J.C. Higgins Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThis is another example of the dishonesty we have experienced from this dealership I spoke with Hann Financial after Sylvester told me that he convinced them to reduce our bill and it had not been reduced at all In the end I was able to reduce the bill because Hann sold the car without giving us the opportunity to have an adjuster inspect the car Hann is still charging us a $disposition fee which the Chrysler Dealership failed to advise us of and the Chrysler dealer should be responsible for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

PLEASE HAVE *** *** CALL ME , SO ICAN RESOLVE---DAVID M*** ###-###-#### XT ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
I have been requesting a hard copy of my final sales contract for over a month and have still never seen any paperwork showing a breakdown of all I am being charged for. I know I was charged taxes on this extra $1,and that amount should also be included in the refund check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will refund the tax amount that was charged on the $1000. We will mail out a check for that amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I tried to communicate with the business several times, over the phone and in person and no resolution was brought aboutThe business has $that is unable to be accounted for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In effort to maintain a positive relationship with *** ***, please have her mail me her receipts, so we can reimburse her for her detain. she can mail to my attention : David M*** *** *** *** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI am especially grateful to the Revdex.com for helping me resolve this matter, and I also wanted to especially thank MrDavid M***, who took the initiative to reach out to me, and did his best to make this situation rightAs such, I am removing my complaint and I have also deleted my negative Yelp review of the business.
Sincerely,
*** ***

I have spoken to the gentleman and looked at the report provided from GM, and there is no way the damage he I referring to was caused at the dealership. there are numerous nicks and scratches all over his bumpers that are obviously very old. It was also confirmed by his sales
representative that vehicle had this damage at the time it was turned in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I absolutely took my Vehicle into Chrysler for several attempts to repair(4) and they were unable to do so.In Addition, I sort help with NYS Lemon Law Atty.*** * *** but the were not helpfulBy the way Chrysler would not speak to or correspond with my Attorney I know that I'm responsible for my Loan with *** ***However, Chrysler misled me to believe that my New purchased Vehicle was Safe and reliable and under warranty but they Breached their warranty and could not make the repairs that should have never exist in a new Vehicle to begin with Now, how about Chrysler being responsible for selling me a New Vehicle with A Bad Transmission that they could not fix, and dangerous Antilock Brakes that Lock! The cost $39, How about that, thats the main IssueBefore 21,000miles the Transmission started to slip and the Brakes lock at randomIs this to be expected in a New Vehicle. Why is Chrysler allowed to do this? Are they not Liable for producing a dangerous product? There shouldn't be any fuss from Chrysler, with no remorseThey should be ready to make Compensate Moreover, many people have purchase this Vehicle and are having similar or even worse problems with Chrysler, Chrysler is bad but the is even worseCurrently there is a ClASS ACT LAW SUIT against Chrysler I will settle my debt with *** ***However, Chrysler have a Debt to settle with meThank you, In Advance for your help in this Matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We would be more than happy to fix your wheel when you are in NY. Please feel free to contact me at ###-###-#### a week before you plan to come to NY. Thanks, Patrick

Please have the customer call me so I can speak to them and try to get this resolved as soon as possible. David M*** ###-###-####Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've called several times and have been put on hold I also called and was told you were not available Give me a call ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have spoken to the customer and have agreed to repair the vehicle again

The customer in question came to us to pick up a new lease and we returned the Honda to Honda of Manhattan within a few days. The drop off of a lease return is a service dealers provide and since we are not a Honda dealer Honda of Manhattan is responsible for the "grounding" of said...

vehicle. He has stopped by several times and we have tried to assist him in any way possible.  Honda of Manhattan has gone out of business, and we no longer have a contact over there. Please let the customer know we are here to assist in any way possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 So am I getting back my trade in amount for my car? This is acceptable and unfair. You guys were unable to deliver a service therefore I should be entitled to either the book value of my car or my car back. You can't just take something from me and think that I lose all around the board. I am will to pat ny notes as primised in the contract or my due funds. Fair is fair. There is no place written in the contract that if you guys fail to deliver I lose. Sorry!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I ended up losing $5,519.19 because the only choice I was given was...

to trade in the used 2013 model ("they sold me with an open recall on 4/**/2015") for a new 2015 same make and model.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was "somewhat" satisfactory to me thanks to [redacted].With that said this matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has...

been resolved. David was understanding and took swift action in resolving this issue I thank him and his team for their quick response 
Sincerely,
[redacted]

In effort to resolve the issue and maintain positive customer relations we are refunding [redacted] the $1,000 disputed amount.  A check is being mailed to her.