The issue here was a leak on the back flow valve side of the pool equipment (it had nothing to do with the pool itself) It was a minor leak but did take to long to get repaired The leak has been corrected, the client was given $for the inconvenience Thx
Mr. [redacted] is a past client whos project was done minus a pool light and back wash valve and this was to be done by Murray and Sons upon his return to Arizona. Instead of allowing Murray and Sons to do the work, Mr. [redacted] called and used an unlicesed poolman introduceted to him by us to repalce...
his light and at this time (the area of concern is under pavers and 4 feet of dirt/ab/sand the light looks to have leaked and caused a sink hole under the pavers. This leak and corresponding sink hole had absolutley nothing to do wth the work completed by Murray and Sons and became an issue months after the install and weeks after the light was removed by Mr. [redacted] pool guy. Murray and Sons offers to open up the area, inspect and get a thrid party professional opinion and Mr. [redacted] has refused this offer unless we accept responsibility for the pool guys error and that we cannot do. We anticipate this will be resolved once the ROC is involved and is able to expalin to Mr. [redacted] that we are not liable for a third parties actions even if he did work for us at one point because we did not direct him to do the work, again Mr. [redacted] did. [redacted]Murray and Sons Construction LLCAZ ROC [redacted]Sales Manager
The issue here was a leak on the back flow valve side of the pool equipment (it had nothing to do with the pool itself) It was a minor leak but did take to long to get repaired The leak has been corrected, the client was given $for the inconvenience Thx
Mr. [redacted] is a past client whos project was done minus a pool light and back wash valve and this was to be done by Murray and Sons upon his return to Arizona. Instead of allowing Murray and Sons to do the work, Mr. [redacted] called and used an unlicesed poolman introduceted to him by us to repalce...
his light and at this time (the area of concern is under pavers and 4 feet of dirt/ab/sand the light looks to have leaked and caused a sink hole under the pavers. This leak and corresponding sink hole had absolutley nothing to do wth the work completed by Murray and Sons and became an issue months after the install and weeks after the light was removed by Mr. [redacted] pool guy. Murray and Sons offers to open up the area, inspect and get a thrid party professional opinion and Mr. [redacted] has refused this offer unless we accept responsibility for the pool guys error and that we cannot do. We anticipate this will be resolved once the ROC is involved and is able to expalin to Mr. [redacted] that we are not liable for a third parties actions even if he did work for us at one point because we did not direct him to do the work, again Mr. [redacted] did. [redacted]Murray and Sons Construction LLCAZ ROC [redacted]Sales Manager