Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint was that I was unable to start my car, I telephoned the ***, and after four visits from technicians in Jerry's trucks, my battery problem was still unresolved On the first visit, my vehicle was in front of my house, the technician tested the battery, said I needed a new one, and sold me a battery An hour later, I went on a trip of miles When I returned to my car in a parking lot, I could not start it I telephoned the ***, and a technician from Jerry's appeared (the second visit) He checked the battery, said he received a message to replace the battery and that he would call his office Another technician with a Jerry's truck arrived (the third visit), tested the battery, received the same message, jump-started the car, and I returned home The next time I attempted to start my vehicle, it again appeared to be dead; again I called the ***, and a truck from Jerry's with a technician appeared (the fourth visit) He jump-started my car and I went directly to a [redacted] dealershipThey tested my battery and received the report, "REPLACE BATTERY." [redacted] replaced the battery and I have had no further problems with my vehicle The [redacted] and the Revdex.com each suggested that I telephone Jerry's in an attempt to resolve the issues before making a formal complaint When I telephoned Jerry's, the person I spoke with was adversarial, combative, extremely rude, and hung up the telephone on me Despite the fact that Jerry's trucks and technicians made four calls without solving the battery problem, and that Jerry's sold me a defective battery, Jerry's has refused to assume any responsibility in the matter His defense is, "We follow [redacted] rules for battery warranties." However, when I discussed the situation with the ***, they said that the policy cited by Jerry's would not be reasonable and does not apply in a situation such as thisI have already received the check from the *** Jerry's responded, "The battery did not test bad [sic] during any of our trips to the customers [sic] house." This is either an untruth or represents confusion on the part of Jerry's My first paragraph explains the true situation Jerry's responded, "The customer bought a battery from a different location removing the [redacted] battery." Yes, after four failures by Jerry's, I took my vehicle to a [redacted] dealership, clearly a prudent decision on my part Jerry's responded, "Under ***'s rules, this voided his warranty." This is clearly not true in a situation like this, corroborated by their discussion with me and their sending me a check Jerry's responded, "My employee who the customer said was adverserial [sic] tried to explain to the customer several times and several ways that we have to follow ***'s rules." Jerry's was unable to explain "***'s rules" to me because what he said was clearly unreasonable and were not ***'s rules Jerry's responded, "Under ***'s rules this voided the warranty." These are the words of Jerry's; they are not the words that I heard directly from the *** The check I received from the *** was hardly their response to a voided warranty In closing, Jerry's responded, "Since the member was already refunded in full by [redacted] who is the responisible [sic] party there is nothing for me to offer." [redacted] still does not get it He owes me an apology.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We follow *** rules for battery warrantiesThe battery did not test bad during any of our trips to the customers houseLet me be clear that when we warranty a battery under *** there is no out of pocket expense to usIf the battery test *** requires fails we change the battery and submit the
battery for warranty to ***The customer bought a battery from a different location removing the *** batteryUnder ***'s rules this voided his warrantyI cannot go against the rules set by the *** club which we work forMy employee who the customer said was adverserial tried to explain to the customer several times and several ways that we have to follow ***'s rules .*** tells us what we can and cannot warranty we do not make this decision they doThe customer was directed to file a complaint with *** since they were the ones refusing to warranty the battery.The customer does not mention in his letter that he did file the complaint with *** and *** refunded him the money due to the number of times he needed service regardless of what the test showed and that he had the battery removed breaking his warranty.Since the member was already refunded in full by *** who is the responisible party there is nothing for me to offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: My complaint was that I was unable to start my car, I telephoned the ***, and after four visits from technicians in Jerry's trucks, my battery problem was still unresolved. On the first visit, my vehicle was in front of my house, the technician tested the battery, said I needed a new one, and sold me a battery. An hour later, I went on a trip of miles. When I returned to my car in a parking lot, I could not start it. I telephoned the ***, and a technician from Jerry's appeared (the second visit). He checked the battery, said he received a message to replace the battery and that he would call his office. Another technician with a Jerry's truck arrived (the third visit), tested the battery, received the same message, jump-started the car, and I returned home. The next time I attempted to start my vehicle, it again appeared to be dead; again I called the ***, and a truck from Jerry's with a technician appeared (the fourth visit). He jump-started my car and I went directly to a *** dealership. They tested my battery and received the report, "REPLACE BATTERY." *** replaced the battery and I have had no further problems with my vehicle. The *** and the Revdex.com each suggested that I telephone Jerry's in an attempt to resolve the issues before making a formal complaint. When I telephoned Jerry's, the person I spoke with was adversarial, combative, extremely rude, and hung up the telephone on me. Despite the fact that Jerry's trucks and technicians made four calls without solving the battery problem, and that Jerry's sold me a defective battery, Jerry's has refused to assume any responsibility in the matter. His defense is, "We follow *** rules for battery warranties." However, when I discussed the situation with the ***, they said that the policy cited by Jerry's would not be reasonable and does not apply in a situation such as thisI have already received the check from the ***. Jerry's responded, "The battery did not test bad [sic] during any of our trips to the customers [sic] house." This is either an untruth or represents confusion on the part of Jerry's. My first paragraph explains the true situation. Jerry's responded, "The customer bought a battery from a different location removing the *** battery." Yes, after four failures by Jerry's, I took my vehicle to a *** dealership, clearly a prudent decision on my part. Jerry's responded, "Under ***'s rules, this voided his warranty." This is clearly not true in a situation like this, corroborated by their discussion with me and their sending me a check. Jerry's responded, "My employee who the customer said was adverserial [sic] tried to explain to the customer several times and several ways that we have to follow ***'s rules." Jerry's was unable to explain "***'s rules" to me because what he said was clearly unreasonable and were not ***'s rules. Jerry's responded, "Under ***'s rules this voided the warranty." These are the words of Jerry's; they are not the words that I heard directly from the ***. The check I received from the *** was hardly their response to a voided warranty. In closing, Jerry's responded, "Since the member was already refunded in full by *** who is the responisible [sic] party there is nothing for me to offer." *** still does not get it. He owes me an apology.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint was that I was unable to start my car, I telephoned the ***, and after four visits from technicians in Jerry's trucks, my battery problem was still unresolved On the first visit, my vehicle was in front of my house, the technician tested the battery, said I needed a new one, and sold me a battery An hour later, I went on a trip of miles When I returned to my car in a parking lot, I could not start it I telephoned the ***, and a technician from Jerry's appeared (the second visit) He checked the battery, said he received a message to replace the battery and that he would call his office Another technician with a Jerry's truck arrived (the third visit), tested the battery, received the same message, jump-started the car, and I returned home The next time I attempted to start my vehicle, it again appeared to be dead; again I called the ***, and a truck from Jerry's with a technician appeared (the fourth visit) He jump-started my car and I went directly to a [redacted] dealershipThey tested my battery and received the report, "REPLACE BATTERY." [redacted] replaced the battery and I have had no further problems with my vehicle The [redacted] and the Revdex.com each suggested that I telephone Jerry's in an attempt to resolve the issues before making a formal complaint When I telephoned Jerry's, the person I spoke with was adversarial, combative, extremely rude, and hung up the telephone on me Despite the fact that Jerry's trucks and technicians made four calls without solving the battery problem, and that Jerry's sold me a defective battery, Jerry's has refused to assume any responsibility in the matter His defense is, "We follow [redacted] rules for battery warranties." However, when I discussed the situation with the ***, they said that the policy cited by Jerry's would not be reasonable and does not apply in a situation such as thisI have already received the check from the *** Jerry's responded, "The battery did not test bad [sic] during any of our trips to the customers [sic] house." This is either an untruth or represents confusion on the part of Jerry's My first paragraph explains the true situation Jerry's responded, "The customer bought a battery from a different location removing the [redacted] battery." Yes, after four failures by Jerry's, I took my vehicle to a [redacted] dealership, clearly a prudent decision on my part Jerry's responded, "Under ***'s rules, this voided his warranty." This is clearly not true in a situation like this, corroborated by their discussion with me and their sending me a check Jerry's responded, "My employee who the customer said was adverserial [sic] tried to explain to the customer several times and several ways that we have to follow ***'s rules." Jerry's was unable to explain "***'s rules" to me because what he said was clearly unreasonable and were not ***'s rules Jerry's responded, "Under ***'s rules this voided the warranty." These are the words of Jerry's; they are not the words that I heard directly from the *** The check I received from the *** was hardly their response to a voided warranty In closing, Jerry's responded, "Since the member was already refunded in full by [redacted] who is the responisible [sic] party there is nothing for me to offer." [redacted] still does not get it He owes me an apology.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We follow *** rules for battery warrantiesThe battery did not test bad during any of our trips to the customers houseLet me be clear that when we warranty a battery under *** there is no out of pocket expense to usIf the battery test *** requires fails we change the battery and submit the
battery for warranty to ***The customer bought a battery from a different location removing the *** batteryUnder ***'s rules this voided his warrantyI cannot go against the rules set by the *** club which we work forMy employee who the customer said was adverserial tried to explain to the customer several times and several ways that we have to follow ***'s rules .*** tells us what we can and cannot warranty we do not make this decision they doThe customer was directed to file a complaint with *** since they were the ones refusing to warranty the battery.The customer does not mention in his letter that he did file the complaint with *** and *** refunded him the money due to the number of times he needed service regardless of what the test showed and that he had the battery removed breaking his warranty.Since the member was already refunded in full by *** who is the responisible party there is nothing for me to offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: My complaint was that I was unable to start my car, I telephoned the ***, and after four visits from technicians in Jerry's trucks, my battery problem was still unresolved. On the first visit, my vehicle was in front of my house, the technician tested the battery, said I needed a new one, and sold me a battery. An hour later, I went on a trip of miles. When I returned to my car in a parking lot, I could not start it. I telephoned the ***, and a technician from Jerry's appeared (the second visit). He checked the battery, said he received a message to replace the battery and that he would call his office. Another technician with a Jerry's truck arrived (the third visit), tested the battery, received the same message, jump-started the car, and I returned home. The next time I attempted to start my vehicle, it again appeared to be dead; again I called the ***, and a truck from Jerry's with a technician appeared (the fourth visit). He jump-started my car and I went directly to a *** dealership. They tested my battery and received the report, "REPLACE BATTERY." *** replaced the battery and I have had no further problems with my vehicle. The *** and the Revdex.com each suggested that I telephone Jerry's in an attempt to resolve the issues before making a formal complaint. When I telephoned Jerry's, the person I spoke with was adversarial, combative, extremely rude, and hung up the telephone on me. Despite the fact that Jerry's trucks and technicians made four calls without solving the battery problem, and that Jerry's sold me a defective battery, Jerry's has refused to assume any responsibility in the matter. His defense is, "We follow *** rules for battery warranties." However, when I discussed the situation with the ***, they said that the policy cited by Jerry's would not be reasonable and does not apply in a situation such as thisI have already received the check from the ***. Jerry's responded, "The battery did not test bad [sic] during any of our trips to the customers [sic] house." This is either an untruth or represents confusion on the part of Jerry's. My first paragraph explains the true situation. Jerry's responded, "The customer bought a battery from a different location removing the *** battery." Yes, after four failures by Jerry's, I took my vehicle to a *** dealership, clearly a prudent decision on my part. Jerry's responded, "Under ***'s rules, this voided his warranty." This is clearly not true in a situation like this, corroborated by their discussion with me and their sending me a check. Jerry's responded, "My employee who the customer said was adverserial [sic] tried to explain to the customer several times and several ways that we have to follow ***'s rules." Jerry's was unable to explain "***'s rules" to me because what he said was clearly unreasonable and were not ***'s rules. Jerry's responded, "Under ***'s rules this voided the warranty." These are the words of Jerry's; they are not the words that I heard directly from the ***. The check I received from the *** was hardly their response to a voided warranty. In closing, Jerry's responded, "Since the member was already refunded in full by *** who is the responisible [sic] party there is nothing for me to offer." *** still does not get it. He owes me an apology.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***