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J.D. Byrider

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J.D. Byrider Reviews (180)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm not happy with the car I was sold to by jdbyrider/***The car is a piece of trash every other month its something wrong with the car I was soldI would like my contract canceled Regards, [redacted]

In the case of [redacted] , we have investigated this matter and found that Ms. [redacted] entered a contract for a 2005 Dodge Grand Caravan and financed it through CNAC on March 12th, 2014. Ms. [redacted] is asking for an extension on her payment and that all calls stop from CNAC. Although... CNAC makes every effort to assist their customers, it is common practice that continued communication is necessary when asking for an extension on payments. Since then, Ms. [redacted] has voluntarily surrendered her vehicle due to loss of income and can no longer afford such payment and was made aware of her obligation for the unpaid balance.The JD Byrider franchise appreciates Ms. [redacted] business and is sorry to lose her as a customer. However JD Byrider franchise puts a high priority on customer satisfaction and would not want to her to be unhappy with the purchase decision.Sincerely, [redacted] Regional Vice President

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] was upset regarding his vehicle/account Please note that since filing the complaint, this matter has been addressed [redacted] purchased a [redacted] on October 17, from the J.D Byrider franchise located in Reading, PA Management contacted [redacted] regarding the mileage on his vehicle A review of the original paperwork showed the correct mileage at the time of sale Management also spoke with him regarding his due dates While [redacted] is unable to change [redacted] ’s due dates, they will continue to assist him with ongoing payment arrangements The J.D Byrider/ [redacted] franchise would like to apologize to [redacted] for any inconvenience that he may have experienced.J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in his complaint to your office The J.DByrider/ [redacted] franchise will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider/ [redacted] Customer Service

Complaint Number [redacted] Customer [redacted] ***October 26th In response to the above complaint [redacted] has had ongoing mechanical issues with her vehicle We have attempted on each occasion to rectify the problem Unfortunately a similar problem, or at least similar symptoms persist We have spoken to [redacted] several times over the past couple of days, and have agreed to a collateral exchange on her accountShe identified a couple of vehicles she may be interested in, and we are currently working them through our mechanical reconditioning processWe will notify her when they are ready, and she can come see if they will be a suitable replacement for the vehicle she’s had concerns with [redacted] ’s been a good customer, and we look forward to resolving this matter with her

Ms [redacted] purchased her vehicle from JD Byrider in March of At the time of purchase the vehicle had 113,miles The vehicle was purchased with a year, 24,mile service agreement that covered the engine, transmission and many other items At this time we show that this vehicle is not covered by the service agreement because it has been over years since the date of purchase and over 24, miles As part of our service to all of our customers, we offer a preferred pricing program that gives our customers discounted repair costs once the service agreement has expired This preferred pricing program provides parts to repair their vehicle at our cost with no markup plus the sales tax and labor at $per hours, approximately half of what it would cost at most repair facilitiesJD Byrider's service manager has reached out to Ms [redacted] via email and made an offer of this preferred pricing to her We would be happy to do a free inspection and estimate of any repairs that may need to be completed The service department can be reached for an appointment at ###-###-####

In the case of [redacted] , we have investigated this matter with the full cooperation of the J.DByrider/CNAC franchise in question Mr [redacted] alleges that the CNAC franchise mistakenly withdrew a payment from an unauthorized account As a result, he would like for the payment to be refunded Mr [redacted] purchased a Nissan Xterra on December 10, from the J.D Byrider franchise located in San Antonio, TX Per management, the payment in question was promptly refunded upon being disputed by Mr [redacted] The CNAC franchise would like to apologize to Mr [redacted] for any inconvenience that this administrative error may have caused To receive reimbursement for any overdraft fees caused by this error, the CNAC franchise requests that Mr [redacted] provide them with bank statements outlining the fees accrued at his earliest convenience Mr [redacted] should be aware that in refunding this payment, records indicate that his account is now in delinquent status Management would also like to remind Mr [redacted] that the required insurance coverage on his account has lapsed At this time, it is recommended that Mr [redacted] contact CNAC management directly at 210-651-to discuss resolving the concerns regarding his account J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Mr [redacted] ’s dissatisfaction as expressed in his complaint to your office Unfortunately, the J.DByrider/CNAC franchise is unable to provide Mr [redacted] with the title to his vehicle until his account is paid in full The J.DByrider/CNAC franchise will continue to accommodate Mr [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him Thanks, J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] is upset regarding his vehicle As a result, he would like to have the vehicle repaired and for his remaining account balance to be forgiven [redacted] purchased a [redacted] on April 11, from the J.DByrider franchise located in Reading, PA The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued usePlease note that the service center has been diligent in addressing [redacted] ***’ mechanical concerns, and have upheld their service agreement obligations in fullJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] ***’ dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution Contrary to his original complaint, service records show that his vehicle has been in times not Further, he has had zero out of pocket expenses in the servicing of his vehicle The J.DByrider franchise will continue to stand behind their service agreement, and iscommittedto ensuring that [redacted] has safe transportationThanks,J.DByrider/ [redacted] Customer Service

In the case of [redacted] , we have investigated this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question ** [redacted] alleges she was treated rudely by a *** representative As a result, she would like for her contract to be cancelled ** [redacted] purchased a [redacted] on August 29, from the J.DByrider franchise located in [redacted] , PA Since filing the complaint, management has discussed this matter with the employee in question, and has instructed him on the expected customer service standards The [redacted] franchise would like to apologize to ** [redacted] for her unpleasant experience Please understand that J.DByrider/ [redacted] strives to achieve the satisfaction of each and every customer, and takes this matter seriously The J.D Byrider/ [redacted] franchise was sorry to learn of ** [redacted] ’s dissatisfaction as expressed in her complaint to your office Unfortunately, the [redacted] franchise is unable to adhere to ** [redacted] ’s request to have her contract cancelled ** [redacted] will be expected to fulfill her contractual obligations as agreed upon at the time of sale If ** [redacted] has any concerns moving forward, it is recommended that she contact store management directly at ###-###-#### The J.DByrider/ [redacted] franchise will continue to accommodate ** [redacted] to the best of their abilities, and hope to move forward amicably in their relationship with her Thanks, J.DByrider/ [redacted] Customer Service

We have made an appointment for the customer to bring the car into our shop for the needed repairs this afternoon We are pleased to cover these items under the purchased service agreement

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] is upset regarding her account As a result, she is requesting a refundMs [redacted] purchased a [redacted] on April 29, from the J.DByrider franchise located in Reading, PA In the spirit of customer service, the J.DByrider/CNAC franchise has agreed to Ms [redacted] ’s requested resolution At this time, it is recommended that she visit the Reading location at her earliest convenience J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office, and would like to apologize for any inconvenience that she may have experiencedThanks, J.DByrider/CNAC Customer Service

September 16, 2015Revdex.comRE: Complaint Response — [redacted] — Complaint # [redacted] purchased a Kia Sorrento on July, 5, for the amount of $13,The vehicle had 115,miles on it at the time of saleEvery vehicle sold by JD Byrider goes through a complete inspection and reconditioning process prior to being made available for saleIf a vehicle has a branded title, (i.eNot Actual Miles, Frame Damage, Theft, Salvage or many other brandings), it is not eligible to be sold at a JD Byrider dealershipThe reconditioning process inspects and repairs, if needed, brakes, engine, drivetrain, fuel system, A/C system, drive belts, tires and many other itemsA list can be provided upon requestIn addition, JD Byrider provides each customer upon purchase a limited month or 24,mile warrantyThat warranty is provided on each and every vehicle JD Byrider retailsCopy of the warranty can be provided upon request.Complaint: [redacted] states that she had to spend an "extreme amount of money" to make repairs to the Kia SorrentoShe also stated that the mechanic verified that the vehicle was never maintainedOur reconditioning process is designed to weed out the "bad" vehicles and only place vehicles on our sales lot that are as dependable as a vehicle with 100,000+ miles can possible beThat is why we are comfortable and willing to give each customer a month or 24,mile warranty on each vehicle soldAs a matter of fact, as of August 28, 2015, [redacted] had driven the Sorrento 28,miles, in just months, and has never brought the vehicle in to our service department for any mechanical work, warranty or otherwise[redacted] has also stated that she was delinquent due to our unwillingness to change her due dates on her finance contractUpon review of the payment records, [redacted] 's due date has been changed twice during the short existence of her contractFirst change per her request was completed on June 16, and she was currentThe second due date change request was denied on February 12, due to the delinquent status of her accountOn August 27, [redacted] called and spoke with meShe explained her problem and I stated that if she can provide documentation that her payroll dates have changed and her account was current, I would assist her in getting the payment date changedI also told her, just as my Branch Finance Manger has told her, that if her payroll dates had changed by the one week she has told us, then she would only reflect a day delinquency when in fact her delinquency was to daysI told her that this delinquency status could not continueShe complied with my request the next day and her payment date was changed on August 28, [redacted] stated that she has been treated like a criminalEvery customer closing is recorded via CDIn the closing every customer is told that CNAC has an on time payment policy which means there is no grace period, not even one dayIt is explained when the payments are due, and what is expected of our customerIt is explained in great detail during the closingIt is also explained that if they are one day late we will attempt to call them in addition to the references they provided to us for this purposeJD Byrider has gone to great lengths to train and provide scripts and other tools to be used in each facet of our businessThe most extensive training is in the area of collections to ensure that we are in compliance with the law and treat our customers with urgency but respectMy Branch Finance Manager has years of experience in this area and is involved in the training and supervision of her collection staffI have not had any other customer complaints regarding our collection activities since I have been with the companyAcross the country, JD Byrider and CNAC have a 95% customer satisfaction rating.Conclusion:I believe that [redacted] has been treated in a firm but fair manner that all our customers expect from usWhat we expect from our customer is explained in great detail in the closing, as is what the customer can expect from us during the term of their contractThis is from budgeting assistance, interest free mechanical repair financing as well as the lowest service labor and parts cost in the stateThese services are available to each and every one of our customersWhether they take advantage of these services is totally up to them.If you have any questions or concerns, please do not hesitate to contact meSincerely, John S*General Manager

From: CustomerService MailDate: Tue, Jan 5, at 10:AMSubject: PA Revdex.com - [redacted] - [redacted] - ResponseTo: [redacted] @myRevdex.com.orgCc: CustomerService Mail [redacted] *** - Please find enclosed the response for [redacted] If you have any questions feel free to email me or call me directly at ###-###-#### Thanks,Chris K***J.DByrider Systems

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] is upset regarding her vehicle As a result, she would like to be placed into a different vehicle [redacted] purchased a *** [redacted] on October 4, from the J.DByrider franchise located in Reading, PA The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Per management, Ms Fritter has not brought her vehicle in for a service appointment since purchasing If [redacted] is currently experiencing mechanical issues, it is recommended that she contact the service center at 610-777-and schedule an appointment The J.DByrider franchise will continue to stand behind their service agreement, and is committed to ensuring that [redacted] has safe transportation.J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, the J.D Byrider/ [redacted] franchise is unable to adhere to her requested resolution The J.DByrider/ [redacted] franchise will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/ [redacted] Customer Service

COMPANY SALES/CNAC MEMORANDUM April 28, TX— IH-North Revdex.com Complaint ID [redacted] Re: Account Number [redacted] In reference to the complaint filed by customer account # [redacted] , an adjustment form was submitted, when notified by the customer on the evening of 4/17/2015, to the accounting departmentThe customer was notified at the time of his request that the refund process could take up to daysThe payment adjustment was processed on 4/22/at 8:AMThe funds should be completely back into the customer's account todayHowever, at this time CNAC would like for the customer to discuss resolution to his past due account as soon as possible to avoid any further action necessary as the account is significantly past due todayCNAC looks forward to communicating with the customer to insure his account gets back on trackJ.DByrider strives to achieve the satisfaction of each and every customerThe J.DByrider/CNAC franchise was sorry to learn of the customer's dissatisfaction as expressed in his complaint to your officeThe CNAC franchise would like to remind the customer that maintaining an open line of communication is critical in the event that he is unable to adhere to the agreed upon payment scheduleThe J.DByrider/CNAC franchise will continue to accommodate the customer to the best of their abilities, and hope to move forward amicably in their relationship with him Sincerely, [redacted] Regional Vice President JD Byrider / CNAC TX

I have reviewed Mrs [redacted] complaint as well as her service history Our service department as not seen her car in service since March 23rd of I do see a note from her collector where we offered to help her get the vehicle inspected on June 15th of I do have a note in the system from February 23rd of where we did state that the cam shaft needed to be replaced and that we could not locate the part with any vendor at that time Our service department is open Monday thru Friday from 7:30am to 5pm and we would be more than happy to get the vehicle in service during those hours and see what we could do to help resolve Mrs [redacted] issue Please feel free to let her know she can contact service for this If she does not feel like they are taking care of her she can contact myself at [redacted] Thanks, Charlie Roster General Manager JD Byrider

Because of the long time frame between the initial complaint which was 2/23/2016, and today, JD Byrider can not commit to anything being paid in fullHowever, there will be zero up front charges to look into any issue If JD Byrider believes there to be an issue pertaining or caused by the initial repair not being completed, JD Byrider will assume responsibility for that repair With how much time and not knowing how many miles have been placed on the vehicle since the initial concern it is to difficult to determine what action needs to be taken without seeing the vehicle in service before hand As I stated on my last response we would be more than happy to get the vehicle in service and determine what actions need to be taken at this time Thanks, [redacted] General Manager [redacted]

They have not confirmed they would give me the vehicle back, I have to provide and itinerary and they "MAY" let me get back into the vehicle They did not say that if I can show I was out of town and make the payment they would definitely let me have the vehicle back

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding her
vehicle. As a result, she
would like to
be placed into a different vehicle
*** *** purchased a *** *** on October 4, from the J.DByrider
franchise located in Reading, PA. The
vehicle is covered by a month or 24,mile service agreement which mainly
covers the major components of the power trainWhile the J.DByrider
franchise understands that dealing with any mechanical issue can be
frustrating, a used automobile, like any mechanical device that is subject to
wear and tear, will require regular maintenance and repairs in order to ensure
its continued use. Per management, Ms
Fritter has not brought her vehicle in for a service appointment since
purchasing. If *** *** is currently
experiencing mechanical issues, it is recommended that she contact the service
center at 610-777-and schedule an appointment. The
J.DByrider franchise will continue to stand behind their service agreement,
and is committed to ensuring that *** ***has safe transportationJ.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to
learn of *** ***’s dissatisfaction as expressed in her complaint to your
office. Nevertheless, the J.D
Byrider/*** franchise is unable to adhere to her requested resolution. The J.DByrider/*** franchise will continue
to accommodate *** *** to the best of their abilities, and hopes to move forward
amicably in their relationship with herThanks,
J.DByrider/*** Customer Service

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding her previous account.
*** *** purchased a *** *** on July 27, from the J.DByrider
franchise
located in Reading, PA. At the
time of purchase, *** *** supplied a travehicle. Account notes indicate that there were issues
surrounding the title with the trade-in.
After unsuccessfully attempting to title the vehicle, the J.DByrider/CNAC
franchise and *** *** signed a mutual release. Per the terms of the agreement, both parties were released from any
further claims related to the transaction.
Also, *** ***’s trade- in vehicle was returned to her.
J.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to
learn of *** ***’s dissatisfaction as expressed in her complaint to your
office. Nevertheless, the J.DByrider
franchise is unable to adhere to her requested resolution. The
J.DByrider/*** franchise appreciated *** ***’s business,
and wishes her all of
the best in his future endeavors.Thanks,J.DByrider/*** Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They are lying I have the car fax that shows this vehicle was a total loss in and I live in StAugustine and the business is in Jacksonville so not all of my complaints on this vehicle was bought to JD Byrider's location and not once did they try to found another business to work with on my vehicleThe two mechanics that was contracted to work on behalf of JD Byrider said that they refuse to work with them due when they tell the customer what is wrong with the vehicle JD Byrider says differentI can prove documents to show a TOTAL LOSS in
Regards,
*** ***

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Description: Used Car Dealerships

Address: 4614 North Street, Jamesville, New York, United States, 13078

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www.imperialfamilyauto.com

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