Great service on a Sunday! I have been a customer of Sobieski Services for over 20+ years and recommend them to everyone.Today's Technician [redacted] was great
Andre, from Sobieski, responded for our annual PM service this week He was efficient, polite , did a good job, and made some reasonable suggestions regarding furnace filters which will save me a few $$ We discussed cost of leveling my compressor and adding a surge protector on the unit I will address these issues with the service department in the near future
I purchased a house when I moved to Delaware from Pennsylvania that had the HVAC installed by SobieskiI decided to contract with them for my annual inspection of my HVACZach came and did the inspectionAfter I told him of my concerns with the humidity he recommended an installation of a humidifying system to take care of my concernsIt was installed by Zach yesterdayHe was very professional and courteous and seems to have done a very good job
Sobieski beleives that this complaint is without merit While Sobieski understands the cusotmer's predicament Sobieski performed as promised and the customer actually owes Sobieski most of the money from the original quote We say most because we stopped work when we found out they did not intend to pay for the completed work and it was determined that they were not going to occupy the residence Bssed on the customer's signature Sobieski acted in good faith and ordered parts for the job, returned to the job, perfoemd additional work and we expected to be paid for that work AT this time Sobieski is out the costs of the labor and the parts and it doesn;t appear that we will be compesated for that work.On 2/Service Technician [redacted] Cfirst went to [redacted] in WilmingtonThe customers paid the $diagnostic fees at that time [redacted] determined that the home had a 30+ yr old furnace [redacted] recommended a level service and complete replacement of the system due to the age and condition of the systemHe gave an estimate of $for the serviceAt this time, services were declinedOn 3/Technician [redacted] Bwent to the residence to gather more information about the system and to prepare and estimate for overall servicingHe was able to determine that the unit needed $boiler cleaning, $smoke pipe replacement, $plugged chimney cleaningThey were told that the chimney was collapsed and that even after all the work, it may still not work properly Because of the age of the unit, several special order pieces were required- 9”smoke stack, and 4” smoke stack [redacted] collected 50% of the estimate, $1062, as a down paymentThis was done per a conversation [redacted] had with the landlordThis was to have him order the parts, which he did On 3/we received a call from [redacted] She was requesting the $be refunded to her because the home had been condemnedThere was confusion at that time as to who was requesting the refund, a tenant or a homeownerThe name on the account is Dwight Anderson, and the phone number was differentI called that number and spoke to MrAndersonI asked him about the refund and who the homeowner wasHe let me know that [redacted] was the homeowner and she was in NYMs [redacted] was his wife, and they actually no longer wanted the refund, they wanted the work doneThe next call was scheduled at that time, and I stopped the refund process [redacted] was in contact with the landlord via text and Service Manager [redacted] Hwas in contact with the homeowner via email On 3/we arrived at the residenceThe condemned tag was on the homeIt was condemned as unfit for habitationThe city had shut off the gas and the waterThe home was still being lived in [redacted] and [redacted] H came to the home to assess what work could be completedThe homeowner was in NY at the timeSince we would have needed permits to be in the home to do any major work, [redacted] cleaned the chimney base, $319, to see if it was okThe boiler was also checked and determined that it needed repairs and they recommended replacementThey stopped work at this pointThe tenants refused to sign the invoice because they did not want to be held accountable for the total cost of the jobMs [redacted] then called the call center requesting that the $be returned to her because we did not complete the job, and the home was still condemnedI let her know that at this time we would need to refund any money to the homeownerMs [redacted] was not happy with this response stating that she is the one that took out the 500$ for [redacted] a few days earlierI later spoke to MrAnderson and Mrs [redacted] It was decided that any refund could go to MrAnderson and Ms [redacted] , but work was already completed so no refund is due.Our position is that we did a portion of the workIt was approved by the homeowner and the tenants when it was started, and no refund is due at this timeSobieski acted in good faith and has incurred costs to provide service to the cusotmer's home Several trips have been made tothe home to accomodate the customer We understand that they are in a difficult situation, but Sobieski provided services over and above the compensation collected.Attached is the Service ticket with the cusotmer's signature and the details of the costs to repair the system a copy was left with the cusotmer at the time of the 3/Service call No ticket was left on 3/because there was no transaction
Had a Pro Check done on our heating & cooling systemThe service guy was professional in all aspectsHis knowledge of the system was excellentVery satisfied with the service
I have been using Sobieski for years because of the quality of their service. A technician, Khalid A [redacted] came today for a maintanence check. He was very professional and friendly. I am a woman living alone and am not always comfortable with service people. He was easy to talk to while doing his work-explained everything he was doing and found an easy fix for a vent problem I've had for years. He derves recognition for a job well done
[redacted] is very thorough in his maintenance service explaining all the aspects of the system he has inspectedWe have been trying to get a system upgrade through Sobieski for several years with no response [redacted] is now on the case and hopefully we can get all aspects of the request answered
The client called into our office on 01/25/16 stating the oil boiler was leaking. On 01/27/16, our technician was out to the client’s home to diagnose the... boiler. The technician observed raw fuel oil leaking out of the drain hole located in the burner chassis. To properly diagnose the source of the leak, the technician opened the transformer and visually inspected the following components: end cone, oil nozzle, high pressure oil line. Unburned fuel oil was observed in the blast tube and chassis, indicating poor ignition. At that time, a transformer field test was completed and intermittent operation observed. Due to the age of the equipment (20+ years old), our technician recommended a replacement transformer and an upgraded oil burner safety control. Our standard book price for both components is in excess of $900, which the customer declined this option. The customer was presented a second option of replacing only the failed transformer (not upgrading the safety control) with approximate cost of $487, which the customer also declined. The customer insisted the work being completed free of charge which was not an option as the customer does not have a warranty, or plan with our company, Sobieski. Unhappy with this diagnosis and price, the customer called into the Customer Service office demanding a Manager. The General Manager contacted the client and went over the complete diagnostic, offered the repair again along with a one year warranty on replaced parts with option to apply the immediate repair cost ($487) towards replacement within one year, suggested the client contact their oil company for a second opinion, and the client still refused the repair. The General Manager also authorized the part to be picked up at a local vendor, making the part available if the customer accepted this option after hours. The customer’s complaint involves a dispute of $487, which the customer has never paid and has not accrued any charges from Sobieski during this visit. At this point, Sobieski is not prepared to offer any settlement with this client, as there were never services rendered or paid.
As always Sobieski delivers. Easy to make appointment, Technician arrived right on time, Josh was very polite and seemed very knowledgable. He was very quite in performing the annual maintenance on my heating system and after he was completed, he let owe know his findings. I have been a customer with Sobieski for several years now and never have had a bad experience, would recommend to all.
At Sobieski we strive to meet the expectations of all our customers & apologize for the less than satisfactory experience Ms [redacted] has had After pulling the initial incoming call the report made was there was "a hot water heater leaking" at a home owned by Ms [redacted] & currently being occupied by tenantsOn 5/24/our technician went to the home & was informed by the tenants that there was no hot water After the technician observed the hot water heater was actually sitting in water he contacted the manufacturer The manufacturer recommended replacement as A) there is currently no hot water & B)the unit was sitting in water Ms [redacted] called back in on 06/30/& stated the unit was leaking again A technician was dispatched on 7/1/& it was determined the water heater was not the cause of the leak After receiving a complaint from the customer, the service manager [redacted] contacted Ms [redacted] & explained that based on our findings the hot water heater was in fact leaking & replacement was recommended not only by Sobieski but by the manufacturer as well and to the best of our knowledge there was no misdiagnosis completed by our technician [redacted] offered to complete a site visit at the home but the customer only wanted a refund of $which we felt was not warranted due to the initial complaint, condition of unit and manufacture recommendation Thank You, [redacted] Office Manager
Khalid came out today for annual fall inspection of my heat pumpI found him punctual, friendly and very knowledgeable, about my systemVery good at explaining how the system runsGreat service!
[redacted] did a thorough job installing the humidification system and was extremely flexible and accommodating I found [redacted] very knowledgeable and helpful Would highly recommend him
Stephen R was very professional, friendly and most of all, went above and beyond The unit had a burnt wire, but he didn't just fix it, he explained that he would perform some checks to identify the cause of the burnt wire There was another piece not working properly which was most likely the cause of the issue He also installed a wifi thermostat and took the time to help me program and set up the account online Thanks Steve!
At Sobieski Services we strive to meet the expectations of every customer I would like to apologize for the unsatisfactory experience Ms [redacted] has experienced & would like to get the matter resolved If Ms [redacted] can attach a copy of the quote from Excel HVAC I would be more than happy to review the and verify the quoted work is exactly what Sobieski performed.Thank You, [redacted] Office Manager
Great service in timely fashionDonovan was very professional and explained everything that he was doing during the repair
They did a great jobEverything was handled very efficiently
Great service on a Sunday! I have been a customer of Sobieski Services for over 20+ years and recommend them to everyone.Today's Technician [redacted] was great
Our recent experience with Sobieski has been very professional and timely Their employees were informative, knowledgable and courteous
Andre, from Sobieski, responded for our annual PM service this week He was efficient, polite , did a good job, and made some reasonable suggestions regarding furnace filters which will save me a few $$ We discussed cost of leveling my compressor and adding a surge protector on the unit I will address these issues with the service department in the near future
I purchased a house when I moved to Delaware from Pennsylvania that had the HVAC installed by SobieskiI decided to contract with them for my annual inspection of my HVACZach came and did the inspectionAfter I told him of my concerns with the humidity he recommended an installation of a humidifying system to take care of my concernsIt was installed by Zach yesterdayHe was very professional and courteous and seems to have done a very good job
Technician was on time, polite and took care while in the propertyFriendly and did a nice job
Sobieski beleives that this complaint is without merit While Sobieski understands the cusotmer's predicament Sobieski performed as promised and the customer actually owes Sobieski most of the money from the original quote We say most because we stopped work when we found out they did not intend to pay for the completed work and it was determined that they were not going to occupy the residence Bssed on the customer's signature Sobieski acted in good faith and ordered parts for the job, returned to the job, perfoemd additional work and we expected to be paid for that work AT this time Sobieski is out the costs of the labor and the parts and it doesn;t appear that we will be compesated for that work.On 2/Service Technician [redacted] Cfirst went to [redacted] in WilmingtonThe customers paid the $diagnostic fees at that time [redacted] determined that the home had a 30+ yr old furnace [redacted] recommended a level service and complete replacement of the system due to the age and condition of the systemHe gave an estimate of $for the serviceAt this time, services were declinedOn 3/Technician [redacted] Bwent to the residence to gather more information about the system and to prepare and estimate for overall servicingHe was able to determine that the unit needed $boiler cleaning, $smoke pipe replacement, $plugged chimney cleaningThey were told that the chimney was collapsed and that even after all the work, it may still not work properly Because of the age of the unit, several special order pieces were required- 9”smoke stack, and 4” smoke stack [redacted] collected 50% of the estimate, $1062, as a down paymentThis was done per a conversation [redacted] had with the landlordThis was to have him order the parts, which he did On 3/we received a call from [redacted] She was requesting the $be refunded to her because the home had been condemnedThere was confusion at that time as to who was requesting the refund, a tenant or a homeownerThe name on the account is Dwight Anderson, and the phone number was differentI called that number and spoke to MrAndersonI asked him about the refund and who the homeowner wasHe let me know that [redacted] was the homeowner and she was in NYMs [redacted] was his wife, and they actually no longer wanted the refund, they wanted the work doneThe next call was scheduled at that time, and I stopped the refund process [redacted] was in contact with the landlord via text and Service Manager [redacted] Hwas in contact with the homeowner via email On 3/we arrived at the residenceThe condemned tag was on the homeIt was condemned as unfit for habitationThe city had shut off the gas and the waterThe home was still being lived in [redacted] and [redacted] H came to the home to assess what work could be completedThe homeowner was in NY at the timeSince we would have needed permits to be in the home to do any major work, [redacted] cleaned the chimney base, $319, to see if it was okThe boiler was also checked and determined that it needed repairs and they recommended replacementThey stopped work at this pointThe tenants refused to sign the invoice because they did not want to be held accountable for the total cost of the jobMs [redacted] then called the call center requesting that the $be returned to her because we did not complete the job, and the home was still condemnedI let her know that at this time we would need to refund any money to the homeownerMs [redacted] was not happy with this response stating that she is the one that took out the 500$ for [redacted] a few days earlierI later spoke to MrAnderson and Mrs [redacted] It was decided that any refund could go to MrAnderson and Ms [redacted] , but work was already completed so no refund is due.Our position is that we did a portion of the workIt was approved by the homeowner and the tenants when it was started, and no refund is due at this timeSobieski acted in good faith and has incurred costs to provide service to the cusotmer's home Several trips have been made tothe home to accomodate the customer We understand that they are in a difficult situation, but Sobieski provided services over and above the compensation collected.Attached is the Service ticket with the cusotmer's signature and the details of the costs to repair the system a copy was left with the cusotmer at the time of the 3/Service call No ticket was left on 3/because there was no transaction
Had a Pro Check done on our heating & cooling systemThe service guy was professional in all aspectsHis knowledge of the system was excellentVery satisfied with the service
Excellent servicevery professional, courteous, and prompt Totally satisfied
I have been using Sobieski for years because of the quality of their service. A technician, Khalid A [redacted] came today for a maintanence check. He was very professional and friendly. I am a woman living alone and am not always comfortable with service people. He was easy to talk to while doing his work-explained everything he was doing and found an easy fix for a vent problem I've had for years. He derves recognition for a job well done
[redacted] is very thorough in his maintenance service explaining all the aspects of the system he has inspectedWe have been trying to get a system upgrade through Sobieski for several years with no response [redacted] is now on the case and hopefully we can get all aspects of the request answered
The client called into our office on 01/25/16 stating the oil boiler was leaking. On 01/27/16, our technician was out to the client’s home to diagnose the... boiler. The technician observed raw fuel oil leaking out of the drain hole located in the burner chassis. To properly diagnose the source of the leak, the technician opened the transformer and visually inspected the following components: end cone, oil nozzle, high pressure oil line. Unburned fuel oil was observed in the blast tube and chassis, indicating poor ignition. At that time, a transformer field test was completed and intermittent operation observed. Due to the age of the equipment (20+ years old), our technician recommended a replacement transformer and an upgraded oil burner safety control. Our standard book price for both components is in excess of $900, which the customer declined this option. The customer was presented a second option of replacing only the failed transformer (not upgrading the safety control) with approximate cost of $487, which the customer also declined. The customer insisted the work being completed free of charge which was not an option as the customer does not have a warranty, or plan with our company, Sobieski. Unhappy with this diagnosis and price, the customer called into the Customer Service office demanding a Manager. The General Manager contacted the client and went over the complete diagnostic, offered the repair again along with a one year warranty on replaced parts with option to apply the immediate repair cost ($487) towards replacement within one year, suggested the client contact their oil company for a second opinion, and the client still refused the repair. The General Manager also authorized the part to be picked up at a local vendor, making the part available if the customer accepted this option after hours. The customer’s complaint involves a dispute of $487, which the customer has never paid and has not accrued any charges from Sobieski during this visit. At this point, Sobieski is not prepared to offer any settlement with this client, as there were never services rendered or paid.
As always Sobieski delivers. Easy to make appointment, Technician arrived right on time, Josh was very polite and seemed very knowledgable. He was very quite in performing the annual maintenance on my heating system and after he was completed, he let owe know his findings. I have been a customer with Sobieski for several years now and never have had a bad experience, would recommend to all.
At Sobieski we strive to meet the expectations of all our customers & apologize for the less than satisfactory experience Ms [redacted] has had After pulling the initial incoming call the report made was there was "a hot water heater leaking" at a home owned by Ms [redacted] & currently being occupied by tenantsOn 5/24/our technician went to the home & was informed by the tenants that there was no hot water After the technician observed the hot water heater was actually sitting in water he contacted the manufacturer The manufacturer recommended replacement as A) there is currently no hot water & B)the unit was sitting in water Ms [redacted] called back in on 06/30/& stated the unit was leaking again A technician was dispatched on 7/1/& it was determined the water heater was not the cause of the leak After receiving a complaint from the customer, the service manager [redacted] contacted Ms [redacted] & explained that based on our findings the hot water heater was in fact leaking & replacement was recommended not only by Sobieski but by the manufacturer as well and to the best of our knowledge there was no misdiagnosis completed by our technician [redacted] offered to complete a site visit at the home but the customer only wanted a refund of $which we felt was not warranted due to the initial complaint, condition of unit and manufacture recommendation Thank You, [redacted] Office Manager
Khalid came out today for annual fall inspection of my heat pumpI found him punctual, friendly and very knowledgeable, about my systemVery good at explaining how the system runsGreat service!
[redacted] did a thorough job installing the humidification system and was extremely flexible and accommodating I found [redacted] very knowledgeable and helpful Would highly recommend him
Stephen R was very professional, friendly and most of all, went above and beyond The unit had a burnt wire, but he didn't just fix it, he explained that he would perform some checks to identify the cause of the burnt wire There was another piece not working properly which was most likely the cause of the issue He also installed a wifi thermostat and took the time to help me program and set up the account online Thanks Steve!
At Sobieski Services we strive to meet the expectations of every customer I would like to apologize for the unsatisfactory experience Ms [redacted] has experienced & would like to get the matter resolved If Ms [redacted] can attach a copy of the quote from Excel HVAC I would be more than happy to review the and verify the quoted work is exactly what Sobieski performed.Thank You, [redacted] Office Manager
Very easy to work with