Jcrew

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ORDER NUMBER: [redacted] I request to cancel the order for two consecutive daysBusiness didn't reply my message and request, I am still waiting for business to contact meIn two days I sent mail request to cancel the order, two days e-mails Business did not see it?I have to say business did not reply to my email.If business reply to my e-mail, won't appear these errors.I spent two days to contact business , he did not reply meIn this two consecutive days, the ORDER are not shipped, business can cancel the order, clearly this is business mistake is not my mistake.I asked for the forwarding company to return the itemsUnfortunately there is no such services, the Forwarding Company services provided only for shipping and receiving the goods, I tried but without success.Their response was due to the goods at present too many do not provide this service?I should declare that I'm an abroad customerI have to say because of business mistake to bring me a lot of troublePlease let me know solution how to solve the problem asapI hope to get a reasonable explanation and compensate my loss! As I said, I'm an abroad customer, if I return the goods to the United States by mail, I will pay at least $50!If business can't cancel the order, please give me a refundPlease don't let me pay for business mistakes, it is not fair.Please refund TOTAL $59.00Thanks [redacted] Why not cancel the orderWhy not reply informationWhy not admit mistakesWhy pass the buckWhy do this to meWhy is there no credibilityIf the shipment, is business fault, I spent two days in mail request to cancel the order, in this two days order is not shipped can cancel the order This is not my fault

Shopping at Smithaven Mall in [redacted] G***, NYI frequent there at times when shopping online just won't cut itBut to my dismay, on Sunday, November 8, I had the most upsetting experienceI was about to enter the JCrew store and was to the side and behind a nice couple of Caucasian complexionThe greeter at the front of the store, folding clothes, looked at them with the brightest of smiles and politely said hello as they enteredNow for me....I entered or seconds later and she glanced over to me and gave the biggest look of disgust, said nothing and put her head down and began folding her clothes once moreCompletely demoralizingI wanted to turn around and just cryThankfully I was alone and continued in, towards the back area to shop around the men's deptUnfortunately I just could not bring myself together and browseI was completely upset and disappointedI've been a JCrew shopper for the past few years nowI even have their credit card where the credit continues to riseHeck, I even shop online about twice a week and frequent their 5th Ave Store near my job on lunch breakYes, I love this place! Okay, I used to love this placeOne bad apple HAS ruined it for meSorry to say, but I thought JCrew would teach their employees to welcome one and welcome all, no matter the content of their skin, when shopping in their storesNever again for meI work extra hard for the money I make and spendJCrew just won't be the recipient of my money any longerI'll soon return to Smithaven mall, head towards JCrew and go directly across to B [redacted] R [redacted] c where they always smile and greet me like they appreciate me coming into their store to browse and purchase their products

Please accept this letter in response to your letter to the JCrew Group, dated 3/3/2014,enclosing the complaint filed by [redacted] with your officeWe apologize for any frustration Ms [redacted] has experienced with receiving a tracking number for her recent orderThe order was placed on 2/26/2014, it shipped on 3/1/2014,and it delivered to Ms [redacted] on 3/5/We have been in touch with Ms [redacted] directly to resolve and we consider the issue to be resolvedMs [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems she experiences .Sincerely, [redacted] JCrew / Madewell Customer Advocate

We apologize for any frustration here – we’ve replied to all of the customer’s emails, but they don’t seem to be receiving our responses for some reason (we recommend checking spam folders and email security settings – make sure [redacted] is on your safe senders list) Unfortunately, by the time we were contacted, it was too late to cancel the order as requested since it had already been processed for shipment We suggest returning the items for a refund As this was not caused by any sort of error on J.Crew’s part, we’re sorry to say we’re unable to offer any sort of additional compensation in this case [redacted] is welcome to contact us directly via email or phone if we can help with anything else Best, *** [redacted] J.CREW [redacted] [redacted]

Please accept this letter in response to your letter to J.Crew, dated 1/21/2014, enclosing the complaint filed by [redacted] with your office We apologize for any frustration Ms [redacted] has experienced with being charged for shipping and related tax on her recent purchaseOur records show that she has been issued the refund she requested on 1/ Ms [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems she experiences Sincerely, [redacted] J.Crew Customer Advocate

July 22, Dear [redacted] ,Please accept this letter in response to your letter to J.Crew, dated 7/14/2014, enclosing the complaint filed by [redacted] with your office.We apologize for any frustration [redacted] has experienced with her recent orders with usWe have been in touch with [redacted] and have addressed her concerns directly with herHer orders were shipped to an incorrect address due to an associate errorThis incorrect address has since been removed from her account and [redacted] was issued a refund for the orders on 7/1/and 7/2/ [redacted] is, as always, welcome to contact us directly at 24-7@)jcrew.com any time with any further questions or for faster resolution to any problems she experiences.Sincerely,Ashley S [redacted] J.CrewCustomer Advocate

Shopping at Smithaven Mall in [redacted] G[redacted], NY. I frequent there at times when shopping online just won't cut it. But to my dismay, on Sunday, November 8, 2015 I had the most upsetting experience. I was about to enter the JCrew store and was to the side and behind a nice couple of Caucasian complexion. The greeter at the front of the store, folding clothes, looked at them with the brightest of smiles and politely said hello as they entered. Now for me....I entered 1 or 2 seconds later and she glanced over to me and gave the biggest look of disgust, said nothing and put her head down and began folding her clothes once more. Completely demoralizing. I wanted to turn around and just cry. Thankfully I was alone and continued in, towards the back area to shop around the men's dept. Unfortunately I just could not bring myself together and browse. I was completely upset and disappointed. I've been a JCrew shopper for the past few years now. I even have their credit card where the credit continues to rise. Heck, I even shop online about twice a week and frequent their 5th Ave Store near my job on lunch break. Yes, I love this place! Okay, I used to love this place. One bad apple HAS ruined it for me. Sorry to say, but I thought JCrew would teach their employees to welcome one and welcome all, no matter the content of their skin, when shopping in their stores. Never again for me. I work extra hard for the money I make and spend. JCrew just won't be the recipient of my money any longer. I'll soon return to Smithaven mall, head towards JCrew and go directly across to B[redacted] R[redacted]c where they always smile and greet me like they appreciate me coming into their store to browse and purchase their products.

July 22, 2014
Dear [redacted],Please accept this letter in response to your letter to J.Crew, dated 7/14/2014, enclosing the complaint filed by [redacted] with your office.We apologize for any frustration [redacted] has experienced with her recent orders with us. We have been...

in touch with [redacted] and have addressed her concerns directly with her. Her orders were shipped to an incorrect address due to an associate error. This incorrect address has since been removed from her account and [redacted] was issued a refund for the orders on 7/1/14 and 7/2/14. [redacted] is, as always, welcome to contact us directly at 24-7@)jcrew.com any time with any further questions or for faster resolution to any problems she experiences.Sincerely,Ashley S[redacted] J.CrewCustomer Advocate

Shopping at Smithaven Mall in [redacted] G[redacted], NY. I frequent there at times when shopping online just won't cut it. But to my dismay, on Sunday, November 8, 2015 I had the most upsetting experience. I was about to enter the JCrew store and was to the side and behind a nice couple of Caucasian complexion. The greeter at the front of the store, folding clothes, looked at them with the brightest of smiles and politely said hello as they entered. Now for me....I entered 1 or 2 seconds later and she glanced over to me and gave the biggest look of disgust, said nothing and put her head down and began folding her clothes once more. Completely demoralizing. I wanted to turn around and just cry. Thankfully I was alone and continued in, towards the back area to shop around the men's dept. Unfortunately I just could not bring myself together and browse. I was completely upset and disappointed. I've been a JCrew shopper for the past few years now. I even have their credit card where the credit continues to rise. Heck, I even shop online about twice a week and frequent their 5th Ave Store near my job on lunch break. Yes, I love this place! Okay, I used to love this place. One bad apple HAS ruined it for me. Sorry to say, but I thought JCrew would teach their employees to welcome one and welcome all, no matter the content of their skin, when shopping in their stores. Never again for me. I work extra hard for the money I make and spend. JCrew just won't be the recipient of my money any longer. I'll soon return to Smithaven mall, head towards JCrew and go directly across to B[redacted] R[redacted]c where they always smile and greet me like they appreciate me coming into their store to browse and purchase their products.

Review: JCREW sent two of my orders to an address that has been out of date for a year and was not tied to the order at all. one of those orders included a gift card, which a JCREW phone associate said has been spent by whomever received and opened the mail addressed in my name. this is completely unacceptable. JCREW has not sufficiently addressed why they sent these two orders to a long out-of-date address not tied to the order. I question how many other customers they have done this to.Desired Settlement: I have been an excellent JCREW customer for many, many years. I request that they apologize for this inexcusable error; explain what they are doing to correct their data management system; and repay me for the total of both orders as well as the interest accrued on the return gift card (originally paid for with a JCREW credit card) and the time and suffering I have spent dealing with this issue. I also request that they publicly acknowledge this deficiency to all their customers because I'm sure I'm not the first/only customer who's been subject to this type of negligence.

Business

Response:

July 22, 2014 Dear [redacted],Please accept this letter in response to your letter to J.Crew, dated 7/14/2014, enclosing the complaint filed by [redacted] with your office.We apologize for any frustration [redacted] has experienced with her recent orders with us. We have been in touch with [redacted] and have addressed her concerns directly with her. Her orders were shipped to an incorrect address due to an associate error. This incorrect address has since been removed from her account and [redacted] was issued a refund for the orders on 7/1/14 and 7/2/14. [redacted] is, as always, welcome to contact us directly at 24-7@)jcrew.com any time with any further questions or for faster resolution to any problems she experiences.Sincerely,Ashley S[redacted] J.CrewCustomer Advocate