Jim Campbell & Associates Property Mgmt. Co. Inc.

Initial Business Response /* (1000, 5, 2015/06/15) */
The lease that was signed is a joint tenancy leaseThe lease states, "sum to be returned to Lessee when the premises are vacated in the same clean condition as they were when received by Lessee, all keys returned, and ALL terms of the Lease,
Move- out Cleaning Instructions, and Rules and Regulations have been fully performed by Lessee." Since it is a joint tenancy lease and all tenants have not followed the move out process, and instruction, we have no way to return any type of depositWe do not pick tenants roommates, therefore it is not our responsibility to tell tenants how to treat one another
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, this was a joint tenancy lease however at the time the lease was signed,*** *** paid $for his deposit and the other two roommates paid $eachTotal deposit was $Our key was turned in, room cleaned per specifications in the leaseThe new leasee has now paid $which now makes the deposit $paidThis $was paid to the current leasse's *** *** and *** *** and has never been refunded back to *** ***I find this is very poor customer serviceAt the time the new leasee signed, the deposit should have been collected by Campbell Property Management and then refunded to *** ***VERY POOR MANAGEMENT!!! Stealing from college students is a crime!
Final Business Response /* (4000, 12, 2015/07/10) */
We have addressed this issue with her multiple timesShe is once again emailing me personally at our office and I have recently handed it over to another manager to handle from hereI apologize but at this time there is nothing else we can doShe keeps repeating herself and disregarding everything we say
Thank you

Initial Business Response /* (1000, 6, 2015/09/08) */
I personally have called the tenant and the mom in regards to the depositWe did send out a check days from the lease ending dateIt was returned to our office and we resent it to her new addressFor some reason it did not get to her
through the uspsWe issued another check of $for a mis-charged utility billThe total deposit they put down was $($275/person)There is a prep fee that is taken out of everyone's depositWith that fee taken out and hour of general cleaning they received a total of $
If we would have been informed at the beginning of the lease that it was still that filthy upon move in, we would have been more than happy to send a cleaning lady back out to the house to do extra cleaningIf we get a maintenance call we put a work order in for it to be taken care of asapI do apologize if the tenant feels like their issues were never taken care of

Initial Business Response /* (1000, 8, 2015/07/29) */
This home was destroyed upon the tenants move outWe have previously spoke with the actual tenants of the property and removed fees/charges that have been mischarged to themThey admitted to damaging the house and the charges were not bogus
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon signing the lease, its states that there is a Prep Fee $350.00, Carpet Cleaning will been done on move out, minimum cost for room $they posted new lease move out instruction fore carpet cleaning, we called they have no record of cleaning the carpet for of those listed (Cherry Carpet or Carpet Clean)The original was Aladdin Carpet Cleaning, quote $one roomThey charged $for bedrooms to be cleanedAll other carpet was installed due to one tenant having a dog living thereWhich they failed to abide by their lease of doing monthly checks on the houseThe charged hourly cleaning then on top of that you charged to have Power washed garage, back porch and front porch and drive way too, charging total of $They charged $for gutter repair, then turned around and recharged for same gutter but for $switch panel light switch charged $this is included in the Prep Fee
$deposit for roommates, Prep Fee $carpet cleaning at least $General Cleaning $an hour, power washing $( you can rent a machine for $at the rental center in Stillwater)THERE IS NO WAY THAT YOU WOULD GET YOUR DEPOSIT BACK!!!!
Also in their lease agreement they state you must keep your windows closed, if you cook with heavy grease or curry you will have to get rid of all smellsPark your cars in the garage at all times
Their Lease agreement is shameful for the college kids that live there!
I have pictures of the house before, during and afterOne Tenant made all the damages due to a DOG!
V/R concerned parent
Final Business Response /* (4000, 12, 2015/08/13) */
Our Lease Agreement states in the section, Move-Out Instructions, #"A Preparation fee of $will be charged to lessee upon move outThis fee reimburses: Touchiwalls with paint or PARTIAL PAINTING REIMBURSEMENT, replacing any Light bulbs (including light bulb in refrigerator and above rang), replacing any door stops, replacing A/C filter, replacing batteries in smoke detectors, replacement of outlet and switch plates (if needed), replacing toilet seat, door stopsGeneral cleaning is NOT covered in the preparation fee." This section also states, under #"Carpets must be cleaned by Professional ONLYPortable machines from local grocery stores or other rental places are NOT SUFFICIENT AND WILL NOT BE RECOGNIZED IF USEDThe following carpet companies are approved: PC Carpet Cleaning XXX-XXX-XXXX, Cherry Carpet Cleaning XXX-XXX-XXXX, or Carpet Kleen XXX-XXX-XXXX Others by written permission only." The tenants signed a pet agreement for the dog that ruined the carpet and it stated in the agreement "Lessee is responsible for any and all damage done by pet." We conduct pet checks in houses that do not have a signed pet agreement to make sure there aren't any unauthorized pets on the premisesUnder the Move-Out Instructions section #our lease states "If after Lessee has vacated the unit, cleaning needs to be done; an hourly charge will be added." The only time we have to charge to power wash the porches, garage, or driveway is when they are covered in debris and greaseWe expect the unit to be returned to us in the same (or better) condition that is was when it was moved in toIf we made a mistake and charged an account twice for the same thing, or charged for something covered in the "Prep Fee" please call our office and we will take a look and make a correctionWe state that the windows must be closed in the unit to avoid damage to woodwork, carpet, and blinds because if those are damaged they will be charged to the tenantCars must be parked in the garage because there is simply not enough room in the driveways and along the streets for everyone to parkAll of our leases are joint tenancy leases and there for any damages that occur are the responsibility of all the tenants
Final Consumer Response /* (4200, 14, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our Lease Agreement states in the section, Move-Out Instructions, #"A Preparation fee of $will be charged to lessee upon move out
AS PER YOUR AGREEMENT YOU CHARGED LEASEES $350.00, SO I GUESS YOU'LL BE REFUNDING THEM $YOU CAN MAKE CHECK PAYABLE TO *** *** *** *** *** ** *** ** XXXXX
I cannot attach the copy of the LedgerBut this is what is on thereBlack & White
***
Tenant Ledger Code: jcrl137y
06/25/Prep Fee Standard- $
OVER CHARGED $50!!!
Thank You