[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
That is correct however, the alignment & or steering with my vehicle is still not fixed. After multiple attempts with the service department. I have 2 voicemail messages left from Jeff Wyler Fairfield collision stating that my car alignment was of alignment significantly and my wheel was cocked. I only took my vehicle to the collision department at fairfiled after Nissan claims advisor recommend I take it to another Nissan service department due to Jeff Wyler Fairfield claiming after 3 weeks of service with my vehicle they could not pinpoint an issue. This was after being told by the service department there was nothing wrong. Once again after having it checked at Jeff wyler fairfield collision and the tire adjusted it is still out of alignment once again as I type this message.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We replaced the customers crank sensor on 07/23/2016 per check engine code p0335 crank position sensor . Customer returned...
on 08/12/2016 and stated check engine light had returned. Technician found tab lock broken for crank sensor. This is a different sensor connector code P0725. We informed the customer and added RTV sealant, to the connector, and advised customer harness may be needed in the future.
I am of the opinion that a refund is not warranted because the original work performed corrected the initial sensor code.
Sincerely,
[redacted]
Director Fixed Operations
Jeff Wyler Fairfield
Ms. [redacted],
Below is the response from our [redacted] location.
To Whom It May Concern:
I received a call from the customer asking questions on his vehicle and he asked what is the normal price for brakes. I then told him I wasn’t sure for Infinit’s but on Nissan depending on if you...
need rotors or not it would be around $250-$260 for the service. He said okay I will make an appointment. I told him that before we would give him a final quote we needed to look at the vehicle. He understood.
The customer came in for the appointment stated he was waiting and left. I contacted the customer by phone call to inform him of the previous quote for brakes that was given to him and that the price remains the same. He said he did not have that quote he threw it away. I told him that I would print another one for him and he insisted to not do anything with the vehicle and park it out front. I told him that we hadn’t done anything to the vehicle yet and if that is what he wanted that is fine.
He picked up and left. He called me a hour or so later and was very loud with his words and stated that I was a liar and fraud. I tried to explain the situation to him that this is a Nissan dealer and that even though the two vehicles are similar they are in fact different. He was yelling at me at this time with harsh words so I told the customer that I needed to let him go and if he would like to talk to me instead of yell at me I would be more than happy to oblige. I then told the customer to have a great day and if he needed to talk further to call. That was the last that I had heard from him.
Sincerely,
[redacted]
Sincerely,
[redacted]
Jeff Wyler Automotive Family
Ms. [redacted]'s vehicle is under manufacturers warranty which enables her to take to any authorized Nissan dealership in the United States. While working on Ms. [redacted]'s Nissan, she was given alternate transpiration at no charge.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
[redacted] called me back 10/08 and we discussed her concerns. She was worried that we hurt her credit when she received the adverse action notice because she has great credit and has never received any letter of that nature before. I explained everything to her and I believe she is no longer...
concerned that we have negatively impacted her credit. She is actually going to meet with me on Saturday morning so I can go over her credit reports with her and show her what we did/did not do. Ms. [redacted] did not come in Saturday. I am hoping this means she is satisfied with what we discussed.
Sincerely,
[redacted]
General Sales Manager
Jeff Wyler [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I actually did want to meet with [redacted] and go over how they pulled my credit and verify nothing else was done to adversely affect my credit. Unfortunately , I became ill and could not make it into the dealership as planned, and have since been home sick all week. However, after speaking with [redacted] in-depth on the phone I will accept his response that the dealership only pulled my credit score once (as authorized by me) and did not submit a credit application to any third party. [redacted] did promptly contact me regarding this matter and I do appreciate that.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I previously filed a complaint that was closed and this is an update. Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their dodge location. The had already had my car for almost 5 days and had not sent it to their dodge dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] Dodge. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
The damage to my car needs to be repaired. Lack of communication or documentation needs to be fixed. Still awaiting owners manual for my vehicle. Staff needs to learn customer service and professionalism
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their dodge location. The had already had my car for almost 5 days and had not sent it to their dodge dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] Dodge. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?
The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.
My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of 3000.00 dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.
Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.
If you have any questions please let me know.
Regards,
[redacted]
Unhappy customer. Consistently being lied to and etc. Promises being made and not following through with them. Total shock, disappointed and very upset about my experience at this location. Thought this establishment really cared about there customers.
Update: vehicle dropped off Saturday for a service issue. As before, a loaner car was provided and the service dept. will also take a look at the scratch.
The owners manual did come in and will be placed in the car. The check was mailed and receipt confirmed by [redacted].
Thank you, [redacted] Jeff Wyler Automotive Family
Revdex.com:
Jeff Wyler had my car for two weeks and I have my vehicle back so I don't know how they can put the manual in the vehicle. They do not know what they are doing and obviously do not know that my vehicle has been picked up. Highly unhappy with the service. I do not feel like they care about their patrons and their is a lack of communication.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Another update on this customer. I spoke with her for a few moments yesterday (12/4) but she cut the call short because she was at work and told me she would call once she got off. She did not...
call back and also did not show up for her scheduled appt with [redacted]. She has missed 3 consecutive scheduled appts with them. The [redacted] waited at the dealership for nearly an hour after the appt time. I will update you again tomorrow when I reach out to her again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
ref Nissan corp next ---your choice. Then law suit against your possible.
I DID NOT SAY NO TO BRINGING IT INTO THEM FOR FURTHER CHECK ---I SAID NO TO TAKING IT TO ANOTHER DEALERSHIP FOR CHECKOUT WHICH WOULD COST ME AND THEY HAD NOTHING TO DO WITH THE PROBLEM TO BEGIN WITH !!!!
Regards,
[redacted]
Regarding the complaint filed by [redacted].
[redacted] traded in his [redacted] and purchased a new vehicle.
Sincerely, [redacted] Jeff Wyler Automotive Family
###-###-####
Bait and Switch"
Do not buy a car from this dealership they will try to rip you off. Went there to buy a used vehicle after choosing one, test driving and deciding was given a quote of $25,000 for 2013 Nissan Rogue. Blue book price is between $17,000-13,000. Offered 2,500 for my trade in. Unknown to the salesmen I had their internet ad which listed the same vehicle for $15,900 and that was the price I wanted. After talking to the manager salesman told me price was misquoted because of work down on vehicle but they countered with $17,500 which would include a warranty. I agreed signed intent form. FOUR Hours later we made it into do paperwork made the biggest misstake of my life not going over the contract and trusting the price was what we negotiated. Should have realized something was up when the guy doing the paperwork didn't go over the paperwork. Left with the car and son took it away to school when he came back two weeks later finally got paperwork back and discovered that JEFF WYLER [redacted] had a completely different price on contract and charged me for warranty. Dishonest and deceitful manager won't even talk to us. GO ANYWHERE ELSE so you don't get ripped off
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their [redacted] location. The had already had my car for almost 5 days and had not sent it to their [redacted] dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the [redacted] dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] ohio location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted]. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted]y [redacted], A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted]y because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted]y replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in [redacted] and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem. They have stated I accepted the warranty. What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want. I was NEVER given the option of purchasing this $900 option before purchasing the vehicle. During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $900 option that I did not request. I am still seeking a full $900 return of funds paid.
Regards,
[redacted]
[redacted], General Sales Manager, contacted Mr. [redacted]. He apologized for the lack of courtesy and thanked him for his...
purchase. He also stated that when his vehicle came do for its first oil change, the dealership would perform at “no charge” and we would re-clean his vehicle and refill his fuel tank.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
That is correct however, the alignment & or steering with my vehicle is still not fixed. After multiple attempts with the service department. I have 2 voicemail messages left from Jeff Wyler Fairfield collision stating that my car alignment was of alignment significantly and my wheel was cocked. I only took my vehicle to the collision department at fairfiled after Nissan claims advisor recommend I take it to another Nissan service department due to Jeff Wyler Fairfield claiming after 3 weeks of service with my vehicle they could not pinpoint an issue. This was after being told by the service department there was nothing wrong. Once again after having it checked at Jeff wyler fairfield collision and the tire adjusted it is still out of alignment once again as I type this message.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We replaced the customers crank sensor on 07/23/2016 per check engine code p0335 crank position sensor . Customer returned...
on 08/12/2016 and stated check engine light had returned. Technician found tab lock broken for crank sensor. This is a different sensor connector code P0725. We informed the customer and added RTV sealant, to the connector, and advised customer harness may be needed in the future.
I am of the opinion that a refund is not warranted because the original work performed corrected the initial sensor code.
Sincerely,
[redacted]
Director Fixed Operations
Jeff Wyler Fairfield
Ms. [redacted],
Below is the response from our [redacted] location.
To Whom It May Concern:
I received a call from the customer asking questions on his vehicle and he asked what is the normal price for brakes. I then told him I wasn’t sure for Infinit’s but on Nissan depending on if you...
need rotors or not it would be around $250-$260 for the service. He said okay I will make an appointment. I told him that before we would give him a final quote we needed to look at the vehicle. He understood.
The customer came in for the appointment stated he was waiting and left. I contacted the customer by phone call to inform him of the previous quote for brakes that was given to him and that the price remains the same. He said he did not have that quote he threw it away. I told him that I would print another one for him and he insisted to not do anything with the vehicle and park it out front. I told him that we hadn’t done anything to the vehicle yet and if that is what he wanted that is fine.
He picked up and left. He called me a hour or so later and was very loud with his words and stated that I was a liar and fraud. I tried to explain the situation to him that this is a Nissan dealer and that even though the two vehicles are similar they are in fact different. He was yelling at me at this time with harsh words so I told the customer that I needed to let him go and if he would like to talk to me instead of yell at me I would be more than happy to oblige. I then told the customer to have a great day and if he needed to talk further to call. That was the last that I had heard from him.
Sincerely,
[redacted]
Sincerely,
[redacted]
Jeff Wyler Automotive Family
Ms. [redacted]'s vehicle is under manufacturers warranty which enables her to take to any authorized Nissan dealership in the United States. While working on Ms. [redacted]'s Nissan, she was given alternate transpiration at no charge.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
[redacted] called me back 10/08 and we discussed her concerns. She was worried that we hurt her credit when she received the adverse action notice because she has great credit and has never received any letter of that nature before. I explained everything to her and I believe she is no longer...
concerned that we have negatively impacted her credit. She is actually going to meet with me on Saturday morning so I can go over her credit reports with her and show her what we did/did not do. Ms. [redacted] did not come in Saturday. I am hoping this means she is satisfied with what we discussed.
Sincerely,
[redacted]
General Sales Manager
Jeff Wyler [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I actually did want to meet with [redacted] and go over how they pulled my credit and verify nothing else was done to adversely affect my credit. Unfortunately , I became ill and could not make it into the dealership as planned, and have since been home sick all week. However, after speaking with [redacted] in-depth on the phone I will accept his response that the dealership only pulled my credit score once (as authorized by me) and did not submit a credit application to any third party. [redacted] did promptly contact me regarding this matter and I do appreciate that.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I previously filed a complaint that was closed and this is an update. Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their dodge location. The had already had my car for almost 5 days and had not sent it to their dodge dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] Dodge. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
The damage to my car needs to be repaired. Lack of communication or documentation needs to be fixed. Still awaiting owners manual for my vehicle. Staff needs to learn customer service and professionalism
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their dodge location. The had already had my car for almost 5 days and had not sent it to their dodge dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the dodge dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted] Dodge. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted] Dodge, A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted] because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted] replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in fairfield and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?
The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.
My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of 3000.00 dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.
Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.
If you have any questions please let me know.
Regards,
[redacted]
Unhappy customer. Consistently being lied to and etc. Promises being made and not following through with them. Total shock, disappointed and very upset about my experience at this location. Thought this establishment really cared about there customers.
Update: vehicle dropped off Saturday for a service issue. As before, a loaner car was provided and the service dept. will also take a look at the scratch.
The owners manual did come in and will be placed in the car. The check was mailed and receipt confirmed by [redacted].
Thank you, [redacted] Jeff Wyler Automotive Family
Revdex.com:
Jeff Wyler had my car for two weeks and I have my vehicle back so I don't know how they can put the manual in the vehicle. They do not know what they are doing and obviously do not know that my vehicle has been picked up. Highly unhappy with the service. I do not feel like they care about their patrons and their is a lack of communication.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Another update on this customer. I spoke with her for a few moments yesterday (12/4) but she cut the call short because she was at work and told me she would call once she got off. She did not...
call back and also did not show up for her scheduled appt with [redacted]. She has missed 3 consecutive scheduled appts with them. The [redacted] waited at the dealership for nearly an hour after the appt time. I will update you again tomorrow when I reach out to her again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
ref Nissan corp next ---your choice. Then law suit against your possible.
I DID NOT SAY NO TO BRINGING IT INTO THEM FOR FURTHER CHECK ---I SAID NO TO TAKING IT TO ANOTHER DEALERSHIP FOR CHECKOUT WHICH WOULD COST ME AND THEY HAD NOTHING TO DO WITH THE PROBLEM TO BEGIN WITH !!!!
Regards,
[redacted]
Regarding the complaint filed by [redacted].
[redacted] traded in his [redacted] and purchased a new vehicle.
Sincerely, [redacted] Jeff Wyler Automotive Family
###-###-####
Bait and Switch"
Do not buy a car from this dealership they will try to rip you off. Went there to buy a used vehicle after choosing one, test driving and deciding was given a quote of $25,000 for 2013 Nissan Rogue. Blue book price is between $17,000-13,000. Offered 2,500 for my trade in. Unknown to the salesmen I had their internet ad which listed the same vehicle for $15,900 and that was the price I wanted. After talking to the manager salesman told me price was misquoted because of work down on vehicle but they countered with $17,500 which would include a warranty. I agreed signed intent form. FOUR Hours later we made it into do paperwork made the biggest misstake of my life not going over the contract and trusting the price was what we negotiated. Should have realized something was up when the guy doing the paperwork didn't go over the paperwork. Left with the car and son took it away to school when he came back two weeks later finally got paperwork back and discovered that JEFF WYLER [redacted] had a completely different price on contract and charged me for warranty. Dishonest and deceitful manager won't even talk to us. GO ANYWHERE ELSE so you don't get ripped off
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Update: I received my car back yesterday 11-14-14 after the dealership having my var for two weeks. I requested that Jeff Wyler address my concerns about a chattering or ticking sound coming from my engine. Since my car is still under warranty they were going to take care of the issue. After they had my car friday thru Tuesday, and I heard nothing from them, I contacted them. The told me that since it was warranty work it would need to be serviced at their [redacted] location. The had already had my car for almost 5 days and had not sent it to their [redacted] dealership. Times were promised and never fullfilled these time limits. The dealership did provide me with a rental car, much smaller then my vehicle so it was very hard to transport my children. I received word that the [redacted] dealership found nothing wrong with my vehicle and they were sending it back to their [redacted] ohio location. It arrived back on a friday night and I was told that is was going to be sent to a competing dealer for a second opinion, this was friday November 7th. Having once again not heard from the dealership all weekend and into the next week I placed a call to them on Tuesday November 11th. It took me 4 calls to get a person to speak with as every other time I called I was sent to voicemail. When I finally spoke to someone he said oh yeah we sent your car out to another dealership but the Managers working on your car are not in today because one is on vacation and one is sick. So I asked where my car was sent and the Service guy said he had no idea. He called the guy that was out sick, [redacted], and was told that my car in fact had not been sent out yet it was still at their dealership and would be sent out the following morning to [redacted]. I said fine. I called the following day and asked if they had heard anything since I was told I would be kept in the loop but no one called me. They said yeah your car is at [redacted]y [redacted], A different dealer then they had told me the previous day. I said ok. Thursday November 13th I finally called [redacted]y because I was getting nowhere with Jeff Wyler and the Service department told me that they have not worked on my vehicle yet because the people from Jeff Wyler told them it was ok to take as long as they need. I was shocked seeing as how Jeff Wyler had my car for two weeks already. I finally got my car back after [redacted]y replaced a Rocker Arm in my engine, which I was told by [redacted] if that had not been replaced the engine would have seized up and had to have been replaced. I am ver disappointed in Jeff Wyler in [redacted] and would never recommend them to anyone. I have a scratch down the back side of my car that I noticed this morning since when I picked up my car last night it was dark. Not only have they lied about everything but they damaged my car.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem. They have stated I accepted the warranty. What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want. I was NEVER given the option of purchasing this $900 option before purchasing the vehicle. During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $900 option that I did not request. I am still seeking a full $900 return of funds paid.
Regards,
[redacted]
[redacted], General Sales Manager, contacted Mr. [redacted]. He apologized for the lack of courtesy and thanked him for his...
purchase. He also stated that when his vehicle came do for its first oil change, the dealership would perform at “no charge” and we would re-clean his vehicle and refill his fuel tank.