From: [redacted] < [redacted] @ [redacted] .net>Date: Fri, Jul 22, at 11:AMSubject: Complaint # [redacted] RebuttalTo: [redacted] @myRevdex.com.org [redacted] My rebuttal is as follows:Attached find string of texts between Josh Miller, owner/operator of JDMiller LandscapingAlso attached are a few pictures taken a couple days after he "finished the job" (The last picture was taken two weeks after he finished the job)The job he did was definitely not a "good job"! He wants to give me $back and have some neighborhood kid do it for meOriginally I wanted him to come back and fix the jobWe are way past thatI have had a neighborhood kid do some of the work for me, however, he has not touched any of the edgingSince he wants me to have a neighborhood kid fix his job, obviously he doesn't think he did a professional job eitherYou hear all the stories about people taking advantage of the elderly but you never think it's going to happen to youIt will probably take a professional the better part of a day to redo all of the edgingThank you for listening to my story and I hope that because I have decided to pursue this situation that maybe a few other elderly people will be sparedThank YouSincerely, [redacted] ***Gilbertsville, PA ***###-###-#### [redacted] @ [redacted] .netVia Messenger:April 15, 2016, 4:09pm - ***Josh, I was able to get outside today I'm not a happy camperI won't ask you to come back again since you told me the other day that you felt all the other gardens were just fineThey are far from fine! Unfortunately your fine and my fine are worlds apart! The gardens along the house are ridiculously crooked! If you had done an excellent job I might have complained abt $more than you quoted but would next time have gotten a written quoteHowever, there will not be a next time! And I will not recommend you to anyone! Over the years our family has been in business for ourselves and granted you don't always please everyoneHowever, when someone complains we ALWAYS fixed things the way they should be fixed! I complained abt all the gardens, not just the lamppostAnyway, it is what it is! [redacted] All the rest of communication via text:April 22,2016, 6:22pm ***Josh, I thought I had put this incident behind meNOT! Every time I go outside for a walk and look at these gardens my blood pressure goes up to and the more upset I get about the job you've done and how much you charged us! Before I go into the edging crap I would like to know what pre-emergent you used before putting down the mulch? The amount of weeds that are coming up is insane! It hasn't even rainedNow, this edging! I've decided that it is not acceptableI've taken pictures and if you are happy with the job you've done and won't come back and FIX ALL THE EDGING PROPERLY (INCLUDING AROUND THE TREES BECAUSE I DON'T WANT TO HEAR THAT YOU CANT MAKE A CIRCLE AROUND THE TREES) AND DO SOMETHING WITH ALL THESE WEEDS, I WILL POST PICTURES ON SOCIAL MEDIA! AND I will post on YELP AS WELLSo, like I said, if you are happy with the job you've done I will post a not good review! Also, if you do come back and do a proper job, I will then post what a good job you've doneApril 22,2016, 6:51pm - MillerI don't understand why you are so upset, and I am sorry you feel that wayPutting down pre emergent was not ever discussed or in the priceYou were charged a fair price for the time and was there, standard landscaping rate in this area is 50/hr./per yard mulch I did take time to do the edging properly, I don't know if it filled in because of rain or wind or it was too shallow but I will come back and do it all by handI will say again unless you want to cut through your tree roots and kill your trees you can't edge it like you want unless you make it much widerI will come back to re-edge by hand and spray the weeds with round upPlease do not damage my reputation.April 22, 2016, 7:04pm - ***I don't want to damage your reputationI just want a job done properly and for what you charged it should be PERFECT! Also there is no reason why you are insisting that the roots are a problem around the treesYou need to make a slight trough around the edging and and then just go around the rootsAnd I've never heard of spreading mulch without putting pre-emergent down firstEdging is not affected where there are new roots and the roots don't go completely around the circle around the treesAnd, we didn't have any rain that I know ofAnyway I'm not arguing any moreIf you come back and DO THE JOB PROPERLY, I will praise you on social mediaApril 24,2016, 4:38pm - ***Josh, I do not want the weeds sprayed with Round UpYou need to pull the weeds with roots and spread [redacted] all over the mulchBut you can't get any on leavesAnd when you are finished spreading the [redacted] and you are all finished edging it needs to be watered down unless it's going to rainThe [redacted] should have been put under the mulchI appreciate you coming back to do the job right and you are going to need a lot of [redacted] so I will pay for that May 16, 2016, 1:54pm - ***When will you be here to finish this job?May 17, 2016, 11am - ***So, I'm assuming your silence means that you have decided not to honor our agreement to fix the things you did at my house? I don't think that's a smart move.You begged me not to ruin your reputation when I asked you to fix thingsI am an old lady that is handicapped and can't do things myself and you said that you would return to correct things that you needed to correctI do have pictures and they are definitely not good advertisement for youYou asked me not to post them and ruin your reputation so obviously you agreed that the job was not goodWe discussed that you would return and correct the gardens (weeding, pre-emergent, and professional edging)I even offered to pay for the pre-emergent, PreenIn my day, you always corrected something that wasn't right with a job you had done! And you and I both know that what you did here at my property and the amt you charged was downright robbery! You obviously know in your heart and in your head that you need to fix this situation! So, the ball is in your court! You decide?!11:53amPs If it is not completed by this Friday, May 20, 2016, I will take actionMay 17, 2016, 12:26pm - MillerI am sorry that you feel this way but it was not robbery, I did alot of work there! I have not ignored you, I have just been extremely busyI feel you are being a bit rude to me when I've already agreed to come back on my own timeI did a large amount of cleanup with your son's debris as well as cutting back all the grasses and I did weed quite a bitAll that was Then I Edged with the edging machine and put down yards of mulchThe mulch was and the cost of edging and mulching was Plus I had to pay to dump the debrisThese prices are fair and to say I robbed you is an extreme overreachI understand you are unhappy with the edging and weeding but I still did it and have agreed to come back and do it by hand which is very time consumingI always want everyone to be happy, I am just on a very tight schedule right now and you are acting like I came through there with a bulldozerI will still come back as soon as I get timeAgainI am sorry you feel this way and I will correct it to your standards but please do not threaten me.May 17, 2016, 12:36pm - ***I don't call wanting something done right "threatening"! Also, the last I heard Hanover Gardens takes clippings for $0! I won't keep going back and forth like this! It's all 7th grade! However, I won't be a doormat! And , I won't wait until you are good and ready to do it! Because you are "so busy", you tell me when you can have it doneMay 17,2016, 12:53pm - MillerOk, I will get back to you after I take a look at my scheduleAnd Im sorry you are mistaken, New Hanover gardens takes clippings free if you are a resident of the township because they are part of a township programLandscapers have to pay $20-per truckload.May 17,2016, 1pm - ***Ok good to knowSo the extra $you charged to get rid of extra clippings was because you had truckloads of clippings! Ok, like I said good to knowThanksMay 17, 2016, 2pm - MillerNo, the was for the hours it took me to clean up all the clippings, cut down the grasses and weedI charged you to dump 2:42pm - MillerI have another proposal, since it looks like im too busy to get back there anytime soonHow bought I just send you a check for $100(for hrswith a company, or all day with a neighborhood kid) and you can pay someone else to do itI just don't want to argue and I am just too busy, I'm already behind where I want to be on my schedule.2:44pm - MillerThat way we can both call it even on this thing and no one losesMay 17, 2016, 2:58pm - ***NO! YOU SCREWED THIS UP, YOU NEED TO FIX ITASAP!May 17, 2016, 3:47pm - MillerNo need to yell, it was just a suggestionWhat I want to know is I did the exact same mulch work yrs ago and you were very happy with it and now it's junk? Using that tone with me is uncalled forThe fact is I did the work already and you basically want me to come do more work for free and lose out on other work and put myself behindI understand it ended up costing more than you thought, (I did give Eric a certain price but he dumped a bunch of extra work on me with no mention.)but because of that you are picking it apartI've been more than patient with you, I came back and re-edge that small bedI have suggested multiple solutions with which we could both be happy but you refuse to work with meMy final offer is I will send you a check for $And that's itI work hard and I don't deserve to be treated like some hackI understand weeds have come up, but I do not agree that the work was badI was going to re-edge to make you happy, not because I was scared of pictures.May 17, 2016, 3:54pm - ***You did not do the edging two years ago! I did the edging when I was still ableI'm treating you like a hack because you did work like a hack! You just stated in your last text that I should get a neighborhood kid to do it! If I wanted a neighborhood kid to do it I would have gotten them to do itI hired you because you were supposedly a professionalHowever, you did not do a professional job and you certainly are not acting professional! Either come and fix the job THIS WEEK or pay the consequences! Up to you!June 14, 2016, 5:28pm - ***Ok JoshI think I have been more than patient! I will give you until this Friday, June 17, If you have not shown up by then and done the edging weeding, and applied the pre-emergent in a professional manner I will be forced to take actionI will definitely put lots of pictures and explanations on social media and I will be contacting the Revdex.comSent from my [redacted]
From: [redacted] < [redacted] @ [redacted] .net>Date: Fri, Jul 22, at 11:AMSubject: Complaint # [redacted] RebuttalTo: [redacted] @myRevdex.com.org [redacted] My rebuttal is as follows:Attached find string of texts between Josh Miller, owner/operator of JDMiller LandscapingAlso attached are a few pictures taken a couple days after he "finished the job" (The last picture was taken two weeks after he finished the job)The job he did was definitely not a "good job"! He wants to give me $back and have some neighborhood kid do it for meOriginally I wanted him to come back and fix the jobWe are way past thatI have had a neighborhood kid do some of the work for me, however, he has not touched any of the edgingSince he wants me to have a neighborhood kid fix his job, obviously he doesn't think he did a professional job eitherYou hear all the stories about people taking advantage of the elderly but you never think it's going to happen to youIt will probably take a professional the better part of a day to redo all of the edgingThank you for listening to my story and I hope that because I have decided to pursue this situation that maybe a few other elderly people will be sparedThank YouSincerely, [redacted] ***Gilbertsville, PA ***###-###-#### [redacted] @ [redacted] .netVia Messenger:April 15, 2016, 4:09pm - ***Josh, I was able to get outside today I'm not a happy camperI won't ask you to come back again since you told me the other day that you felt all the other gardens were just fineThey are far from fine! Unfortunately your fine and my fine are worlds apart! The gardens along the house are ridiculously crooked! If you had done an excellent job I might have complained abt $more than you quoted but would next time have gotten a written quoteHowever, there will not be a next time! And I will not recommend you to anyone! Over the years our family has been in business for ourselves and granted you don't always please everyoneHowever, when someone complains we ALWAYS fixed things the way they should be fixed! I complained abt all the gardens, not just the lamppostAnyway, it is what it is! [redacted] All the rest of communication via text:April 22,2016, 6:22pm ***Josh, I thought I had put this incident behind meNOT! Every time I go outside for a walk and look at these gardens my blood pressure goes up to and the more upset I get about the job you've done and how much you charged us! Before I go into the edging crap I would like to know what pre-emergent you used before putting down the mulch? The amount of weeds that are coming up is insane! It hasn't even rainedNow, this edging! I've decided that it is not acceptableI've taken pictures and if you are happy with the job you've done and won't come back and FIX ALL THE EDGING PROPERLY (INCLUDING AROUND THE TREES BECAUSE I DON'T WANT TO HEAR THAT YOU CANT MAKE A CIRCLE AROUND THE TREES) AND DO SOMETHING WITH ALL THESE WEEDS, I WILL POST PICTURES ON SOCIAL MEDIA! AND I will post on YELP AS WELLSo, like I said, if you are happy with the job you've done I will post a not good review! Also, if you do come back and do a proper job, I will then post what a good job you've doneApril 22,2016, 6:51pm - MillerI don't understand why you are so upset, and I am sorry you feel that wayPutting down pre emergent was not ever discussed or in the priceYou were charged a fair price for the time and was there, standard landscaping rate in this area is 50/hr./per yard mulch I did take time to do the edging properly, I don't know if it filled in because of rain or wind or it was too shallow but I will come back and do it all by handI will say again unless you want to cut through your tree roots and kill your trees you can't edge it like you want unless you make it much widerI will come back to re-edge by hand and spray the weeds with round upPlease do not damage my reputation.April 22, 2016, 7:04pm - ***I don't want to damage your reputationI just want a job done properly and for what you charged it should be PERFECT! Also there is no reason why you are insisting that the roots are a problem around the treesYou need to make a slight trough around the edging and and then just go around the rootsAnd I've never heard of spreading mulch without putting pre-emergent down firstEdging is not affected where there are new roots and the roots don't go completely around the circle around the treesAnd, we didn't have any rain that I know ofAnyway I'm not arguing any moreIf you come back and DO THE JOB PROPERLY, I will praise you on social mediaApril 24,2016, 4:38pm - ***Josh, I do not want the weeds sprayed with Round UpYou need to pull the weeds with roots and spread [redacted] all over the mulchBut you can't get any on leavesAnd when you are finished spreading the [redacted] and you are all finished edging it needs to be watered down unless it's going to rainThe [redacted] should have been put under the mulchI appreciate you coming back to do the job right and you are going to need a lot of [redacted] so I will pay for that May 16, 2016, 1:54pm - ***When will you be here to finish this job?May 17, 2016, 11am - ***So, I'm assuming your silence means that you have decided not to honor our agreement to fix the things you did at my house? I don't think that's a smart move.You begged me not to ruin your reputation when I asked you to fix thingsI am an old lady that is handicapped and can't do things myself and you said that you would return to correct things that you needed to correctI do have pictures and they are definitely not good advertisement for youYou asked me not to post them and ruin your reputation so obviously you agreed that the job was not goodWe discussed that you would return and correct the gardens (weeding, pre-emergent, and professional edging)I even offered to pay for the pre-emergent, PreenIn my day, you always corrected something that wasn't right with a job you had done! And you and I both know that what you did here at my property and the amt you charged was downright robbery! You obviously know in your heart and in your head that you need to fix this situation! So, the ball is in your court! You decide?!11:53amPs If it is not completed by this Friday, May 20, 2016, I will take actionMay 17, 2016, 12:26pm - MillerI am sorry that you feel this way but it was not robbery, I did alot of work there! I have not ignored you, I have just been extremely busyI feel you are being a bit rude to me when I've already agreed to come back on my own timeI did a large amount of cleanup with your son's debris as well as cutting back all the grasses and I did weed quite a bitAll that was Then I Edged with the edging machine and put down yards of mulchThe mulch was and the cost of edging and mulching was Plus I had to pay to dump the debrisThese prices are fair and to say I robbed you is an extreme overreachI understand you are unhappy with the edging and weeding but I still did it and have agreed to come back and do it by hand which is very time consumingI always want everyone to be happy, I am just on a very tight schedule right now and you are acting like I came through there with a bulldozerI will still come back as soon as I get timeAgainI am sorry you feel this way and I will correct it to your standards but please do not threaten me.May 17, 2016, 12:36pm - ***I don't call wanting something done right "threatening"! Also, the last I heard Hanover Gardens takes clippings for $0! I won't keep going back and forth like this! It's all 7th grade! However, I won't be a doormat! And , I won't wait until you are good and ready to do it! Because you are "so busy", you tell me when you can have it doneMay 17,2016, 12:53pm - MillerOk, I will get back to you after I take a look at my scheduleAnd Im sorry you are mistaken, New Hanover gardens takes clippings free if you are a resident of the township because they are part of a township programLandscapers have to pay $20-per truckload.May 17,2016, 1pm - ***Ok good to knowSo the extra $you charged to get rid of extra clippings was because you had truckloads of clippings! Ok, like I said good to knowThanksMay 17, 2016, 2pm - MillerNo, the was for the hours it took me to clean up all the clippings, cut down the grasses and weedI charged you to dump 2:42pm - MillerI have another proposal, since it looks like im too busy to get back there anytime soonHow bought I just send you a check for $100(for hrswith a company, or all day with a neighborhood kid) and you can pay someone else to do itI just don't want to argue and I am just too busy, I'm already behind where I want to be on my schedule.2:44pm - MillerThat way we can both call it even on this thing and no one losesMay 17, 2016, 2:58pm - ***NO! YOU SCREWED THIS UP, YOU NEED TO FIX ITASAP!May 17, 2016, 3:47pm - MillerNo need to yell, it was just a suggestionWhat I want to know is I did the exact same mulch work yrs ago and you were very happy with it and now it's junk? Using that tone with me is uncalled forThe fact is I did the work already and you basically want me to come do more work for free and lose out on other work and put myself behindI understand it ended up costing more than you thought, (I did give Eric a certain price but he dumped a bunch of extra work on me with no mention.)but because of that you are picking it apartI've been more than patient with you, I came back and re-edge that small bedI have suggested multiple solutions with which we could both be happy but you refuse to work with meMy final offer is I will send you a check for $And that's itI work hard and I don't deserve to be treated like some hackI understand weeds have come up, but I do not agree that the work was badI was going to re-edge to make you happy, not because I was scared of pictures.May 17, 2016, 3:54pm - ***You did not do the edging two years ago! I did the edging when I was still ableI'm treating you like a hack because you did work like a hack! You just stated in your last text that I should get a neighborhood kid to do it! If I wanted a neighborhood kid to do it I would have gotten them to do itI hired you because you were supposedly a professionalHowever, you did not do a professional job and you certainly are not acting professional! Either come and fix the job THIS WEEK or pay the consequences! Up to you!June 14, 2016, 5:28pm - ***Ok JoshI think I have been more than patient! I will give you until this Friday, June 17, If you have not shown up by then and done the edging weeding, and applied the pre-emergent in a professional manner I will be forced to take actionI will definitely put lots of pictures and explanations on social media and I will be contacting the Revdex.comSent from my [redacted]