first of all we did respond to the patrons lawyerWe offered the patron as a curtesy of $not because of any wrong doing we did not do anything wrong, but because we try and satisfy everyone, this was prior to his attorneys involvement The patron who also went on *** and complained about
us-leaves out some info that he put on that revistates he inspected his car before he left-which means if studs were broken as he states he would have knoalso leaves out that volvo rotated his tires that is how his studs were damagdid not mount his tire backwardsAlso not only our word but according to Volvo you do not need to replace a hub because of a damaged studs, you only replace the studsThe patron did refuse to return the so called damaged part one because in his own words his mechanic said the hub was oky and could be used if ever needed, I do not know of any store that would refund money without a damaged partWe have every right to ask for a part be returned to us if we are paying for it he refused and so our offer is no longer validOur attorney has advised us that the patron is committing liable and slander and we can bring legal suit against him, which we are discussingWe had informed the patron that we would be taking legal action against volvo once we had the damaged part and that is also why he refused We have answered his attorney we have not heard back from him, and we will always answerWe did not do anything wrong, the customer is trying to hurt our reputation which is grounds for our attorney to bring suitIf I can be of any further help I will answer and help out as honestly as I always haveIf you have a bad part and someone was willing no questions asked to return money why would you not want to return the part? So our offer to him is no longer valid we are sorry but we did not cause any damage it was the volvo dealerthank you also for your information first he wanted $now he is asking for over $700, I am sorry we couldnt work this out but we did try and helpThere is nothing more we can doHis review on *** also states that he is not going away, I am not sure what that means but we have tried to handle this nicely, and not bring suit, but he does not leave us any choice, we will have to turn this over for suit if he continues with his slanderous and liable comments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The facts as stated by the business are not true but merely a means to explain their actions and poor business habits and an attempt to discredit what actually happenedWe cannot explain what happened in this business transaction any better than is already on record. Our hope is that other customers will check with Revdex.com before having their car serviced at this business. If we have accomplished that goal, I feel we have done a service for others. Thank-you for your attention to this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am unsure of what untruths the patron is statidid offer him a customer satisfaction refund but he even admitted he did not want to return the part-you cannot get a refund of a damaged part without returning the pahave every legal right to ask for that part- secondly I have a return receipt from the patrons attorney stating we answered his attorney -the bill he submitted clearly states the tires were rotated by volvo -again I am not sure what he is referring to as untruths -yes I am answering his claims that is what I need to do to protect my reputation -i am not misleading anyone I am clearly stating the facts- you do not need to replace a hub on that vehicle if a stud is damaged -there was no damage to the hub and there was no proof of any wrong doing on jans med a cars part-upon speaking to our attorney he has advised us not to offer the refund -we did all we could do to satisfy him but we unfortunately could not do that and for that I am sorry-but to speak of us having bad business practices is not true again not sure of any other company that would have graciously offered such a large refund no questions asked, he refused and so the offer is no longer valid per our attorney adviceagain if I can supply any more info I would be happy to show a copy of the return receipt slip to his attorney that is signed by that attorneys office , the volvo invoice and any other information we may be able to providethank you for your time
first of all we did respond to the patrons lawyerWe offered the patron as a curtesy of $not because of any wrong doing we did not do anything wrong, but because we try and satisfy everyone, this was prior to his attorneys involvement The patron who also went on *** and complained about
us-leaves out some info that he put on that revistates he inspected his car before he left-which means if studs were broken as he states he would have knoalso leaves out that volvo rotated his tires that is how his studs were damagdid not mount his tire backwardsAlso not only our word but according to Volvo you do not need to replace a hub because of a damaged studs, you only replace the studsThe patron did refuse to return the so called damaged part one because in his own words his mechanic said the hub was oky and could be used if ever needed, I do not know of any store that would refund money without a damaged partWe have every right to ask for a part be returned to us if we are paying for it he refused and so our offer is no longer validOur attorney has advised us that the patron is committing liable and slander and we can bring legal suit against him, which we are discussingWe had informed the patron that we would be taking legal action against volvo once we had the damaged part and that is also why he refused We have answered his attorney we have not heard back from him, and we will always answerWe did not do anything wrong, the customer is trying to hurt our reputation which is grounds for our attorney to bring suitIf I can be of any further help I will answer and help out as honestly as I always haveIf you have a bad part and someone was willing no questions asked to return money why would you not want to return the part? So our offer to him is no longer valid we are sorry but we did not cause any damage it was the volvo dealerthank you also for your information first he wanted $now he is asking for over $700, I am sorry we couldnt work this out but we did try and helpThere is nothing more we can doHis review on *** also states that he is not going away, I am not sure what that means but we have tried to handle this nicely, and not bring suit, but he does not leave us any choice, we will have to turn this over for suit if he continues with his slanderous and liable comments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The facts as stated by the business are not true but merely a means to explain their actions and poor business habits and an attempt to discredit what actually happenedWe cannot explain what happened in this business transaction any better than is already on record. Our hope is that other customers will check with Revdex.com before having their car serviced at this business. If we have accomplished that goal, I feel we have done a service for others. Thank-you for your attention to this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am unsure of what untruths the patron is statidid offer him a customer satisfaction refund but he even admitted he did not want to return the part-you cannot get a refund of a damaged part without returning the pahave every legal right to ask for that part- secondly I have a return receipt from the patrons attorney stating we answered his attorney -the bill he submitted clearly states the tires were rotated by volvo -again I am not sure what he is referring to as untruths -yes I am answering his claims that is what I need to do to protect my reputation -i am not misleading anyone I am clearly stating the facts- you do not need to replace a hub on that vehicle if a stud is damaged -there was no damage to the hub and there was no proof of any wrong doing on jans med a cars part-upon speaking to our attorney he has advised us not to offer the refund -we did all we could do to satisfy him but we unfortunately could not do that and for that I am sorry-but to speak of us having bad business practices is not true again not sure of any other company that would have graciously offered such a large refund no questions asked, he refused and so the offer is no longer valid per our attorney adviceagain if I can supply any more info I would be happy to show a copy of the return receipt slip to his attorney that is signed by that attorneys office , the volvo invoice and any other information we may be able to providethank you for your time