I seal coated the parking lot at highlands self storage and done it on the customers preferred schedule. The job was done neatly and on time. A rain shower came without warning and splashed some sealer on 2 of the buildings. I tried to have my crew clean it and even hired extra help to do so. After...
the customer wasn't happy with the cleaning on the small areas on the bottom of the buildings I offered to re paint the areas. He said no and asked for $18,000 instead. I know for a fact that it would not cost $18,000 to correct this problem, I am not responsible for non forecasted rain and I offered 2 solutions that the customer rejected. I offered to have the affected areas repainted and would still do so. I would have a metal refinisher come out and estimate the cost and pay out of pocket. I am not however going to be extorted out of $18,000.
Complaint: [redacted]
I am rejecting this response because:
I have already told them I have 20 year warranty on building panels which would be voided if painted . I did not make up prices it is for replacing the building panels that were damaged I have all estimates from building manufacture .Also for rest roping lot which was never finished. My facility was perfectly clean before the very sloppy Sealcoat job . You can pay the manufacture directly . I want my facility the way it was before the exceptionally sloppy work.
Regards,
[redacted]
I seal coated the parking lot at highlands self storage and done it on the customers preferred schedule. The job was done neatly and on time. A rain shower came without warning and splashed some sealer on 2 of the buildings. I tried to have my crew clean it and even hired extra help to do so. After...
the customer wasn't happy with the cleaning on the small areas on the bottom of the buildings I offered to re paint the areas. He said no and asked for $18,000 instead. I know for a fact that it would not cost $18,000 to correct this problem, I am not responsible for non forecasted rain and I offered 2 solutions that the customer rejected. I offered to have the affected areas repainted and would still do so. I would have a metal refinisher come out and estimate the cost and pay out of pocket. I am not however going to be extorted out of $18,000.
Complaint: [redacted]
I am rejecting this response because:
I have already told them I have 20 year warranty on building panels which would be voided if painted . I did not make up prices it is for replacing the building panels that were damaged I have all estimates from building manufacture .Also for rest roping lot which was never finished. My facility was perfectly clean before the very sloppy Sealcoat job . You can pay the manufacture directly . I want my facility the way it was before the exceptionally sloppy work.
Regards,
[redacted]