsWhen I bought the vehicle I was NOT told of any issues with the vehicleThe *** broke down again on May 10, and had me stuck on I-and had to get towed once againWhile sitting on the side of the road I called their office and spoke with Gina W***, the finance manger and informed her that I was sitting on the side of the road and that I will be returning the vehicle and to please

RE: *** *** Case #*** This is in response to the above referenced complaint. JBBM Auto Sales is a used car dealershipAll vehicles are purchased “AS IS”At the time of purchase we ask all customers to test drive the vehicles and even allow customers to have the vehicle
looked at by a mechanic of their choiceMs*** *** and her significant other *** came into the dealership on 4/to test drive a *** *** ***They test drove the vehicle for a lengthy amount of timeThey were allowed to take the time they needed in order to inspect the vehicle to make a decision to purchase. After Ms*** and *** test drove the vehicle and inspected it, Ms*** decided to purchase the vehicle. Gina W*** completed the finance paper workMs*** was satisfied with the monthly payments and the purchase price of the vehicleMs*** left the dealership in the Chevy *** completely satisfied. On 5/Ms*** called and spoke with MsW*** in referenced to the vehicle losing power and not acceleratingMsW*** forward this information over to MrM*** the owner of the companyMrM*** offered to come down the next morning to look at the vehicle with his mechanic even though the vehicle was purchased As IsMs*** chose to have a mechanic closer to her home look at and fix the vehicle. JBBM strives to provide excellent customer service at all timesEnclosed are the signed documents by Ms*** for the following:1. Delivery Confirmation2. Waiver of Service Contract3. As Is Agreement4. Buyers Guide If you have any questions or concerns please don’t hesitate to contact me at*** or respond by email at ***Sincerely,Luis M***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am from Baltimore, MD and JBBM Auto Sales is located in Spotsylvania, VA, that is a 2 hour drive one way. The day I purchased the vehicle, yes I was allowed to test drive it but I WAS NOT offered the option to drive the vehicle back to Baltimore, MD to take it to a mechanic and have it looked at. Also, on 5/4/16, the first time the [redacted] broke down, the engine light came on with a message reading "reduced engine power" and the codes were checked to see exactly what was wrong. There were 2 codes that came up. I called JBBM and spoke with Gina W[redacted] and let her know what it said. She asked me to check around for the cost of parts and labor to get it fixed. I called the [redacted] dealership in Baltimore and they gave me a price of $736.94 plus tax for parts and labor. I called back to JBBM Auto Sales and told Gina W[redacted] the cost and I was told that that was too much and Mr. M[redacted] was not paying that much. I only took the [redacted] to another mechanic because I was told by Gina W[redacted] to find a cheaper mechanic and if I couldn't then Mr. M[redacted] would come the next morning with a mechanic. I need my vehicle for work and because I didn't want to miss work the following day, which I did anyway, I found a mechanic that was willing to do the labor for $175, that is $86.00 less than the Chevy dealership. Mr. M[redacted] still didn't want to pay for the parts but did offer to pay the labor, in which he only paid $43.00 of that. Also, I took the 2003 [redacted] for inspection on 5/12/16 and it failed but I have documentation from JBBM stating that it was inspected in Virginia in March 2016 and passed which leaves me to believe that JBBM Auto Sales had a bogus inspection done on the 2003 Tahoe. I have attached a copy of both inspection documents.Because of the problems with this [redacted] breaking down, I was forced to spend over $1600.00 more in towing fees, rental cars, and parts and labor, in addition to fixing the issues from the failed inspection that JBBM Auto Sales document says it passed.Regards,
[redacted]

RE: [redacted] Case #[redacted]
 
font-size: 12.8px; font-family: arial, sans-serif;">This is in response to the above referenced complaint.  JBBM Auto Sales is a used car dealership. All vehicles are purchased “AS IS”. At the time of purchase we ask all customers to test drive the vehicles and even allow customers to have the vehicle looked at by a mechanic of their choice. Ms. [redacted] and her significant other [redacted] came into the dealership on 4/30 to test drive a [redacted]. They test drove the vehicle for a lengthy amount of time. They were allowed to take the time they needed in order to inspect the vehicle to make a decision to purchase.  After Ms. [redacted] and [redacted] test drove the vehicle and inspected it, Ms. [redacted] decided to purchase the vehicle.  Gina W[redacted] completed the finance paper work. Ms. [redacted] was satisfied with the monthly payments and the purchase price of the vehicle. Ms. [redacted] left the dealership in the 2003 Chevy [redacted] completely satisfied.
 
On 5/4 Ms. [redacted] called and spoke with Ms. W[redacted] in referenced to the vehicle losing power and not accelerating. Ms. W[redacted] forward this information over to Mr. M[redacted] the owner of the company. Mr. M[redacted] offered to come down the next morning to look at the vehicle with his mechanic even though the vehicle was purchased As Is. Ms. [redacted] chose to have a mechanic closer to her home look at and fix the vehicle.
 
JBBM strives to provide excellent customer service at all times. Enclosed are the signed documents by Ms. [redacted] for the following:
1.       Delivery Confirmation
2.       Waiver of Service Contract
3.       As Is Agreement
4.       Buyers Guide
 
If you have any questions or concerns please don’t hesitate to contact me at[redacted] or respond by email at [redacted]
Sincerely,
Luis M[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am from Baltimore, MD and JBBM Auto Sales is located in Spotsylvania, VA, that is a 2 hour drive one way. The day I purchased the vehicle, yes I was allowed to test drive it but I WAS NOT offered the option to drive the vehicle back to Baltimore, MD to take it to a mechanic and have it looked at. Also, on 5/4/16, the first time the [redacted] broke down, the engine light came on with a message reading "reduced engine power" and the codes were checked to see exactly what was wrong. There were 2 codes that came up. I called JBBM and spoke with Gina W[redacted] and let her know what it said. She asked me to check around for the cost of parts and labor to get it fixed. I called the [redacted] dealership in Baltimore and they gave me a price of $736.94 plus tax for parts and labor. I called back to JBBM Auto Sales and told Gina W[redacted] the cost and I was told that that was too much and Mr. M[redacted] was not paying that much. I only took the [redacted] to another mechanic because I was told by Gina W[redacted] to find a cheaper mechanic and if I couldn't then Mr. M[redacted] would come the next morning with a mechanic. I need my vehicle for work and because I didn't want to miss work the following day, which I did anyway, I found a mechanic that was willing to do the labor for $175, that is $86.00 less than the Chevy dealership. Mr. M[redacted] still didn't want to pay for the parts but did offer to pay the labor, in which he only paid $43.00 of that. Also, I took the 2003 [redacted] for inspection on 5/12/16 and it failed but I have documentation from JBBM stating that it was inspected in Virginia in March 2016 and passed which leaves me to believe that JBBM Auto Sales had a bogus inspection done on the 2003 Tahoe. I have attached a copy of both inspection documents.
Because of the problems with this [redacted] breaking down, I was forced to spend over $1600.00 more in towing fees, rental cars, and parts and labor, in addition to fixing the issues from the failed inspection that JBBM Auto Sales document says it passed.
Regards,
[redacted]

Review: On April 30, 2016 I purchased a 2003 [redacted] from JBBM Auto Sales, LLC in Spotsylvania, VA 22551. On May 5, 2016 the [redacted] broke down and I had to get it towed to a repair shop and fixed. The towing fee was $110.00, parts was $211.99 and the labor was $175.00. The owner Luis, agreed to pay the labor costs but instead only paid $43.00. Then on May 8, 2016, the [redacted] broke down again, which resulted in another tow costing me $151.00. I spoke with a gentleman who had purchased the vehicle 9 days before I did and he stated that he returned the [redacted] the same day because it had major problems. When I bought the vehicle I was NOT told of any issues with the vehicle. The [redacted] broke down again on May 10, 2016 and had me stuck on I-95 and had to get towed once again. While sitting on the side of the road I called their office and spoke with Gina W[redacted], the finance manger and informed her that I was sitting on the side of the road and that I will be returning the vehicle and to please have Luis call me to resolve this issue but he never did. I now have to get a rental car which will cost me even more money. I have sent several emails and made phone calls to this business and all of my calls were answered until I stated that I wanted to return the vehicle and cancel the sale. Now when I call, there is no answer. I would like to return the vehicle and cancel the sale and to be reimbursed all of the money I spent because of the problems concerning this [redacted]. That total is estimated to be $992.99.Desired Settlement: Return the vehicle and cancel the sale and reimbursement of funds spent because of the vehicle's issues.

Business

Response:

RE: [redacted] Case #[redacted] This is in response to the above referenced complaint. JBBM Auto Sales is a used car dealership. All vehicles are purchased “AS IS”. At the time of purchase we ask all customers to test drive the vehicles and even allow customers to have the vehicle looked at by a mechanic of their choice. Ms. [redacted] and her significant other [redacted] came into the dealership on 4/30 to test drive a [redacted]. They test drove the vehicle for a lengthy amount of time. They were allowed to take the time they needed in order to inspect the vehicle to make a decision to purchase. After Ms. [redacted] and [redacted] test drove the vehicle and inspected it, Ms. [redacted] decided to purchase the vehicle. Gina W[redacted] completed the finance paper work. Ms. [redacted] was satisfied with the monthly payments and the purchase price of the vehicle. Ms. [redacted] left the dealership in the 2003 Chevy [redacted] completely satisfied. On 5/4 Ms. [redacted] called and spoke with Ms. W[redacted] in referenced to the vehicle losing power and not accelerating. Ms. W[redacted] forward this information over to Mr. M[redacted] the owner of the company. Mr. M[redacted] offered to come down the next morning to look at the vehicle with his mechanic even though the vehicle was purchased As Is. Ms. [redacted] chose to have a mechanic closer to her home look at and fix the vehicle. JBBM strives to provide excellent customer service at all times. Enclosed are the signed documents by Ms. [redacted] for the following:1. Delivery Confirmation2. Waiver of Service Contract3. As Is Agreement4. Buyers Guide If you have any questions or concerns please don’t hesitate to contact me at[redacted] or respond by email at [redacted]