JC Air Heating and Cooling

Although I do not agree with all of the "facts" that [redacted] claims, customer satisfaction is very important to us at JC-Air Heating and CoolingBeing in the air conditioning and heating business for over years, we take pride in our work and knowledge of service, repair and installation of heating and air conditioning systemsThe last thing we want is an unhappy customerI contacted [redacted] on Monday, July **We have an appointment scheduled for Monday, July [redacted] at 10AM to address his concerns

On August **, I installed a Dual Mini-Split Fujitsu System for *** *** which included a ONE year warranty from my companyWhile I was there, I also fixed his boiler AT NO CHARGE
In
the Spring/Summer of 2013, I returned to the customer's home to check the system as per his requestAs per our agreement, I went there free of chargeAfter checking out the system, we concluded that the system was working with no problemsHe used this system for all of the summer of without any complaintsIf this system was not installed properly, why would he wait for a whole summer to go by to contact me? At the end of summer of he contacted me again, knowing his warranty was just about upI told him to call me in the Spring when the weather was warmer again so that I could check his system for him
After several calls back and forth, I set up an appointment with *** *** for July *, I explained to him that I had several appointments for that day and that I needed him to be home when I got thereI called him one hour before I planned to get to his home at which point he said "No problem, I will be home." I arrived at *** ***'s home and he was not thereI called him for him to tell me that he would be home in minutesIn the meantime, I set up all of my equipment while I waited for him to arriveAfter minutes passed, I called him again for him to say that he was running errands and needed an additional minutes
I explained to *** *** that I had other appointments scheduled and could not wait for him to do his errandsI was planning to service his unit at no charge even though his warranty was up because he called me within the original one year time frameIf this appointment was so urgent to him, he would have made every point to be home when I got there*** *** is consistently late and expects me to wait for him as he did this to me on the other two occasions that I was at his homeMy time is just as precious as *** ***'s and have other customers who don't leave me waiting on their doorstep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The facts stated by JC-Air Heating and Cooling in his response are factually incorrect. First of all, JC-Air installed my AC in November of 2012 and not August as indicated. Since the installation was done close to Winter, I was not able to test it out until the Summer of 2013. I found out then that my newly installed AC was blowing hot air. That was when I immediately reached out to JC-Air to let him know that my AC was not working properly. He came to my house to resolve the issue after which my AC only worked for 3 weeks. I reached out to [redacted] (JC-Air) again to let him know what was going on. He promised to come take a look at it again and never did. I called him several times and sent him several emails which I have copies of. He kept on deliberately avoiding me until I called from a different number. Since he did not expect it to be me, he answered the phone immediately and was obviously surprised when it turned out to be me. He said he was going to come service my AC as soon as the weather got better. As expected, I never heard back from him again even when the weather got better. I called and emailed him persistently until he answered his phone and gave me some story about being involved in an accident. After literally pleading with him that I was getting married on Thursday, July [redacted] and was going to have family staying over at my house and as such needed my AC to be in working condition, he promised to try his best to come to my house on either Tuesday July [redacted] or Wednesday July [redacted] to fix my AC. I asked him repeatedly to give me a specific day and a time that he would be coming over to my house but as always he refused to commit to a day and time. I therefore made him aware that I was going to be very busy running errands because of my upcoming nuptials. I requested that he gave me at least a 2 hour notice before he showed up and I have the text message to prove that. He never did that but instead called me 30 - 35 minutes before he arrived at my home. I told him that I was out running errands as I had said I would and would try and get back home as soon as possible. I turned around immediately and headed back home. Unfortunately, there was a lot of traffic that day and it took me longer to get home than I had expected. He had a very bad attitude and left before I got home. My attempts to reach him again since has been futile. JC-Air has always been aware that my AC which he installed has never worked like it is supposed to for more than 3 weeks. As a customer, this has been a very frustrating and nightmarish experience especially given the very hot and humid conditions that we faced last summer and will be potentially facing this summer as well. This is not acceptable customer service at all. Even though I am very upset and frustrated, I would prefer an amicable solution to this problem rather than a long drawn-out legal battle. In this respect, all I am requesting as a customer who spent a lot of hard earned money with this business establishment (JC-Air Heating and Cooling) is for him to give me a day and time to come over to my house and resolve the AC problem to make sure that it is working like it is supposed to. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
 
Sincerely,
[redacted]

Although I do not agree with all of the "facts" that [redacted] claims, customer satisfaction is very important to us at JC-Air Heating and Cooling. Being in the air conditioning and heating business for over 25 years, we take pride in our work and knowledge of service, repair and installation of heating and air conditioning systems. The last thing we want is an unhappy customer. I contacted [redacted] on Monday, July **. We have an appointment scheduled for Monday, July ** at 10AM to address his concerns.

Review: I had JC-Air Heating and Cooling install a brand new 4-zone Fujitsu ductless A/C system at my residence over a year ago. Unfortunately the system has never worked like it is supposed to. The wall-mounted units blow hot air instead of cold air and I reached out to [redacted] of the company) over a year ago to notify him about it and get him to come service the system. He keeps telling me stories and avoiding my phone calls. After persistently calling him from different phone numbers, he eventually answered the phone not knowing it was me. Once he realized that it was me and he had been busted, he promised to come fix the issue today 1/*/2014. I told him that I was getting married in 2 days and as such will be running errands most of the day today so he should at least give a 2 hour notice before he shows up. Instead he calls me 30 minutes before he is about to show up. I explained to him that I was out running errands and could be home in about 45 minutes. I stopped all I was doing and headed back home. Unfortunately, there was a lot of traffic and I didn't get home until about an hour later. To my surprise he had left and all efforts to reach him has been futile. This is very poor customer service and highly acceptable. I paid [redacted] a lot of money to have the brand new ductless A/C system installed in my house and have never been able to enjoy it because it has never worked like it is supposed to. To compound the problem, I am getting married in a couple of days and I have family members staying over at my house. The weather has been extremely hot and humid and I do not even know how we are going to cope with no A/C. This has been a nightmare and a very frustrating experience and I want this issue resolved as soon as possible.Desired Settlement: I would like [redacted] to come service my A/C to make sure that it works the way it is supposed to. I am starting to have a feeling that the A/C system was not properly installed hence its inability to function properly.

Business

Response:

On August **, 2012 I installed a Dual Mini-Split Fujitsu System for [redacted] which included a ONE year warranty from my company. While I was there, I also fixed his boiler AT NO CHARGE.

In the Spring/Summer of 2013, I returned to the customer's home to check the system as per his request. As per our agreement, I went there free of charge. After checking out the system, we concluded that the system was working with no problems. He used this system for all of the summer of 2013 without any complaints. If this system was not installed properly, why would he wait for a whole summer to go by to contact me? At the end of summer of 2013 he contacted me again, knowing his warranty was just about up. I told him to call me in the Spring when the weather was warmer again so that I could check his system for him.

After several calls back and forth, I set up an appointment with [redacted] for July *, 2014. I explained to him that I had several appointments for that day and that I needed him to be home when I got there. I called him one hour before I planned to get to his home at which point he said "No problem, I will be home." I arrived at [redacted]'s home and he was not there. I called him for him to tell me that he would be home in 10 minutes. In the meantime, I set up all of my equipment while I waited for him to arrive. After 20 minutes passed, I called him again for him to say that he was running errands and needed an additional 30 minutes.

I explained to [redacted] that I had other appointments scheduled and could not wait for him to do his errands. I was planning to service his unit at no charge even though his warranty was up because he called me within the original one year time frame. If this appointment was so urgent to him, he would have made every point to be home when I got there. [redacted] is consistently late and expects me to wait for him as he did this to me on the other two occasions that I was at his home. My time is just as precious as [redacted]'s and have other customers who don't leave me waiting on their doorstep.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The facts stated by JC-Air Heating and Cooling in his response are factually incorrect. First of all, JC-Air installed my AC in November of 2012 and not August as indicated. Since the installation was done close to Winter, I was not able to test it out until the Summer of 2013. I found out then that my newly installed AC was blowing hot air. That was when I immediately reached out to JC-Air to let him know that my AC was not working properly. He came to my house to resolve the issue after which my AC only worked for 3 weeks. I reached out to [redacted] (JC-Air) again to let him know what was going on. He promised to come take a look at it again and never did. I called him several times and sent him several emails which I have copies of. He kept on deliberately avoiding me until I called from a different number. Since he did not expect it to be me, he answered the phone immediately and was obviously surprised when it turned out to be me. He said he was going to come service my AC as soon as the weather got better. As expected, I never heard back from him again even when the weather got better. I called and emailed him persistently until he answered his phone and gave me some story about being involved in an accident. After literally pleading with him that I was getting married on Thursday, July [redacted] and was going to have family staying over at my house and as such needed my AC to be in working condition, he promised to try his best to come to my house on either Tuesday July [redacted] or Wednesday July [redacted] to fix my AC. I asked him repeatedly to give me a specific day and a time that he would be coming over to my house but as always he refused to commit to a day and time. I therefore made him aware that I was going to be very busy running errands because of my upcoming nuptials. I requested that he gave me at least a 2 hour notice before he showed up and I have the text message to prove that. He never did that but instead called me 30 - 35 minutes before he arrived at my home. I told him that I was out running errands as I had said I would and would try and get back home as soon as possible. I turned around immediately and headed back home. Unfortunately, there was a lot of traffic that day and it took me longer to get home than I had expected. He had a very bad attitude and left before I got home. My attempts to reach him again since has been futile. JC-Air has always been aware that my AC which he installed has never worked like it is supposed to for more than 3 weeks. As a customer, this has been a very frustrating and nightmarish experience especially given the very hot and humid conditions that we faced last summer and will be potentially facing this summer as well. This is not acceptable customer service at all. Even though I am very upset and frustrated, I would prefer an amicable solution to this problem rather than a long drawn-out legal battle. In this respect, all I am requesting as a customer who spent a lot of hard earned money with this business establishment (JC-Air Heating and Cooling) is for him to give me a day and time to come over to my house and resolve the AC problem to make sure that it is working like it is supposed to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Although I do not agree with all of the "facts" that [redacted] claims, customer satisfaction is very important to us at JC-Air Heating and Cooling. Being in the air conditioning and heating business for over 25 years, we take pride in our work and knowledge of service, repair and installation of heating and air conditioning systems. The last thing we want is an unhappy customer. I contacted [redacted] on Monday, July **. We have an appointment scheduled for Monday, July ** at 10AM to address his concerns.