J.G. Wentworth Home Lending, Inc.

I used the Costco mortgage program with JG WentworthMy advice for everyone is to stay far far far away from themThey do not know what they are doingIncompetence up and down the chain of commandThey cost me thousands as a result of their incompetence, and just said it was a "learning experience." Do no use Uriel S*** as your loan officerStay awayThey don't under the simplest of loan rules, and don't bother to train their employees

Absolutely the most unprofessional business I have ever delt withMy home was severely damaged by hurricane Irma months agoJG Wentworth has held the insurance money ( that I paid for not JG Wentworth) hostage for monthsCustomer service reps are like robots that repeat the same useless information over and over no matter the questionSupervisors will never talk when you call, then Call back from a blocked number days later (maybe)The worst company I have ever delt withMy family has suffered, unduly, at the hands of this circus called JG WentworthIf Wentworth wanted to dictate exactly how insurance money is dispersed and when, then the company should have paid for itThey are clueless on how construction works and what it takes to get a contractor to show up knowing that they will not be paid in weeksWhy do they get to call all the shots directly effecting my family, when I paid for the peace of mind ( insurance)?
JG Wentworth has offered zero assistance and has been an additional burden during this life altering eventThey have delayed my family hetting back on our feet and offered zero compansion or even competence during this tragedyAdditionally this company does not communicate by emailWhat company in does not have email? My opinion is that a company that wants no records keptShady company's would obviously not want written records of their failureTerrible company that I despiseI would not recommend this company to anyone who wishes to succeed at anything

I read the reviews which seem to be mostly negative before I went forward with JG Wentworth on refinancing my homeThe reason I chose JGW is because I compared many banks and the interest rates all would give meJGW saved me over $a month on an $86k loan compared to other banksI was skeptical because of the negative reviews on here however, I proceeded with JGWI had the best experience of my life with any mortgage loan and I've had a fewI dealt personally with Max V** *** and he was greatVery professional and pleasant to work withUnderwriting requested additional paperwork thru the process and I closed with a low interest rate, in about days,, I will highly recommend JGW and plan to use them again in the future if I have the need Way to go JGW!~

This company practices predatory lendingTheir information changed throughout the whole home buying process, which left me paying for inspection, appraisal and earnest money for a home that the loan should not have been approved in the 1st placeI spoke with many other lenders and all gave me the same replyHowever the representative could not answer why she issued a preapproval when FHA was never going to approve the loanPlease stay away from this company! They are crooks!!!

J.GWentworth practices unethical and embarrassing customer service when they lose business to a competitor They are the definition of a sore loser When searching for a refinance loan estimate I selected JGW based on their initial loan terms We ordered and I paid for a home loan appraisal, the appraisal was much greater than anticipated As such I asked JGW if they could improve their loan terms and they said no I then resorted to searching again for a more competitive loan estimate with the new knowledge of the improved home loan appraisal, and I was successful and selected another lender The new lender required a home loan appraisal so I wrote a letter to JGW asking them to transfer the appraisal to my newly selected lender as per the laws of the business this is required JGW replied that they would not transfer the appraisal because they did not practice this as a company I remind you I paid for the $appraisal and therefore it was not cost to JGW to make the tran

I was told even after being recently discharged from Chapter that JG
Wentworth could obtain a conventional loan for me At first I was offered an FHA loan which was denied due to the fact my townhouse was listed as a condominium on the register recorder paperwork I had to pay $which in non refundable and make minor repairs to my unit which cost over $
I think they should do more research on whether a viable loan is available before they take customer's money If they cannot obtain a home loan, the appraisal fees should be refundable That is due to poor investigation on the part of JG Wentworth loan officers not the customer's fault

It’s sad that it’s come this I have been transferred back and fourth several times and I have been on hold for over an hour and to speak with someone in technical support They said I’m transferring you technical support an hour and half later I am speaking with customer service AGAIN thinking I’m speaking with technical supportExplained my issues and then she SAYS I NEED TO TRANSFER YOU TO TECHNICAL SUPPORT I have been trying to log in to my account for over weeks and no one at JG Wentworth can help me I am dissatisfied with your service I should just stop making my mortgage payments let the old property go into foreclosureDon’t care if it ruins my credit I’m sick and tired of the attitudes with everyone I spoke withThey act like it’s my problem I can’t sign in to my account Every time I signinit says “You have been successfully logged off”That’s ** I AM STILL LOGGED IN and I can’t access my accountI just want to be able to sign in make changes to my bank info

Ever since JG Wentworth took over *** ***, my mortgage had been messed up During 2015, two monthly payments I had made to JG Wentworth did not get applied properly to my account I had been making advance payments on my accounts and specifying on my payments which period the payments should be applied to JG Wentworth did not properly apply those two payments at the right period but instead recorded them in "unapplied funds" account They had originally posted those payments properly but they had later made an adjustment on my account to move those into suspense account Instead of my principal getting reduced and getting charged a lower interest rate, I now have to pay interest on a larger principal because of misapplication of payment It was numerous back and forth with them because it was taken care of
Now, on April 2016, my insurance company told me that my mortgage company had not made payment for my homeowners insurance It is now past due I called my ins

To Whom It May Concern,
After having an unsatisfactory experience and failure with refinancing my mortgage through JG Wentworth, I am seeking information and resolution about the process I went through, the problems that arose, and the inaction of my loan officer/underwriterI have been working with Julie S***
The reason I was given for the decline was that my employment was not considered ‘permanent’Nowhere in the paperwork, emails, or electronic documents was I listed as a contractor or consultantMy paperwork shows me as an hourly, Wemployee of ConsultNetWhen the underwriter gave this reason, I gathered the contact information for *** Human Resources Director, Sarah B*** I contacted Sarah explaining the situationShe informed me that there are misconceptions about the line of work I am in, and that she resolves them frequently for our employees
Despite being given the contact information and being requested to reach out to Sarah, my loan officer did

I just financed a home w/ JGWThey delayed the entire process and then had the nerve to charge me for rate lock extensions at $300+ eachThe entire process was the worst experience I have ever been throughOnce they already have your application fees and the process is underway you are stuck using them no matter how bad it gotIt was a total nightmareI would not recommend them to anyone

Absolutely the most unprofessional business I have ever delt withMy home was severely damaged by hurricane Irma months agoJG Wentworth has held the insurance money ( that I paid for not JG Wentworth) hostage for monthsCustomer service reps are like robots that repeat the same useless information over and over no matter the questionSupervisors will never talk when you call, then Call back from a blocked number days later (maybe)The worst company I have ever delt withMy family has suffered, unduly, at the hands of this circus called JG WentworthIf Wentworth wanted to dictate exactly how insurance money is dispersed and when, then the company should have paid for itThey are clueless on how construction works and what it takes to get a contractor to show up knowing that they will not be paid in weeksWhy do they get to call all the shots directly effecting my family, when I paid for the peace of mind ( insurance)?
JG Wentworth has offered zero assistance and has been an additional burden during this life altering eventThey have delayed my family hetting back on our feet and offered zero compansion or even competence during this tragedyAdditionally this company does not communicate by emailWhat company in does not have email? My opinion is that a company that wants no records keptShady company's would obviously not want written records of their failureTerrible company that I despiseI would not recommend this company to anyone who wishes to succeed at anything

J.GWentworth practices unethical and embarrassing customer service when they lose business to a competitor They are the definition of a sore loser When searching for a refinance loan estimate I selected JGW based on their initial loan terms We ordered and I paid for a home loan appraisal, the appraisal was much greater than anticipated As such I asked JGW if they could improve their loan terms and they said no I then resorted to searching again for a more competitive loan estimate with the new knowledge of the improved home loan appraisal, and I was successful and selected another lender The new lender required a home loan appraisal so I wrote a letter to JGW asking them to transfer the appraisal to my newly selected lender as per the laws of the business this is required JGW replied that they would not transfer the appraisal because they did not practice this as a company I remind you I paid for the $appraisal and therefore it was not cost to JGW to make the tran

This is the mortgage broker that I was working with to provide my mortgage on a home We worked through all of the issues involved, but as part of the negotiation with the buyer, I increased the price of the home and made up for it by increasing the seller's assist from 2% to 3% This is what I used for the first home I purchased and didn't see it as a problem I verified that the 3% was correctly listed on the seller credits line a week before closing
The night before the closing took place, I was sent another closing disclosure and told that we could no longer use the 3% because they don't allow it for their mortgage I would have adjusted the price previously based off of this fact, but being that I already spent my own money to pay for an inspection, appraisal, fix the inspection report for the mortgage lender, I was told the homeowner may walk away if we delay the process again
The difference in this seller's assist went from $6,to $= $ I followed up

On January of 2018, I was contacted by Andy T*** from JG Wentworth home lending via email and phone callHe informed me that he had “phenomenal terms” and he would like to help me get rid of my *** loanI replied back and told him I was interested in refinancing for remodeling purposesI gave authorization for MrT*** to pull my credit report and proceed with the refiOn January 19th, MrT*** was pleading with me to sign the E-Consent form because he basically jumped the gun and didn’t want to get in trouble with his superiorsBy January 20th I received a email asking me to pay for the appraisal in the amount of $It Only took and half days to be so called approved in MrT*** eyesMrT*** was simply trying to rush and push through this loan without doing his due diligenceSince I am currently a JG Wentworth customer, MrT*** also had access to my payment historyHad he done his homework he would have noticed the late payment on both my credit report and on m

I used the Costco mortgage program with JG WentworthMy advice for everyone is to stay far far far away from themThey do not know what they are doingIncompetence up and down the chain of commandThey cost me thousands as a result of their incompetence, and just said it was a "learning experience." Do no use Uriel S*** as your loan officerStay awayThey don't under the simplest of loan rules, and don't bother to train their employees

I have a serious issue with processing loan payments to J.GWentworth, my mortgage companyI requested a disaster relief forbearance for my mortgage and received it for for the months of October - December I paid most of the forbearance amount prior to January I called customer service on January 2, to make my monthly mortgage payment and pay towards my disaster forbearance repayment planThe officer I spoke with asked for my verbal authorization to pay over $1,towards my monthly payment, which covered my monthly mortgage and repayment planI said yes and told the agent to use the bank account on file, which I had previously used to make automatic payments towards my loan
A week later, I receive a notice that I had authorized a partial payment of $on the 2ndI called customer service on January 13th to notify them of the error and pay the remaining amount dueAfter speaking with the agent, I decided to pay the remaining amount due on my disaster fo

I pursued a home mortgage through J.GWentworthFor weeks, I was repeatedly told that the closing was on scheduleAs we approached the planned closing date, I was told that "one more thing" was needed to finalize itThe "one more thing" varied by day, and the situation was never resolvedMy settlement lawyer finally said he couldn't take the constant last-minute rescheduling, and he arranged for us to speak with another lenderBecause of all of the delays caused by J.GWentworth, my husband and I incurred expenses including an extensive, unplanned hotel stay of more than $5,000, an appraisal fee for an appraisal we couldn't use, late fees from vendors, and moreDetails are in the files provided
NOTE: I have more supporting documentation, but the website only allows upload of one document

I don't know how this company got my information, but I have repeatedly told them via a phone call and e-mail that I would like them to stop contacting meI have been getting a phone call at least once a day for three weeks nowI have blocked the number, yet my phone still gives me the voicemails that the lady leavesI am not interested in getting a mortgage and they are disrespecting my time and decision

In the last months JG Wentworths Home Loan Website stopped working and I was forced to pay by phone, no problemHowever, I pay more than the minimum and try to stay one month ahead on my paymentIn the past months twice the automated system has asked if I want to apply my payment to the upcoming payment, to which I say YES, but the payment has been put in completely towards principleThis causes problems because I pay my bill usually on the 5th for the next month but when the previous payment has been applied to principle then I am technically behind days on the payment according to them because their automated system did not do as it was told and just assumed it should be all principle because the next payment is almost a month out

Please forward to me a telephone number, a date and time so that I may call you regarding this matter
Oscar A***
Chief Compliance Officer