When Mr. [redacted]s wife called she was told of the $75.00 service call charge. We tell all our customers that. On 7/21/17 we serviced the equipment and charged $129.05 for the service call and filters. Mrs. [redacted] paid the serviceman. After the servicemen left Mr. [redacted] then called the office and...
complained about not being told about the $75.00 service call charge when they made the appointment. It was explained to him again, after continuing to complain on 7/24/17 we refunded his $75.00 and only charged him $54.05 for the filters. Pete B[redacted]General ManagerRayne of Phoenix
We installed the system on April 21 2016. The installer was planning to install it in the garage. When he got there and looked at the job he told Mrs. [redacted] he had to trench under the sidewalk and by her bushes by the garage. She was upset about the bushes and what the HOA would say. So the...
installer told her it could be installed behind wall in the backyard. (which was a much bigger job) and she said ok. On July 15th she called about the warranty and said the lid to the salt tank was warping. We told her the warranty is valid and the unit would be covered by warranty even though the unit was outside. She was asked what we could do to make her happy by Christy in the office and she said if we paid for an enclosure to be built by her handyman that would satisfy her. We replaced the salt tank lid and paid her handyman to build a cover around the unit to protect it from the sun. As far as the salt goes we told her we do not deliver less than full bags of salt and she was delivered a full bag and we explained to her the salt will dissolve into the water which will deplete some of the dry salt. As a courtesy Christy agreed to give her credit on the bag of salt (which we did deliver) and Mrs. [redacted] decided that instead of putting the salt in the salt tank she wanted it left on the side of the unit and we told her that would be no problem. She then called @ a week later and asked for us to take her OFF of the salt route and that is the last we heard from her. Pete B[redacted]General ManagerRayne of Phoenix[redacted]
When Mr. [redacted]s wife called she was told of the $75.00 service call charge. We tell all our customers that. On 7/21/17 we serviced the equipment and charged $129.05 for the service call and filters. Mrs. [redacted] paid the serviceman. After the servicemen left Mr. [redacted] then called the office and...
complained about not being told about the $75.00 service call charge when they made the appointment. It was explained to him again, after continuing to complain on 7/24/17 we refunded his $75.00 and only charged him $54.05 for the filters. Pete B[redacted]General ManagerRayne of Phoenix
We installed the system on April 21 2016. The installer was planning to install it in the garage. When he got there and looked at the job he told Mrs. [redacted] he had to trench under the sidewalk and by her bushes by the garage. She was upset about the bushes and what the HOA would say. So the...
installer told her it could be installed behind wall in the backyard. (which was a much bigger job) and she said ok. On July 15th she called about the warranty and said the lid to the salt tank was warping. We told her the warranty is valid and the unit would be covered by warranty even though the unit was outside. She was asked what we could do to make her happy by Christy in the office and she said if we paid for an enclosure to be built by her handyman that would satisfy her. We replaced the salt tank lid and paid her handyman to build a cover around the unit to protect it from the sun. As far as the salt goes we told her we do not deliver less than full bags of salt and she was delivered a full bag and we explained to her the salt will dissolve into the water which will deplete some of the dry salt. As a courtesy Christy agreed to give her credit on the bag of salt (which we did deliver) and Mrs. [redacted] decided that instead of putting the salt in the salt tank she wanted it left on the side of the unit and we told her that would be no problem. She then called @ a week later and asked for us to take her OFF of the salt route and that is the last we heard from her. Pete B[redacted]General ManagerRayne of Phoenix[redacted]