J.B.J. Car Wash Inc.

On November 11, 2013, at approximately 2:00 PM, I travelled to the Water Works Car Wash located at [redacted] in San Antonio, TX. After arriving at the car wash and purchasing a wash, I situated my vehicle, as guided by the car wash employee in line to be washed.

After entering the wash, my vehicle began moving through the car wash at which time, approximately halfway through the wash; I heard a very loud grinding noise coming from the bottom of my vehicle as my vehicle moved forward through the wash. After a few seconds, my vehicle stopped moving forward as assisted by the car wash machine because something was caught underneath the vehicle and would not allow the vehicle to move forward freely.

During the above-mentioned, one of the car wash employees noticed what was taking place, shut the car wash machine off, approached my vehicle, and asked me what was wrong. I explained the above-mentioned sequence of events to him at which time; he looked under my vehicle and advised me there was a large object wedged between my vehicle and the car wash track mechanism.

During our conversation and his observation, several other car wash employees, including the Manager, [redacted], approached my vehicle, quickly looked under it, and told me to put my vehicle in gear and drive forward. After doing as instructed, I attempted to move my vehicle forward slowly but the vehicle struggled because whatever was wedged under the vehicle was still there.

[redacted] told me to put my vehicle in neutral at which time he and two other employees attempted to lift the front left corner of my vehicle in order to try and remove whatever was wedged under it. [redacted] and the other employees were not successful. After attempting to lift the vehicle, [redacted] instructed me to place my vehicle in reverse in order to free whatever was under it. After placing the vehicle in reverse, [redacted] advised me to reverse slowly. As I reversed, the vehicle struggled because whatever was wedged under the vehicle was still there but after several attempts to reverse, the vehicle became free.

After the vehicle was free to move, [redacted] advised me to exit the car wash at which time he told one of the car wash employees to wash the vehicle again and returned to his duties. After exiting the car wash, I parked my vehicle in the car wash parking area, next to the vacuums, and inspected my vehicle for damage.

Upon inspection, I noticed one of the heat shields located under my vehicle was torn from the above-mentioned sequence of events. After noticing the damaged heat shield, I located [redacted], pointed out the damage to him, and told him I wanted the damage part repaired. [redacted] looked at the damage, advised me to get a repair estimate, and bring the estimate to him and stated that his company would pay for the damages.

After departing the carwash, I took my vehicle directly to the [redacted] Collision Center located at [redacted] in San Antonio, TX, for a repair estimate. Mr. [redacted], the Estimator at [redacted], visually looked at the damage, took mine and my vehicle’s information, and advised to return the following morning so that he could place the vehicle on a vehicle lift in order to better assess the damage. I made an appointment with Mr. [redacted] for the following morning, November 12, 2013, at 8:30AM.

On November 12, 2013, at approximately 8:30 hours, I arrived at [redacted] Collision Center and Mr. [redacted] placed my vehicle on a vehicle lift and assessed the damage. I was present while Mr. [redacted] placed the vehicle on the lift and physically showed me the damage to the heat shield. After assessing the damage, Mr. [redacted] provided my with a written repair estimate totaling $374.31. $136.13 for the heat shield, $2.72 for the front shield clips, and $224.00 for labor.

On the same date, I traveled to the Water Works Car Wash located at [redacted] in order to provide [redacted] with the above-mentioned estimate and upon arriving at the car wash; I was advised by one of the car wash employees that [redacted] was off. When I asked the carwash employee when [redacted] would be back at work, the employee stated he was not sure. I left a copy of the estimate for [redacted] and requested that he call me once he returned. I asked the employee for [redacted]’s supervisor’s telephone number and was provided with Mr. [redacted] contact number ([redacted]). To date, I have not heard back from [redacted].

One the same date, I contacted Mr. [redacted] via telephone, explained the situation to him regarding my vehicle, at which time he requested I fax him a copy of the estimate which was faxed to Mr. [redacted] on November 12, 2013, at 2:41 PM. On November 14, 2013, I contacted Mr. [redacted] at which time he advised me he received the estimate but felt that the repair costs were excessive in price and referred me to [redacted] at [redacted] located at [redacted]d in San Antonio, TX. Mr. [redacted] stated they could probably fix my vehicle for much less but was not sure if they performed the type of work my vehicle required.

After ending the conversation, I checked [redacted]’s website and determined they would not be able to perform the type of work my vehicle needed. After checking the website, I called Mr. [redacted] back and advised him of the above-mentioned at which time he stated he spoke to [redacted] and determined they in fact did not do that type of work. Mr. [redacted] additionally stated he was going to look for another place that could repair my vehicle cheaper. I advised Mr. [redacted] that my vehicle was very low in mileage, that I hardly drove it, and that I wanted a certified [redacted] dealership to repair it because they are the only ones that have ever serviced my vehicle.

On November 15, 2013, I contacted Mr. [redacted] via telephone and he advised me that he needed to speak with his superior who was out of town and would not return until November 18, 2013, with regards to my vehicle.

On November 18, 2013, I contacted Mr. [redacted] via telephone at which time he advised me that he wanted to physically see my vehicle. On November 19, 2013, I took my vehicle to the Water Works located at [redacted] in San Antonio, TX, where Mr. [redacted] visually inspected my vehicle. After inspecting the vehicle, Mr. [redacted] advised me again that he needed to speak to his superior regarding the damage to my vehicle. During the conversation, I expressed my concern to Mr. [redacted] regarding the damage to my vehicle and lack of repair to my vehicle. Mr. [redacted] stated the repair cost to my vehicle was excessive and that he needed to find somewhere cheaper to repair it. I asked Mr. [redacted] for his company’s insurance information so that I could submit pictures of the damage, applicable police report, and file a claim. Mr. [redacted] refused to provide me with his company’s insurance information and stated he would be in contact with me.

On November 19, I contacted Mr. [redacted] via telephone and which time he stated he was working on getting my vehicle replaced and had called the [redacted] Collision Center, [redacted] Body Shop located at [redacted] in San Antonio, TX, and the [redacted] Collision Center located at [redacted] in San Antonio, TX, regarding the parts required to repair my vehicle.

Mr. [redacted] stated he called [redacted] and [redacted] as a regular customer, provided them with the part number ([redacted]) and was able to get a cheaper price on the parts but was waiting for [redacted] and [redacted] to call him back with regards to the labor rate.

After terminating my call with Mr. [redacted], I called [redacted] and [redacted] regarding the above-mentioned part and was quoted the same price as originally quoted by [redacted]. In fact, [redacted] advised me they did not carry the part because they did not sell [redacted] products and it would be cheaper for me to purchase the parts from [redacted] because if I purchased the parts from them, they had to mark them up because they had to purchase the parts from [redacted].

On November 20, 2013, I contacted Mr. [redacted] via telephone who stated he was still waiting for [redacted] and [redacted] to call him back and that he would contact me once he was contacted by them. Additionally, I advised Mr. [redacted] that I called [redacted] and [redacted] regarding the parts and advised him of my findings. Mr. [redacted] stated he was going to get a “better price” from [redacted] and [redacted].

Prior to terminating the telephone call, I expressed my concern to Mr. [redacted] because at this point, I felt as if he was being deceptive and told him I did not understand the problem. I stated that my vehicle was damaged at one of his facilities on November 11, 2013, and simply wanted my vehicle repaired at the [redacted] dealer. I also stated I had complied with all of his requests and to date, nothing had been done. I also advised Mr. [redacted] that I didn’t feel it was fair that I had to wait for him to find the parts cheaper. Mr [redacted] simply stated he “was working on it” and that he would be in contact with me.