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J.D. Ballantine, Inc.

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J.D. Ballantine, Inc. Reviews (1)

On May 1, 2014, I placed an order via the internet. I had started on the webpage for Mayfield Florist in Mayfield, OH but somehow (and unknown to me) was redirected to a site for Wesley Berry Flowers in Michigan. My order was then sent to JD Ballantine Florist in Mentor to deliver. The choices for an arrangement were good better or best with the price increasing as you went up. I ordered the best arrangement and was charged $81.18. ($19.99 was a service fee and $13.20 was a handling charge.)The flowers that were actually delivered were the smallest possible arrangement. It was embarrassing because the recipient was our boss and we intended to send something impressive not cheap looking! Because I was unhappy with this I went to the JD store in Mentor and talked to the owner. The owner told me that there was nothing he could do for me because I had ordered online and it was through FTD. He showed me the instructions sent to him and it was to send an arrangement worth $36. He said he does not charge any service or delivery fee or S&H fee either. However, he admitted that he is aware that these online services misrepresent things to customers and just pocket the extra money, but too bad for me. I asked him why he did not tell FTD about these fraudulent practices and he just laughed and said they were aware of the fraud but there is nothing to be done about it. He is just as guilty of the fraud as the online company!I then tried to call Wesley Berry Flowers in Michigan at the telephone number listed on the receipt I received. I tried three times and all three times I got a voice recording instructing me to leave a message and they would call me back. I have waited several days to give them a chance to respond, but I have heard nothing.

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Description: Florists - Retail

Address: 8324 Mentor Ave., Mentor, Ohio, United States, 44060

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